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Need a answer with 500-700 words
Operations Strategy
Organizations need a strategy to implement the set performance
objectives or goals. After the formulation of business
performance objectives, the businesses need to formulate a
strategy that will be followed to ensure that the set performance
objectives are attained. To discuss operation strategies we first
must know what operation strategy is. The strategy is the
particular path that should be followed for the business to
achieve the set goals. Operations performance is the pattern of
strategic decisions that should be followed to attain the new set
roles.
Operations strategy should attain the following factors if it is to
be considered successful.
Implementation- the operation strategy should be executable by
the business since if it is not executable, the operation strategy
cannot be considered to be a viable strategy.
Support- the business should be able to improve the goals that
have it has set the business should also be able to provide the
required resources to enable it to reach the goals.
Drive- this is maintaining the operation strategy and making
sure that it is implemented to the end.
According to professors Hayes and wheelwright of Harvard
University, there are four stages of operation contribution.
Internal neutrality- this focuses on the internal part of the
business. The business is focused on its operations within its
structure. The main disadvantage of this stage of operation
strategy the business does not learn from the external
environment.
External neutrality- this is the second stage of business
operation strategy, and it focuses on the comparison of the
business with its competitors and other players in the same
market.
Internally supportive-this focuses on the business setting
strategic goals that will enable it to attain its objectives both
internally and externally.
Externally supportive- this is the last stage of operation
contribution and the business looks at likely market changes in
supply and its capabilities of operation and delivering excellent
results.
Operation strategy is based on four perspectives. These
perspectives are the various avenues that a business can use to
formulate an operation strategy.
Top-Down Perspective
This type of perspective guides the businesses operation
strategy in relation its customers, other competitors and the
market in which it operates. The perspective also focuses on the
function that will be played by each of this factors in the
operation strategy. The businesses views on how to satisfy the
customers are given uttermost importance.
Bottom-up Perspective
The perspective focuses on the day to day operations of the
businesses, and the strategy is formulated according to this
activities. Ideas that result from the operational level of the
business is what is considered in this perspective. The business
organization will set the operational strategy because it is
considered significant at the operational level.
Market Requirement Perspective
This perspective is focused on what the market or the customers
require. The perspective is aimed at satisfying the customer.
Different customers may require different operation strategies
to satisfy them. Two factors are considered order is winning and
qualifying objectives. Order winning is succeeding or winning
in the business will qualifying is the customer’s consideration
of the ability of the business to provide good and services. The
other factor is product/service influence on the performance
objectives; a product will require different strategies from the
time its introduced to the market to its decline stage
Operation Resource Perspective
This type of perspective focuses on the availability of resources
in the business for it to undertake a particular strategy.
Resource constraints may cause a business to forego specific
opportunities due to the unavailability of resources. A business
also considers intangible resources in this perspective
intangible resources are resources cannot be seen, but they are
essential to the business and have real value. Strategic resources
are also considered in the creation of operation strategy.
Putting Together a Successful Operation Strategy
To have a successful operation strategy, four factors are
considered.
Operation Strategy Formulation
This is the first thing to consider setting up an operation
strategy occurs annually in many businesses this is because the
strategy is not a factor set on a daily basis. The following
factors are considered in the formulation of the strategy.
Comprehension- the strategy should cover all aspects.
Coherence- all the operation strategy decisions should be
focused promoting the attainment of set objectives/.
Correspondence- each strategy that is set should correspond to
the business’s main objectives
Cover all the critical issues- all the major issues that pertain to
the business should be covered.
Operations Strategy Implementation
This refers to how the operation strategy is executed. The
following issues are important in the achievement of a
successful implementation
Clarity of strategic decisions- the more precise the decisions,
the easier the implementation of the strategies.
Motivational leadership- Leaders motivate and encourage the
workforce to work towards the set objectives.
Project management- proper management of the project will
ensure the success of the strategy.
Operation Strategy Monitoring
This is the constant watch of the strategy to ensure that it is
adequately followed even in times when the business activities
are rapidly changing. Monitoring is done to ensure that the
mistakes are corrected.
Operation Strategy Control
This is the evaluation of the results from monitoring the
implementation of the operation strategy. Operation control may
not be accessible due to the lack of clarity and the
ambiguousness of the operation strategy.
Question:
In which way should operations management be observed with
the firm’s overall strategy?
