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*




                   Presented by Mila Araujo
      Director of Personal Insurance, Ogilvy & Ogilvy Inc.
                for #Impact99 October 24, 2012

    Milaspage.com                               @Milaspage
*                     Blog: Milaspage.com
                      Bio: Milaaraujo.com



    • Mila Araujo is the Director of Personal Insurance for
      Ogilvy & Ogilvy Inc. in Montreal, Quebec — a third
      generation, family-owned financial services firm
      with offices in Toronto and Montreal.

    • Producer of 140 Conference
      Montreal, 2012

    • Writer on Social Business & Strategy on various
      blogs, including Social Media Today, 12 Most,
      Business 2 Community and her own blog:
      Perspectives.

    • Social Media Advocate & Speaker

    • Talent Culture #Tchat Ambassador
In order to
serve our
customers and
keep them
happy, we have
to serve our
employees and
maintain the
family feel the
company was
built on, so
they can be
happy at work.
General Challenges
in the Workplace:

•   Lack of Engagement
•   Shortage in qualified workers
•   Multi Generational Workforce
•   Retention Issues
•   Management finding
    the ―time‖ to be connected.


How do we turn this around,
and bring people together in
Rewarding and stimulating
work environments?
Click to read my 12 Most article here.
Using Social Tools in the Workplace since 2009

Rypple, Yammer, TribeHR, Youtube, Pinterest
*
* Asking for anonymous feedback from employees on various
 trainings they had
* Asking for their thoughts on various processes
* Provided a forum to bring up issues anonymously
* Encouraged employees to give unsolicited feedback any time
 on any issue, to each other, or to management.




              *
Collecting Information to Improve Processes
Internal & External
* Identify what is working and
      what is not
    * When feedback is attained,
      use it!
    * Revise processes
    * Recognize people for their
      contributions
    * Change what needs to be
      changed
    * Show why things are the way
      they are, if needed
    * Evolve together
    * Make everyone part of the
      process.




*
*
*
*
Tool        How We Use It      Employee         Management
                               “Fave” Feature   “Fave” Feature



TribeHR     Keep track of      Knowing what     Major time saver
            employee           everyone is up
            attendance         to
Rypple      Collect Feedback   Badges/Praise    Confidential
                                                feedback to
                                                improve
                                                processes, seeing
                                                employees
                                                recognize each
                                                other
Yammer      Communication,     Feeling          Identifying issues,
            Praise,            connected,       ability to be
Watch the   Information        supported,       present at all
Video       sharing,           access to        times, keeping
            Brainstorming,     information      connected to the
            Monitoring         quickly          ―pulse‖ of the
                                                team. Efficiency.


                                                          *
*




If the Video does not Display on the next slide– please watch on Youtube here
•   Collaborate on
    projects

•   Bring understanding
    of branding and
    vision at every level
    of the company

•   Harness the strength
    of ―Team thinking‖
Engaging Employees Through Social Tools
Engaging Employees Through Social Tools

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Engaging Employees Through Social Tools

  • 1. * Presented by Mila Araujo Director of Personal Insurance, Ogilvy & Ogilvy Inc. for #Impact99 October 24, 2012 Milaspage.com @Milaspage
  • 2. * Blog: Milaspage.com Bio: Milaaraujo.com • Mila Araujo is the Director of Personal Insurance for Ogilvy & Ogilvy Inc. in Montreal, Quebec — a third generation, family-owned financial services firm with offices in Toronto and Montreal. • Producer of 140 Conference Montreal, 2012 • Writer on Social Business & Strategy on various blogs, including Social Media Today, 12 Most, Business 2 Community and her own blog: Perspectives. • Social Media Advocate & Speaker • Talent Culture #Tchat Ambassador
  • 3. In order to serve our customers and keep them happy, we have to serve our employees and maintain the family feel the company was built on, so they can be happy at work.
  • 4. General Challenges in the Workplace: • Lack of Engagement • Shortage in qualified workers • Multi Generational Workforce • Retention Issues • Management finding the ―time‖ to be connected. How do we turn this around, and bring people together in Rewarding and stimulating work environments?
  • 5. Click to read my 12 Most article here.
  • 6.
  • 7. Using Social Tools in the Workplace since 2009 Rypple, Yammer, TribeHR, Youtube, Pinterest
  • 8. *
  • 9.
  • 10. * Asking for anonymous feedback from employees on various trainings they had * Asking for their thoughts on various processes * Provided a forum to bring up issues anonymously * Encouraged employees to give unsolicited feedback any time on any issue, to each other, or to management. *
  • 11. Collecting Information to Improve Processes Internal & External
  • 12.
  • 13. * Identify what is working and what is not * When feedback is attained, use it! * Revise processes * Recognize people for their contributions * Change what needs to be changed * Show why things are the way they are, if needed * Evolve together * Make everyone part of the process. *
  • 14.
  • 15. *
  • 16. *
  • 17. *
  • 18. Tool How We Use It Employee Management “Fave” Feature “Fave” Feature TribeHR Keep track of Knowing what Major time saver employee everyone is up attendance to Rypple Collect Feedback Badges/Praise Confidential feedback to improve processes, seeing employees recognize each other Yammer Communication, Feeling Identifying issues, Praise, connected, ability to be Watch the Information supported, present at all Video sharing, access to times, keeping Brainstorming, information connected to the Monitoring quickly ―pulse‖ of the team. Efficiency. *
  • 19. * If the Video does not Display on the next slide– please watch on Youtube here
  • 20. Collaborate on projects • Bring understanding of branding and vision at every level of the company • Harness the strength of ―Team thinking‖

Editor's Notes

  1. Creating a culture of gratitude was the first step. We communicated gratitude via Rypple, and also printed the “Kudos” and posted it on bulletin boards for everyone to see. Connecting the social activity with the real life activity. Employees felt pride in their accomplishments and could see results from using the tools.Once people started understanding and using Rypple to thank each other and recognize each other in the department, and we could see the comfort level increase, we integrated other forms of feedback.
  2. What was really interesting is that much of the feedback we received included comments about what a good job we did about communicating our culture.
  3. Talent AcquisitionAsking for feedback from candidates we would interview for positions in the team, about the interview process. Asked employees for feedback about new employees as part of the probationary review process.