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The most reliable infrastructure management service providers 2021

  1. 1. Vol. 10 Issue 02 2021 | | The Most Reliable Infrastructure Management Service Providers Umashankar Mallige Founder Director and MD | Ahana Aniruddh Singh Founder | Sygitech Raj Krishnan Director | U.T.P.L. 2021 2021 2021 2021 Mr. Sanjay Koshatwar M.D./CEO | Circulants
  2. 2. Editor’s Note
  3. 3. The Most Reliable Infrastructure Management Service Providers, 2021.
  4. 4. C O N T E N T S Ahana Facilitating a Palette of Exceptional ITES Services with Infra Management Circulants Fuelling Businesses with Innovative Solutions Articles 08 12
  5. 5. Sygitech Building Creative and Innovative Technologies in a Transparent Manner UpCenter Technologies Enabling a Gateway Towards Best Technological Solutions Digital Insights Essence of IT Infrastructure in this Digital World SMEs and IT How are SMEs Benefitting from Adapting Advanced IT Infrastructure? 20 28 16 24
  6. 6. Management Brief Company Name Vivek Hegde Director and CEO IBEE HOSTING Sanjay Koshatwar Managing Director and CEO SYGITECH Circulants Betrand Yella Managing Director and CEO Ahana Systems & Solutions offers Cloud, RPA, Database Support Services, Data Integration, BI and Data Analytics Consulting Services in India. Circulants is a rapidly growing IT solutions company based out of Pleasanton, California. IBEE Hosting is part of XBT Holding and other flagship products of XBT like Servers.com, Webzilla etc. Sygitech an Indian IT startup in technology space, provides application development, mobile app development, IT infrastructure management. Ahana System Aniruddh Singh Founder and CEO UpCenter Technologies Pvt Ltd Experience the benefits of Cloud Solutions and Managed Data Center Services with Upcenter Technologies. Mr. Raj Krishnan Director The Most Reliable nfrastructure M a n a g e m e n t Service Providers|2021
  7. 7. Till a couple of years back, IT Infra was majorly on- premises. Cloud adoption was low, and adoption was not happening at the expected rate as people were sceptical about the advantages of being on a cloud. Organizations belonging to BFSI, the public sector, and governments stayed away from the cloud to a large extent with concerns around data security or regulatory requirements. With the advent of the cloud and many cloud providers addressing all the security and regulatory concerns, industries started moving towards cloud or hybrid cloud. Also, due to pandemic-induced urgencies, most of the companies belonging to the said industries moved to full or hybrid cloud. The shift that has happened is nothing less than phenomenal. And one company that stands firm in this phenomenal industry is Ahana. Ahana expects the industry to grow at a scorching pace in the coming years. For all the infra-managed service providers, this will bring abundant opportunities as long as they are ready to adopt these areas. While looking for The Most Reliable Infrastructure Management Service Providers, we learnt that Ahana is a fast-growing, 13 plus-year-old information technology firm based in Bengaluru. Please describe Ahana System in detail. The company started as an SME-oriented company providing IT services to SMEs. It then transformed itself into an end-to-end infrastructure managed services and digital transformation services company that provides the latest in Cloud, RPA, DB & EDW, BI & Analytics, and Application Development. Our 100-plus client rosters now comprise several large Facilitating a Palette of Exceptional ITES Services with Infra Management Umashankar Mallige With over 25 years of experience in IT, Umashankar has previously worked in various industry verticals like Telecom, Retail, Healthcare, and BFSI across several geographies and comes with a strong background in Database/EDW Technologies. Some of the companies he has previously worked with include L&T, Wipro, and JPMC. He has been responsible for managing large engagements, including outsourcing projects, setting and managing offshore centres, etc. Since the inception of Ahana in 2008, Umashankar has been instrumental in driving Ahana’s growth and leading critical assignments for Ahana’s clients. Umashankar Mallige Founder Director and MD
  8. 8. enterprise companies with specific focus and expertise across industry sectors such as Logistics, BFSI, IoT/Telematics, and Manufacturing. Its deep domain expertise, skilled resource base, and proven partnership with the industry’s best technology providers such as Microsoft, AWS, Digital Ocean, NetMagic, SAP, UiPath, Checkpoint, FortiGate, etc. have ensured that we are now considered as one of the preferred IT service providers for its clients. What inspired you to enter the infrastructure management service providers’ industry? Our founders come with a background of expertise in IMS and Database Services with some of the largest companies in the world. While doing their corporate stints, the founders realized the struggle most clients/organizations faced while managing their complex IT infra needs. Outsourcing to large enterprise IT Services companies was not an ideal option for most, and this is where our founders decided to pitch in and fill the gap. We wanted to offer cost- effective, innovative IT solutions to take care of IT Infra requirements so that these clients can focus on their core business. What kind of services do you provide to your clients? We provide end-to-end Infrastructure Managed Services, Database