Operations Strategy
Organizations need a strategy to implement the set performance
objectives or goals. After the formulation of business
performance objectives, the businesses need to formulate a
strategy that will be followed to ensure that the set performance
objectives are attained. To discuss operation strategies we first
must know what operation strategy is. The strategy is the
particular path that should be followed for the business to
achieve the set goals. Operations performance is the pattern of
strategic decisions that should be followed to attain the new set
roles.
Operations strategy should attain the following factors if it is to
be considered successful.
Implementation- the operation strategy should be executable by
the business since if it is not executable, the operation strategy
cannot be considered to be a viable strategy.
Support- the business should be able to improve the goals that
have it has set the business should also be able to provide the
required resources to enable it to reach the goals.
Drive- this is maintaining the operation strategy and making
sure that it is implemented to the end.
According to professors Hayes and wheelwright of Harvard
University, there are four stages of operation contribution.
Internal neutrality- this focuses on the internal part of the
business. The business is focused on its operations within its
structure. The main disadvantage of this stage of operation
strategy the business does not learn from the external
environment.
External neutrality- this is the second stage of business
operation strategy, and it focuses on the comparison of the
business with its competitors and other players in the same
market.
Internally supportive-this focuses on the business setting
strategic goals that will enable it to attain its objectives both
internally and externally.
Externally supportive- this is the last stage of operation
contribution and the business looks at likely market changes in
supply and its capabilities of operation and delivering excellent
results.
Operation strategy is based on four perspectives. These
perspectives are the various avenues that a business can use to
formulate an operation strategy.
Top-Down Perspective
This type of perspective guides the businesses operation
strategy in relation its customers, other competitors and the
market in which it operates. The perspective also focuses on the
function that will be played by each of this factors in the
operation strategy. The businesses views on how to satisfy the
customers are given uttermost importance.
Bottom-up Perspective
The perspective focuses on the day to day operations of the
businesses, and the strategy is formulated according to this
activities. Ideas that result from the operational level of the
business is what is considered in this perspective. The business
organization will set the operational strategy because it is
considered significant at the operational level.
Market Requirement Perspective
This perspective is focused on what the market or the customers
require. The perspective is aimed at satisfying the customer.
Different customers may require different operation strategies
to satisfy them. Two factors are considered order is winning and
qualifying objectives. Order winning is succeeding or winning
in the business will qualifying is the customer’s consideration
of the ability of the business to provide good and services. The
other factor is product/service influence on the performance
objectives; a product will require different strategies from the
time its introduced to the market to its decline stage
Operation Resource Perspective
This type of perspective focuses on the availability of resources
in the business for it to undertake a particular strategy.
Resource constraints may cause a business to forego specific
opportunities due to the unavailability of resources. A business
also considers intangible resources in this perspective
intangible resources are resources cannot be seen, but they are
essential to the business and have real value. Strategic resources
are also considered in the creation of operation strategy.
Putting Together a Successful Operation Strategy
To have a successful operation strategy, four factors are
considered.
Operation Strategy Formulation
This is the first thing to consider setting up an operation
strategy occurs annually in many businesses this is because the
strategy is not a factor set on a daily basis. The following
factors are considered in the formulation of the strategy.
Comprehension- the strategy should cover all aspects.
Coherence- all the operation strategy decisions should be
focused promoting the attainment of set objectives/.
Correspondence- each strategy that is set should correspond to
the business’s main objectives
Cover all the critical issues- all the major issues that pertain to
the business should be covered.
Operations Strategy Implementation
This refers to how the operation strategy is executed. The
following issues are important in the achievement of a
successful implementation
Clarity of strategic decisions- the more precise the decisions,
the easier the implementation of the strategies.
Motivational leadership- Leaders motivate and encourage the
workforce to work towards the set objectives.
Project management- proper management of the project will
ensure the success of the strategy.
Operation Strategy Monitoring
This is the constant watch of the strategy to ensure that it is
adequately followed even in times when the business activities
are rapidly changing. Monitoring is done to ensure that the
mistakes are corrected.
Operation Strategy Control
This is the evaluation of the results from monitoring the
implementation of the operation strategy. Operation control may
not be accessible due to the lack of clarity and the
ambiguousness of the operation strategy.
Question:
In which way should operations management be observed with
the firm’s overall strategy?
