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FAQ and Product Guestions Extension | User Guide

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Let customers ask questions right on product pages to instantly receive any specific information they need. Create and manage your own product knowledge base to provide store visitors with the answers to the most frequently asked questions.

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FAQ and Product Guestions Extension | User Guide

  1. 1. User Guide: FAQ and Product Questions Page 1 FAQ and Product Questions Magento Extension User Guide Official extension page: FAQ and Product Questions Support: http://amasty.com/contacts/
  2. 2. Page 2 Table of contents: 1. General settings………………….……………………………………………….………………….…..3 2. User and admin notifications…………………………………………………………………….….5 3. Rating settings………………………………………………………………………………………….....7 4. FAQ page settings……………………………………………………………………………..…………8 5. Answer page settings…..………………………………………………………………………………14 6. Topic page settings……………………………………………..………………………………………17 7. Product page settings……………………………………………………………………………..…..18 8. Topic creation ……………………………………………………………………………………………19 9. Questions management………………………………………………………………………………22 10. Question settings……………………………………………………………………………………….25 11. Frontend examples……………………………………………………………………………………..31 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions
  3. 3. Page 3 1. General Settings Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions To configure general extension settings please go to System -> Configuration -> Product questions & FAQ
  4. 4. Page 4 Specify URL prefix for the knowledge base page and insert the knowledge base title. Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 1. General Settings
  5. 5. Page 5 Support: http://amasty.com/contacts/ Notify users when store administrators answer their questions. User Guide: FAQ and Product Questions 2. User and admin notifications NOTE: To create a new email template please go to System - > Transactional Emails
  6. 6. Page 6 Specify an email address to which notifications will be sent and select an email template. Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Set the option to ‘yes’ to notify an admin user about each new question. 2. User and admin notifications
  7. 7. Page 7 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Specify who will be able to rate questions – either only authorized customers or all store visitors. Let customers rate product and knowledge base questions. 3. Rating settings
  8. 8. Page 8 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Specify layout type for the FAQ page. 4. FAQ page settings
  9. 9. Page 9 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Specify meta data for the knowledge base. You can choose any CMS block where the knowledge base section will be displayed. Specify the header for your knowledge base pages. 4. FAQ page settings
  10. 10. Page 10 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Enable the display of a search window and let customers search questions by topics and by tags. Write a text for cases when no results for specified parameters will be found. 4. FAQ page settings
  11. 11. Page 11 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Specify the number of columns for topics and questions on the FAQ page.Specify whether to sort topics and questions display by position or by name. 4. FAQ page settings
  12. 12. Page 12 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Display a question form to let customers ask questions from product and FAQ pages. Choose how many questions per topic will be shown on the FAQ page. 4. FAQ page settings
  13. 13. Page 13 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Specify the way answers will be displayed. 4. FAQ page settings
  14. 14. Page 14 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Specify layout type for answer pages. 5. Answer page settings Specify format variables to automatically take meta data from titles and descriptions.
  15. 15. Page 15 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Specify maximal allowed number of characters for answers. 5. Answer page settings The two-way relation option automatically makes selected questions mutually related to each other.
  16. 16. Page 16 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions Limit the number of characters for short answers visible as a preview under product questions. 5. Answer page settings
  17. 17. Page 17 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 6. Topic page settings Choose the layout type for the topic page. Specify format variables to automatically take meta data.
  18. 18. Page 18 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 7. Product page settings Enable the display of product questions on product pages. Let customers ask questions on product pages.
  19. 19. Page 19 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 8. Topic creation See and edit all already created topics on the grid. To create a new topic please go to CMS -> Product Questions & FAQ -> Topics Click here to add a new topic.
  20. 20. Page 20 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 8. Topic creation Specify the position for topic display on the page. Specify the topic title, URL key and a store view for which the topic will be available.
  21. 21. Page 21 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 8. Topic creation Specify meta data for each new topic.
  22. 22. Page 22 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 9. Questions management To manage and create questions go to CMS -> Product Questions & FAQ -> Questions On the grid you’ll find all questions asked by customers and created by admin users.
  23. 23. Page 23 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 9. Questions management See customer data on the grid.
  24. 24. Page 24 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 9. Questions management You can edit or delete any question on the grid. Click here to create a new question.
  25. 25. Page 25 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 10. Question settings Specify main info for each new question and write the answer.
  26. 26. Page 26 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 10. Question settings Assign questions to appropriate topics.
  27. 27. Page 27 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 10. Question settings Assign related questions. NOTE: Chosen questions will automatically become mutually related.
  28. 28. Page 28 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 10. Question settings Assign questions to specific products. In this case the question will be visible on a product page in the Product Questions tab. NOTE: If you edit the question asked by a customer from a particular product page it will be automatically assigned to the corresponding product. While editing such a question you can reassign it to other products.
  29. 29. Page 29 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 10. Question settings If the question is asked by a customer, these fields will be automatically filled in. You can easily delete and edit customer info.
  30. 30. Page 30 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 10. Question settings Attach documents of necessary formats right to question answers.
  31. 31. Page 31 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 11. Frontend examples The link to the FAQ section will be automatically displayed in the footer.
  32. 32. Page 32 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 11. Frontend examples Customers can search by tags or by topics. FAQ page example.
  33. 33. Page 33 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 11. Frontend examples Let customers rate answers. Display the question form link.
  34. 34. Page 33 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 11. Frontend examples Show related questions.
  35. 35. Page 35 Support: http://amasty.com/contacts/ User Guide: FAQ and Product Questions 11. Frontend examples See the example of the product question tab on a product page.
  36. 36. User Guide: FAQ and Product Questions Thank you! Your feedback is absolutely welcome! Should you have any questions or feature suggestions, please contact us at: http://amasty.com/contacts/ Page 36 Support: http://amasty.com/contacts/

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