sample of electronic survey

1. Knowledge Base Survey
Please enter the answers that most closely reflect your experience.
1. My level of contact with the Service Organization is:
Primary - always work with Ceridian to resolve issues.
Secondary - provide backup support to primary contact
Indirect - rarely contact Ceridian directly
2. My primary role when I use software is:
End user - I enter information into the software
Reviewer of information - I do not enter information
Technical support
Other (please list):
3. I have worked in the HR/Payroll industry for:
0-11 months
1-2 years
3-5 years
6+ years
4. I have worked with software for:
0-11 months
1-2 years
3-5 years
6+ years
5. When I experience an issue with software, I currently use the following sources to resolve the issue (select
all that apply):
I look at product Help
I go to the customer portal
I call customer service
Other (please list):

2. Knowledge Base Survey, continued
6. This knowledge base will help me solve problems.
1 2 3 4 5
Strongly Disagree Strongly Agree
7. The explanations or instructions are easy to understand.
1 2 3 4 5
Strongly Disagree Strongly Agree
8. I would use this knowledge base frequently.
1 2 3 4 5
Strongly Disagree Strongly Agree
9. The search function and result listing is helpful.
1 2 3 4 5
Strongly Disagree Strongly Agree
10. I would improve the knowledge base by:
Email Survey