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Miscommunications

   by Danil Melnikov
     June 1st, 2012
Romeo and Juliet
• The message did not reach Romeo…
• Consequences:
  – Paris – killed by Romeo
  – Romeo – poisons himself
  – Juliet – stabs herself to death
Why does it happen?
• Different interests and values, perceptions
• Cultural differences



• Get in opponent’s shoes – and you win!
Interests and values
• Parents and kids
• Sales/account and delivery
• US and Minsk 
Yes or No?
• http://www.youtube.com/watch?v=BrmDo52
  NnTY&feature=player_embedded
Cultural differences
•   Acknowledgement
•   Yes, Sir! / No way! / It will be hard to do it…
•   Sensei is always right
•   Oldest speaks first
Email specifics
• Don’t write too long, be clear
• Think twice, and… don’t send
• Asking for response, address to ONE person
• Respond on time
• Voice talk to discuss/agree, email to
  confirm/document
• Subordination - know who to include
I’m done
• Thank you

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Данил Мельников "Miscommunications"

  • 1. Miscommunications by Danil Melnikov June 1st, 2012
  • 2. Romeo and Juliet • The message did not reach Romeo… • Consequences: – Paris – killed by Romeo – Romeo – poisons himself – Juliet – stabs herself to death
  • 3. Why does it happen? • Different interests and values, perceptions • Cultural differences • Get in opponent’s shoes – and you win!
  • 4. Interests and values • Parents and kids • Sales/account and delivery • US and Minsk 
  • 5. Yes or No? • http://www.youtube.com/watch?v=BrmDo52 NnTY&feature=player_embedded
  • 6. Cultural differences • Acknowledgement • Yes, Sir! / No way! / It will be hard to do it… • Sensei is always right • Oldest speaks first
  • 7. Email specifics • Don’t write too long, be clear • Think twice, and… don’t send • Asking for response, address to ONE person • Respond on time • Voice talk to discuss/agree, email to confirm/document • Subordination - know who to include