This document provides guidance for finalizing a customer relationship management (CRM) system project. It recommends assigning the right personnel, scheduling preventive maintenance tasks, controlling maintenance requests and configuration, and measuring maintenance effectiveness. Lessons learned and references should also be documented to close out the project successfully.

1. Include an introduction
Describe Final System Acceptance Criteria
Resources: Were the right personnel assigned to the project?
What are some maintenance challenges you see for the CRM
system? How can we reduce the cost for the six types of
maintenance mentioned in Chapter 10?
What preventive maintenance tasks need to be scheduled? What
other types of maintenance will be needed? How can we
measure the effectiveness of maintenance?
Describe the process you recommend for controlling
maintenance requests and configuration management.
Describe the most important lessons learned.
Include a Conclusion and Reference Page following APA
formatting.
System Implementation and Operation SDLC Phase 4 Package