Operations Strategy
Organizations need a strategy to implement the set performance
objectives or goals. After the formulation of business
performance objectives, the businesses need to formulate a
strategy that will be followed to ensure that the set performance
objectives are attained. To discuss operation strategies we first
must know what operation strategy is. The strategy is the
particular path that should be followed for the business to
achieve the set goals. Operations performance is the pattern of
strategic decisions that should be followed to attain the new set
roles.
Operations strategy should attain the following factors if it is to
be considered successful.
Implementation- the operation strategy should be executable by
the business since if it is not executable, the operation strategy
cannot be considered to be a viable strategy.
Support- the business should be able to improve the goals that
have it has set the business should also be able to provide the
required resources to enable it to reach the goals.
Drive- this is maintaining the operation strategy and making
sure that it is implemented to the end.
According to professors Hayes and wheelwright of Harvard
University, there are four stages of operation contribution.
Internal neutrality- this focuses on the internal part of the
business. The business is focused on its operations within its
structure. The main disadvantage of this stage of operation
strategy the business does not learn from the external
environment.
External neutrality- this is the second stage of business
operation strategy, and it focuses on the comparison of the
business with its competitors and other players in the same
market.
Internally supportive-this focuses on the business setting
strategic goals that will enable it to attain its objectives both
internally and externally.
Externally supportive- this is the last stage of operation
contribution and the business looks at likely market changes in
supply and its capabilities of operation and delivering excellent
results.
Operation strategy is based on four perspectives. These
perspectives are the various avenues that a business can use to
formulate an operation strategy.
Top-Down Perspective
This type of perspective guides the businesses operation
strategy in relation its customers, other competitors and the
market in which it operates. The perspective also focuses on the
function that will be played by each of this factors in the
operation strategy. The businesses views on how to satisfy the
customers are given uttermost importance.
Bottom-up Perspective
The perspective focuses on the day to day operations of the
businesses, and the strategy is formulated according to this
activities. Ideas that result from the operational level of the
business is what is considered in this perspective. The business
organization will set the operational strategy because it is
considered significant at the operational level.
Market Requirement Perspective
This perspective is focused on what the market or the customers
require. The perspective is aimed at satisfying the customer.
Different customers may require different operation strategies
to satisfy them. Two factors are considered order is winning and
qualifying objectives. Order winning is succeeding or winning
in the business will qualifying is the customer’s consideration
of the ability of the business to provide good and services. The
other factor is product/service influence on the performance
objectives; a product will require different strategies from the
time its introduced to the market to its decline stage
Operation Resource Perspective
This type of perspective focuses on the availability of resources
in the business for it to undertake a particular strategy.
Resource constraints may cause a business to forego specific
opportunities due to the unavailability of resources. A business
also considers intangible resources in this perspective
intangible resources are resources cannot be seen, but they are
essential to the business and have real value. Strategic resources
are also considered in the creation of operation strategy.
Putting Together a Successful Operation Strategy
To have a successful operation strategy, four factors are
considered.
Operation Strategy Formulation
This is the first thing to consider setting up an operation
strategy occurs annually in many businesses this is because the
strategy is not a factor set on a daily basis. The following
factors are considered in the formulation of the strategy.
Comprehension- the strategy should cover all aspects.
Coherence- all the operation strategy decisions should be
focused promoting the attainment of set objectives/.
Correspondence- each strategy that is set should correspond to
the business’s main objectives
Cover all the critical issues- all the major issues that pertain to
the business should be covered.
Operations Strategy Implementation
This refers to how the operation strategy is executed. The
following issues are important in the achievement of a
successful implementation
Clarity of strategic decisions- the more precise the decisions,
the easier the implementation of the strategies.
Motivational leadership- Leaders motivate and encourage the
workforce to work towards the set objectives.
Project management- proper management of the project will
ensure the success of the strategy.
Operation Strategy Monitoring
This is the constant watch of the strategy to ensure that it is
adequately followed even in times when the business activities
are rapidly changing. Monitoring is done to ensure that the
mistakes are corrected.
Operation Strategy Control
This is the evaluation of the results from monitoring the
implementation of the operation strategy. Operation control may
not be accessible due to the lack of clarity and the
ambiguousness of the operation strategy.
Question:
In which way should operations management be observed with
the firm’s overall strategy?
References
Brennan, L. (2011). Operations management. New York:
McGraw-Hill.
Greasley, A. (2008).
Operations management
. Los Angeles: SAGE.
Heizer, J., & Render, B. (2004).
