There are 3 lean capabilities that help enable innovation: customer focus and empathy, problem solving, and purposeful learning

1. making innovation a
capability
…and how lean helps
by jamie flinchbaugh
www.JamieFlinchbaugh.com

2. easy to define, right?

3. @ every level

4. 1
2
3
problem
solving
learning
customer
focus

5. problem
solving –
mindset,
not tools
1

6. wrong trajectory =
wrong desitination

7. don’t skip steps
– reexamined
assumptions lead
to breakthroughs

8. purposeful
learning
2

9. experimentation
drives
learning

10. close
knowledge
gaps before
performance
gaps

11. reverse benchmarking

12. intensely
customer
focused
3

13. walk in
their
shoes

14. lead your customers

15. questions?

16. Jamie Flinchbaugh
Lean Learning Center
www.JamieFlinchbaugh.com
www.LeanLearningCenter.com