Андрей гринчак

1. DNK
QA Community
Most Typical Mistakes
Made by Russian-Speaking folks

2. ENGLISH SOFT SKILLS

3. Plan:
1. Progressively implement cross-platform e-
business;
3. Distinctively seize resource maximizing
channels;
5. Dynamically initiate distinctive strategic theme
areas

4. Outcome:
Because Nobody
Understands.

5. Communication Gap:
Information Overload
 Less is more: do not
over-communicate
1. Get up,
2. Speak up,
3. Shut up.

6. MIND YOUR TONE

7. Constructive style: problem
 Thank you for your inquiry asking for information on our
appliances, but you did not indicate exactly the type of the
appliances that you need. We do not know whether you
want one for home or commercial purposes.

8. Don’t rub it in…

9. Courteous Style: problem of refusal
 We are sorry that we cannot provide the information
you desire. Our company is concerned only with tours
and not overseas employment.

10. Courteous Style: revision of refusal
We are pleased to receive your inquiry regarding your
desire to work abroad; however, our company engages in
tours and not overseas employment. We suggest that you
visit the Department of Labor and Employment and inquire
legitimate companies that take care of overseas employment.
Should you travel some day, we would be willing to
extend our full assistance.

11.  I hope everything was fine
 I hope everything is fine with
 you
I understand
 I agree, but…
 I am glad that you received my letter.
 I am glad that you understood what I meant.
 I heard that… “There’s a hearsay”…

12. Communication is a repair process

13. Attitude: Terminology Reframing
Attitude of Dramatization Attitude of Achievement
We have a problem We have certain tasks ahead…
If we don’t do it, we will not have… Having done this, we will have…
We have no other choice We have got a unique possibility…
I don’t have any other questions … This all I wanted to find out
Is not possible to resist it… It is best to make concession to it
I am not doing bad I am doing good
My life is a horror movie without you My life with you is a holiday

14. Attitude: “-” vs. “+”
Negativity Positive Attitude
I can't meet with you now. It has to wait until I can meet with you first thing Monday morning.
Monday morning.
You can't use the room until we are finished with As soon as we finish our meeting, the room is yours.
our meeting.
Never take more than two days to process a Always process claims within two days.
claim.
You forgot to leave your phone number, so I Please leave your phone number so that I can call you
couldn’t call you back. back.
We have received your letter of complaint Thank you for your letter letting us know what
happened.
Company policy dictates that we are unable to Because we value employee privacy, we keep salary
divulge salary information. information confidential.
I have no idea what you are talking about. I do not understand yet.

16. Purpose Statement

17. Problem version:
Dear Sir,
On June, the 1-st of this year I purchased your product. I had difficulties with it from the
very beginning. After checking with your company, I addressed support for
warranty servicing. The problem, was corrected in one day. About three weeks
later I again had problems....

18. What does he want?

19. ENGLISH HARD SKILLS

20. What is the difference?
Alex says: “I haven't smoked in two years”.
Bobby says: “I haven't been smoking in two years”.
Present Perfect (I) vs. Present Perfect Continuous (II)

21. What’s the difference?
 Disinterested
 Uninterested

22. What’s the difference?
 Conscience
 Conscious

23. Pls., translate:
Я совсем забыл про это.
Я совсем его не знаю.

24. What’s the difference?
 Quite
 At all
 Altogether
I have quite forgotten about it.
I have forgotten about it altogether.
I don’t know him at all.

25. What’s the difference?
 What does he look like?
About a man you’ve already seen.
 How does he look?
About a man you’ve never seen.

26. “Suggest”: Correct Usage
 Please translate:
 Он предложил нам последовать этим правилам.

27. SUGGEST + Subjunctive Mood:
 He suggested we should follow these rules
 He suggested we follow these rules
 WRONG: He suggested to follow to keep these rules

28. Which is correct Incorrect?
 He has told me when he will arrive.
 He has told me when he would arrive.
 He has told me when he would have arrived.
 He has told me when he arrives.

29. In case vs. If
 “In case” is often used about precautions:
 I take an umbrella in case of rain;
 I bought a chicken in case your mother stays for dinner.
 Do A in case B happens: Do A first, because B might
happen later.
 Do A if B happens: Do A if B has already happened.

30. HOME TASK
 What is the difference between:
 Lie – lay – lain
 Lie – laid- laid
 To lie
 To lay