Operations management
. Upper Saddle River, N.J.: Pearson Prentice Hall.
Slack, N., Brandon-Jones, A., & Johnston, R. (2016).
Operations management
. London: Pearson Education.
Operational Strategy and Business Strategy. (2018). Retrieved
from http://www.simply-strategic-planning.com/operational-
strategy.html

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Need a answer with 500-700 wordsOperations StrategyOrganizat.docx

  • 1. Need a answer with 500-700 words Operations Strategy Organizations need a strategy to implement the set performance objectives or goals. After the formulation of business performance objectives, the businesses need to formulate a strategy that will be followed to ensure that the set performance objectives are attained. To discuss operation strategies we first must know what operation strategy is. The strategy is the particular path that should be followed for the business to achieve the set goals. Operations performance is the pattern of strategic decisions that should be followed to attain the new set roles. Operations strategy should attain the following factors if it is to be considered successful. Implementation- the operation strategy should be executable by the business since if it is not executable, the operation strategy cannot be considered to be a viable strategy. Support- the business should be able to improve the goals that have it has set the business should also be able to provide the required resources to enable it to reach the goals. Drive- this is maintaining the operation strategy and making sure that it is implemented to the end. According to professors Hayes and wheelwright of Harvard University, there are four stages of operation contribution.
  • 2. Internal neutrality- this focuses on the internal part of the business. The business is focused on its operations within its structure. The main disadvantage of this stage of operation strategy the business does not learn from the external environment. External neutrality- this is the second stage of business operation strategy, and it focuses on the comparison of the business with its competitors and other players in the same market. Internally supportive-this focuses on the business setting strategic goals that will enable it to attain its objectives both internally and externally. Externally supportive- this is the last stage of operation contribution and the business looks at likely market changes in supply and its capabilities of operation and delivering excellent results. Operation strategy is based on four perspectives. These perspectives are the various avenues that a business can use to formulate an operation strategy. Top-Down Perspective This type of perspective guides the businesses operation strategy in relation its customers, other competitors and the market in which it operates. The perspective also focuses on the function that will be played by each of this factors in the operation strategy. The businesses views on how to satisfy the customers are given uttermost importance. Bottom-up Perspective
  • 3. The perspective focuses on the day to day operations of the businesses, and the strategy is formulated according to this activities. Ideas that result from the operational level of the business is what is considered in this perspective. The business organization will set the operational strategy because it is considered significant at the operational level. Market Requirement Perspective This perspective is focused on what the market or the customers require. The perspective is aimed at satisfying the customer. Different customers may require different operation strategies to satisfy them. Two factors are considered order is winning and qualifying objectives. Order winning is succeeding or winning in the business will qualifying is the customer’s consideration of the ability of the business to provide good and services. The other factor is product/service influence on the performance objectives; a product will require different strategies from the time its introduced to the market to its decline stage Operation Resource Perspective This type of perspective focuses on the availability of resources in the business for it to undertake a particular strategy. Resource constraints may cause a business to forego specific opportunities due to the unavailability of resources. A business also considers intangible resources in this perspective intangible resources are resources cannot be seen, but they are essential to the business and have real value. Strategic resources are also considered in the creation of operation strategy. Putting Together a Successful Operation Strategy To have a successful operation strategy, four factors are considered.
  • 4. Operation Strategy Formulation This is the first thing to consider setting up an operation strategy occurs annually in many businesses this is because the strategy is not a factor set on a daily basis. The following factors are considered in the formulation of the strategy. Comprehension- the strategy should cover all aspects. Coherence- all the operation strategy decisions should be focused promoting the attainment of set objectives/. Correspondence- each strategy that is set should correspond to the business’s main objectives Cover all the critical issues- all the major issues that pertain to the business should be covered. Operations Strategy Implementation This refers to how the operation strategy is executed. The following issues are important in the achievement of a successful implementation Clarity of strategic decisions- the more precise the decisions, the easier the implementation of the strategies. Motivational leadership- Leaders motivate and encourage the workforce to work towards the set objectives. Project management- proper management of the project will ensure the success of the strategy.
