Let customers ask questions right on product pages to instantly receive any specific information they need. Create and manage your own product knowledge base to provide store visitors with the answers to the most frequently asked questions.

1. User Guide: FAQ and Product Questions
Page 1
FAQ and Product Questions
Magento Extension
User Guide
Official extension page: FAQ and Product Questions
Support: http://amasty.com/contacts/

2. Page 2
Table of contents:
1. General settings………………….……………………………………………….………………….…..3
2. User and admin notifications…………………………………………………………………….….5
3. Rating settings………………………………………………………………………………………….....7
4. FAQ page settings……………………………………………………………………………..…………8
5. Answer page settings…..………………………………………………………………………………14
6. Topic page settings……………………………………………..………………………………………17
7. Product page settings……………………………………………………………………………..…..18
8. Topic creation ……………………………………………………………………………………………19
9. Questions management………………………………………………………………………………22
10. Question settings……………………………………………………………………………………….25
11. Frontend examples……………………………………………………………………………………..31
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions

3. Page 3
1. General Settings
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
To configure general extension settings please go to System
-> Configuration -> Product questions & FAQ

4. Page 4
Specify URL prefix for the
knowledge base page and insert
the knowledge base title.
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
1. General Settings

5. Page 5
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Notify users when store
administrators answer their
questions.
User Guide: FAQ and Product Questions
2. User and admin notifications
NOTE: To create a new email template
please go to System - > Transactional
Emails

6. Page 6
Specify an email
address to which
notifications will be
sent and select an
email template.
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
Set the option to ‘yes’
to notify an admin
user about each new
question.
2. User and admin notifications

7. Page 7
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User Guide: FAQ and Product Questions
Specify who will be able
to rate questions –
either only authorized
customers or all store
visitors.
Let customers rate product and
knowledge base questions.
3. Rating settings

8. Page 8
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User Guide: FAQ and Product Questions
Specify layout type for
the FAQ page.
4. FAQ page settings

9. Page 9
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User Guide: FAQ and Product Questions
Specify meta data
for the knowledge
base.
You can choose any
CMS block where the
knowledge base
section will be
displayed.
Specify the header for
your knowledge base
pages.
4. FAQ page settings

10. Page 10
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
Enable the display of a search
window and let customers
search questions by topics
and by tags.
Write a text for cases when no
results for specified
parameters will be found.
4. FAQ page settings

11. Page 11
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
Specify the number of
columns for topics and
questions on the FAQ page.Specify whether to sort topics
and questions display by
position or by name.
4. FAQ page settings

12. Page 12
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
Display a question
form to let customers
ask questions from
product and FAQ
pages.
Choose how many
questions per topic will
be shown on the FAQ
page.
4. FAQ page settings

13. Page 13
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User Guide: FAQ and Product Questions
Specify the way answers will
be displayed.
4. FAQ page settings

14. Page 14
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User Guide: FAQ and Product Questions
Specify layout
type for answer
pages.
5. Answer page settings
Specify format
variables to
automatically
take meta data
from titles and
descriptions.

15. Page 15
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
Specify maximal allowed
number of characters for
answers.
5. Answer page settings
The two-way relation
option automatically
makes selected questions
mutually related to each
other.

16. Page 16
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User Guide: FAQ and Product Questions
Limit the number of
characters for short answers
visible as a preview under
product questions.
5. Answer page settings

17. Page 17
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User Guide: FAQ and Product Questions
6. Topic page settings
Choose the layout type
for the topic page.
Specify format
variables to
automatically
take meta data.

18. Page 18
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
7. Product page settings
Enable the display of product
questions on product pages.
Let customers ask
questions on product
pages.

19. Page 19
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User Guide: FAQ and Product Questions
8. Topic creation
See and edit all already
created topics on the grid.
To create a new topic
please go to CMS ->
Product Questions &
FAQ -> Topics
Click here to
add a new
topic.

20. Page 20
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
8. Topic creation
Specify the position for topic
display on the page.
Specify the topic title,
URL key and a store
view for which the
topic will be available.

21. Page 21
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User Guide: FAQ and Product Questions
8. Topic creation
Specify meta data for each
new topic.

22. Page 22
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User Guide: FAQ and Product Questions
9. Questions management
To manage and create
questions go to CMS ->
Product Questions & FAQ ->
Questions
On the grid you’ll find all
questions asked by customers
and created by admin users.

23. Page 23
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
9. Questions management
See customer data
on the grid.

24. Page 24
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User Guide: FAQ and Product Questions
9. Questions management
You can edit or
delete any question
on the grid.
Click here to create a
new question.

25. Page 25
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User Guide: FAQ and Product Questions
10. Question settings
Specify main info
for each new
question and write
the answer.

26. Page 26
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User Guide: FAQ and Product Questions
10. Question settings
Assign questions to
appropriate topics.

27. Page 27
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User Guide: FAQ and Product Questions
10. Question settings
Assign related
questions.
NOTE: Chosen questions will
automatically become
mutually related.

28. Page 28
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
10. Question settings
Assign questions to
specific products.
In this case the
question will be
visible on a product
page in the Product
Questions tab.
NOTE: If you edit the
question asked by a customer
from a particular product
page it will be automatically
assigned to the
corresponding product.
While editing such a question
you can reassign it to other
products.

29. Page 29
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
10. Question settings
If the question is
asked by a
customer, these
fields will be
automatically filled
in. You can easily
delete and edit
customer info.

30. Page 30
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User Guide: FAQ and Product Questions
10. Question settings
Attach documents
of necessary
formats right to
question answers.

31. Page 31
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User Guide: FAQ and Product Questions
11. Frontend examples
The link to the FAQ
section will be
automatically
displayed in the
footer.

32. Page 32
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User Guide: FAQ and Product Questions
11. Frontend examples
Customers can
search by tags or by
topics.
FAQ page example.

33. Page 33
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User Guide: FAQ and Product Questions
11. Frontend examples
Let customers rate
answers.
Display the question
form link.

34. Page 33
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User Guide: FAQ and Product Questions
11. Frontend examples
Show related
questions.

35. Page 35
Support: http://amasty.com/contacts/
User Guide: FAQ and Product Questions
11. Frontend examples
See the example of the
product question tab on a
product page.

36. User Guide: FAQ and Product Questions
Thank you!
Your feedback is absolutely welcome!
Should you have any questions or feature suggestions, please contact us at:
http://amasty.com/contacts/
Page 36
Support: http://amasty.com/contacts/