Services, and Digital Transformation Services focusing on IMS, Cloud, RPA, DB & EDW, BI & Analytics, and Application Development. We are known for our consulting capabilities in IMS and Database Services as well as for our value-added services offered to our clients such as POC’s, Cost Optimisation lookouts, Awareness Sessions, etc. What challenges have you faced while establishing the company, and how did you transform those challenges into opportunities? Establishing a company is always a challenging exercise and comes with its unique challenges that can be categorised as personal, organizational, and related to the macro-economic environment. In our case, the personal challenges were largely limited to getting out of one’s comfort zone that comes from having worked for years in large, process-driven organizations. The larger challenges mainly were related to starting the business and getting the first clients who would trust us to We are aiming to be known as one of the best cloud, security, and agile infra management company “ “ Vivek Hegde Over 25 years of experience in IT Infrastructure Management, predominantly in the areas of Systems and Data Centre Management, TCO/CAPEX, and OPEX Management, Vivek has previously served in organizations such as Wipro, JPMC, Citi, Bank of America ML. He has been responsible for delivering many turnkey projects in the areas of BCP/Disaster Recovery and DC Optimization. With Vivek’s experience in IMS, Ahana has been able to deliver quality infra services with a focus on cost optimization for its clients. Vivek Hegde Founder Director and CEO The Most Reliable Infrastructure Management Service Providers | 2021
  9. 9. manage their IT Infra without any disruption. It was difficult keeping in mind our non-existent record in handling such projects and the lack of an established brand name. These challenges were extremely crucial to address as IMS is not a niche area, and even in 2008, there were established brand names providing IMS services. Getting the first customer was the most difficult challenge faced by our organization as there were too many players and associated risks. However, the network and connections established by the founders led to the first enterprise customer, which was a well-known name at that time. By doing a phenomenal job there, was what led to the next set of customers for us. There was no looking back after that. How was your company affected by the COVID-19 pandemic, and what measures did you take to minimize the damages while helping your clients and maintaining the safety of your employees? While the pandemic did throw some unique challenges, our focus and previous experience as a solid remote infrastructure management organization have really worked in our favour. As far as the growth of our organization is concerned, we in fact, turned the pandemic into a golden opportunity. For many of our clients, we had to step up our remote workplace solutions services work and logistics arrangements multi-fold to ensure that most of our client’s workforce could move to remote workplace mode seamlessly. Challenges in the form of knowledge transfer transition in the case of IT vendors and customer interactions did come up, which we needed to handle remotely. Onboarding of resources, OJB training, and upskilling were all done remotely for our resources, which also had our challenges. However, the safety of our employees or the client’s employees was never compromised at any point in time. In the case of clients, we did make additional efforts to educate and train our traditional clients on remote workplace solutions and handhold them through the entire process. What would you like to advice the young generation of entrepreneurs and enthusiasts who want to make a mark in the infrastructure management service providers’ industry? Pandemic has fast-forwarded the adoption for cloud and remote infra set-up, and the adoption cycle has reduced from the previously predicted 3-5 years to one year. This has opened immense opportunities in the Cloud, Security, and Dev Ops space as a move to cloud and VDS is no longer an option but has become a mandatory requirement to survive. A young generation of entrepreneurs and enthusiasts looking into IMS space should go cloud-native and focus on Cloud, Security, and Dev Ops Services that are high in demand and will continue to be in demand for the next decade or so. Having said that, technology in the IMS space is fast evolving, and it would be a good idea for young entrepreneurs to be always on the lookout and educate themselves about the latest technologies and associate/collaborate with the right technology partners. Where do you see your company in the future? Kindly tell us about your strategies for scaling your company. While IMS has been one of the strongest offerings, we started cloud offerings in 2018-2019. As called out earlier, in the future, more and more companies will look to have their IT landscape more agile, easily scalable, secure, and completely digital, and infra space will be no different. We are partnered with global public providers like AWS, Azure, Digital Ocean, etc. We are fortunate to be the Gold Partner for Microsoft and a Select Partner of Azure. We will continue to make our efforts towards being a preferred partner for other IMS technology providers. We also believe that it is important for our entire IMS team to be cloud- ready and certified, and we are making investments in this regard.
