1.
A Rapid Remedy:
MILES PROPERTIES
Relies on I-Business Network
What do you do when your contract is up and your new service provider can’t deliver?
If you ask Miles Properties, the answer is turn to I-Business Network!
The Background
Miles Properties is a private real estate owner, operator, and developer of multifamily
communities and condominiums. Headquartered in Atlanta Georgia, Miles Properties has,
in the past fifteen years, expanded from the metropolitan Atlanta area to the leading
markets throughout the United States. Miles attributes their success to their core
principles:
integrity,
innovation,
communication and “Overall, we estimate
responsiveness. that our IT costs are
In order to focus on what they do best – develop and manage 30% less than if we
communities – they needed to improve their technology operated the software
infrastructure. The decision to move from an in-house in-house”
situation to a hosting solution was not only cost-effective, but
would help streamline the company’s physical move to a new Tanya Thompson
office location by eliminating any downtime on their day-to-
day business operation. They established a hosted Director Information
environment, switched over to the hosted servers and moved Technology
to their new location with ease.
The Challenge
The original hosting contract expired in late 2009. But with the housing market taking a
major hit, and unable to renegotiate their needs and reduce their cost, Miles shopped
around for a less expensive hosting alternative. And that’s when things went south. The
new hosting company missed three implementation deadlines and after four months, their
system was still not functional. Tanya Thompson, Director of Information Technology puts
it rather plainly, “It was a horrible experience; a complete disaster.”
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2. The Solution
Discovering I-Business Network was Miles’ ticket out of this messy situation. In snap-to
responsiveness, I-BN had Miles Properties’ business operations up and running in one
week from the time they signed the service agreement. “It was such a smooth
transition,” Thompson recalled. “I-Business Network was extremely professional,
reliable and efficient. They anticipated our needs before they even occurred to us!”
Miles Properties currently has 167 employees utilizing Yardi Voyager and Yardi
Enterprise software solutions specifically for property owners, managers and investment
managers in mid-sized residential and commercial properties. They also have 220
employees using Kerio email with Blackberry synchronization.
And how does I-Business Network rate in terms of pricing for hosted services? Ms.
Thompson recalled that I-BN’s price was 50% less than Miles’ original hosting company.
But the company that they attempted to switch over to was suspiciously less than I-
Business Network. It was a classic case of “You Get What You Pay For.” I-Business
Network was the ideal remedy in successfully matching Miles Properties’ needs to a
reasonable yet still cost-effective price. “Overall, we estimate that our IT costs are 30%
less than if we operated the software in-house,” states Ms. Thompson.
For Miles Properties, going with I-Business Network was the perfect choice in keeping
with their operating principles of innovation, communication, and responsiveness. And of
course, integrity.
About I-Busiiness Network
I-Bus ness Network
I-Business Network combines technology expertise, data center, infrastructure and
product knowledge to provide superior hosting services. Through our professionally
managed data center, along with a network of business partners, I-BN delivers the latest
applications, integration services, training and support that companies need to deliver on
the promise of cloud computing.
Our customized ASP service delivers the latest technology for a fixed monthly price, nearly
eliminating the upfront capital investment, so companies can focus on their core business.
Continuous upgrades, backups and firewall protection ensure that your business stays
current, up-to-the-minute and secure.
Corporate Office 810 Franklin Court, Suite J, Marietta GA 30067 678‐627‐0646
www.i-bn.net