  • 5. Operation Strategy Monitoring This is the constant watch of the strategy to ensure that it is adequately followed even in times when the business activities are rapidly changing. Monitoring is done to ensure that the mistakes are corrected. Operation Strategy Control This is the evaluation of the results from monitoring the implementation of the operation strategy. Operation control may not be accessible due to the lack of clarity and the ambiguousness of the operation strategy. Question: In which way should operations management be observed with the firm’s overall strategy? Operations Strategy Organizations need a strategy to implement the set performance objectives or goals. After the formulation of business performance objectives, the businesses need to formulate a strategy that will be followed to ensure that the set performance objectives are attained. To discuss operation strategies we first must know what operation strategy is. The strategy is the particular path that should be followed for the business to achieve the set goals. Operations performance is the pattern of strategic decisions that should be followed to attain the new set roles. Operations strategy should attain the following factors if it is to be considered successful.
  • 6. Implementation- the operation strategy should be executable by the business since if it is not executable, the operation strategy cannot be considered to be a viable strategy. Support- the business should be able to improve the goals that have it has set the business should also be able to provide the required resources to enable it to reach the goals. Drive- this is maintaining the operation strategy and making sure that it is implemented to the end. According to professors Hayes and wheelwright of Harvard University, there are four stages of operation contribution. Internal neutrality- this focuses on the internal part of the business. The business is focused on its operations within its structure. The main disadvantage of this stage of operation strategy the business does not learn from the external environment. External neutrality- this is the second stage of business operation strategy, and it focuses on the comparison of the business with its competitors and other players in the same market. Internally supportive-this focuses on the business setting strategic goals that will enable it to attain its objectives both internally and externally. Externally supportive- this is the last stage of operation contribution and the business looks at likely market changes in supply and its capabilities of operation and delivering excellent results.
  • 7. Operation strategy is based on four perspectives. These perspectives are the various avenues that a business can use to formulate an operation strategy. Top-Down Perspective This type of perspective guides the businesses operation strategy in relation its customers, other competitors and the market in which it operates. The perspective also focuses on the function that will be played by each of this factors in the operation strategy. The businesses views on how to satisfy the customers are given uttermost importance. Bottom-up Perspective The perspective focuses on the day to day operations of the businesses, and the strategy is formulated according to this activities. Ideas that result from the operational level of the business is what is considered in this perspective. The business organization will set the operational strategy because it is considered significant at the operational level. Market Requirement Perspective This perspective is focused on what the market or the customers require. The perspective is aimed at satisfying the customer. Different customers may require different operation strategies to satisfy them. Two factors are considered order is winning and qualifying objectives. Order winning is succeeding or winning in the business will qualifying is the customer’s consideration of the ability of the business to provide good and services. The other factor is product/service influence on the performance objectives; a product will require different strategies from the time its introduced to the market to its decline stage
  • 8. Operation Resource Perspective This type of perspective focuses on the availability of resources in the business for it to undertake a particular strategy. Resource constraints may cause a business to forego specific opportunities due to the unavailability of resources. A business also considers intangible resources in this perspective intangible resources are resources cannot be seen, but they are essential to the business and have real value. Strategic resources are also considered in the creation of operation strategy. Putting Together a Successful Operation Strategy To have a successful operation strategy, four factors are considered. Operation Strategy Formulation This is the first thing to consider setting up an operation strategy occurs annually in many businesses this is because the strategy is not a factor set on a daily basis. The following factors are considered in the formulation of the strategy. Comprehension- the strategy should cover all aspects. Coherence- all the operation strategy decisions should be focused promoting the attainment of set objectives/. Correspondence- each strategy that is set should correspond to the business’s main objectives Cover all the critical issues- all the major issues that pertain to the business should be covered.
  • 9. Operations Strategy Implementation This refers to how the operation strategy is executed. The following issues are important in the achievement of a successful implementation Clarity of strategic decisions- the more precise the decisions, the easier the implementation of the strategies. Motivational leadership- Leaders motivate and encourage the workforce to work towards the set objectives. Project management- proper management of the project will ensure the success of the strategy. Operation Strategy Monitoring This is the constant watch of the strategy to ensure that it is adequately followed even in times when the business activities are rapidly changing. Monitoring is done to ensure that the mistakes are corrected. Operation Strategy Control This is the evaluation of the results from monitoring the implementation of the operation strategy. Operation control may not be accessible due to the lack of clarity and the ambiguousness of the operation strategy. Question: In which way should operations management be observed with the firm’s overall strategy?
  • 10. Operations Strategy Organizations need a strategy to implement the set performance objectives or goals. After the formulation of business performance objectives, the businesses need to formulate a strategy that will be followed to ensure that the set performance objectives are attained. To discuss operation strategies we first must know what operation strategy is. The strategy is the particular path that should be followed for the business to achieve the set goals. Operations performance is the pattern of strategic decisions that should be followed to attain the new set roles. Operations strategy should attain the following factors if it is to be considered successful. Implementation- the operation strategy should be executable by the business since if it is not executable, the operation strategy cannot be considered to be a viable strategy. Support- the business should be able to improve the goals that have it has set the business should also be able to provide the required resources to enable it to reach the goals. Drive- this is maintaining the operation strategy and making sure that it is implemented to the end. According to professors Hayes and wheelwright of Harvard University, there are four stages of operation contribution. Internal neutrality- this focuses on the internal part of the business. The business is focused on its operations within its
  • 11. structure. The main disadvantage of this stage of operation strategy the business does not learn from the external environment. External neutrality- this is the second stage of business operation strategy, and it focuses on the comparison of the business with its competitors and other players in the same market. Internally supportive-this focuses on the business setting strategic goals that will enable it to attain its objectives both internally and externally. Externally supportive- this is the last stage of operation contribution and the business looks at likely market changes in supply and its capabilities of operation and delivering excellent results. Operation strategy is based on four perspectives. These perspectives are the various avenues that a business can use to formulate an operation strategy. Top-Down Perspective This type of perspective guides the businesses operation strategy in relation its customers, other competitors and the market in which it operates. The perspective also focuses on the function that will be played by each of this factors in the operation strategy. The businesses views on how to satisfy the customers are given uttermost importance. Bottom-up Perspective The perspective focuses on the day to day operations of the businesses, and the strategy is formulated according to this
  • 12. activities. Ideas that result from the operational level of the business is what is considered in this perspective. The business organization will set the operational strategy because it is considered significant at the operational level. Market Requirement Perspective This perspective is focused on what the market or the customers require. The perspective is aimed at satisfying the customer. Different customers may require different operation strategies to satisfy them. Two factors are considered order is winning and qualifying objectives. Order winning is succeeding or winning in the business will qualifying is the customer’s consideration of the ability of the business to provide good and services. The other factor is product/service influence on the performance objectives; a product will require different strategies from the time its introduced to the market to its decline stage Operation Resource Perspective This type of perspective focuses on the availability of resources in the business for it to undertake a particular strategy. Resource constraints may cause a business to forego specific opportunities due to the unavailability of resources. A business also considers intangible resources in this perspective intangible resources are resources cannot be seen, but they are essential to the business and have real value. Strategic resources are also considered in the creation of operation strategy. Putting Together a Successful Operation Strategy To have a successful operation strategy, four factors are considered. Operation Strategy Formulation
  • 13. This is the first thing to consider setting up an operation strategy occurs annually in many businesses this is because the strategy is not a factor set on a daily basis. The following factors are considered in the formulation of the strategy. Comprehension- the strategy should cover all aspects. Coherence- all the operation strategy decisions should be focused promoting the attainment of set objectives/. Correspondence- each strategy that is set should correspond to the business’s main objectives Cover all the critical issues- all the major issues that pertain to the business should be covered. Operations Strategy Implementation This refers to how the operation strategy is executed. The following issues are important in the achievement of a successful implementation Clarity of strategic decisions- the more precise the decisions, the easier the implementation of the strategies. Motivational leadership- Leaders motivate and encourage the workforce to work towards the set objectives. Project management- proper management of the project will ensure the success of the strategy.
  • 14. Operation Strategy Monitoring This is the constant watch of the strategy to ensure that it is adequately followed even in times when the business activities are rapidly changing. Monitoring is done to ensure that the mistakes are corrected. Operation Strategy Control This is the evaluation of the results from monitoring the implementation of the operation strategy. Operation control may not be accessible due to the lack of clarity and the ambiguousness of the operation strategy. Question: In which way should operations management be observed with the firm’s overall strategy? References Brennan, L. (2011). Operations management. New York: McGraw-Hill. Greasley, A. (2008). Operations management . Los Angeles: SAGE. Heizer, J., & Render, B. (2004). Operations management . Upper Saddle River, N.J.: Pearson Prentice Hall. Slack, N., Brandon-Jones, A., & Johnston, R. (2016). Operations management . London: Pearson Education. Operational Strategy and Business Strategy. (2018). Retrieved