  10. 10. ata is the backbone of any commercial efforts. IT Dexperts help you determine what kind of data to collect and how to organize and leverage it across the commercial operations. Once you have robust, organized data, it helps the industry to thoroughly analyse and uncover the key insights that drive product performance. To name a few, Clinical Data Lake, Validated Cloud, Cloud Migration and Management, and GxP Offerings are evolving with a skyrocketing speed. One company that counts in creating these developmental assets is Circulants. It is a rapidly growing IT solutions company based in Pleasanton, California. Circulants offers a comprehensive set of consulting services built on decades of experience helping pharmaceutical companies address commercial challenges. It is an experienced strategic and technical adviser that helps in addressing the end-to-end commercial needs. While in search of The Most Reliable Infrastructure Management Service Providers, we crossed path with Circulants. The team discussed the insights of the infrastructure management space in the interview below. Please brief us about Circulants in detail. Our goal is to assist Bio-Pharma companies to bring their products in the market faster. Our solutions accelerators in clinical and commercial space provide a head start to our clients, thus saving time and money. Our technical skill in modern technology helps us to offer fit for purpose solutions to our clients with flexibility and scalability required to meet evolving market needs. As a global team, we work with our clients closely and accommodate evolving changes to meet the desired outcomes and forging a true partnership with all our customers. We are skilled at assessing market challenges and deploying advanced analytical techniques to uncover insights from data and identify untapped opportunities for your sales teams. With Circulants’ talented and versatile professionals in your corner, you will be able to maximize your sales efforts. What inspired you to enter the infrastructure management service providers’ industry? IT infrastructure is basic need for any IT driven business irrespective of the size. While providing software solutions to clients we encountered challenges related to clients’ infrastructure and dependencies on their support vendor to configure infrastructure components as per our requirement. We decided to be an infrastructure management services as a value add to clients. We acted as a single window for all required services, which lead to less coordination, short turnaround time, and better client experience. What challenges have you faced while establishing the company and how did you transform those challenges into opportunities? Growing businesses face a range of challenges. As a business grows, different problems and opportunities demand different solutions, what worked a year ago might not be the best approach now. These avoidable mistakes turn what could have been a great business into an also-ran. Recognising and overcoming the common pitfalls associated with growth is essential for your business to continue to grow and thrive. Crucially, we need to ensure that the steps you take today do not create additional problems for the future. Building a Better Path for your Wealth and Investment The Most Reliable Infrastructure Management Service Providers | 2021
  11. 11. How was your company affected by the COVID-19 pandemic and what measures did you take to shorten the damages, while helping your clients and maintaining the safety of your employees? As we are from life science and pharma domain, COVID- 19 did not affect us that much. For employees we had provided work from home during the pandemic and now we turned into hybrid module to shorten the damages. What would you like to advice the young generation of entrepreneurs and enthusiasts who want to make a mark in the infrastructure management service providers’ industry? • Build a Support Network. • Be Very Specific with Your Goals. • Delegate Whenever Possible. • Keep Your Overhead Low. • Find Your Best Niche—and stick with It. • Avoid Distractions at All Costs. Where do you see your company in the future? Kindly tell us about your strategies for scaling your company. We would like to enter in fortune 500 and CMMI level three company and will focus and identify our barriers to growth, quality, and consistency. While protecting our business values, we are in expansion phase and looking forward to building a great team and invest more in technology, market development, and product development. What is the current industrial scenario of the infrastructure management service providers’ industry? Currently, more and more clients are moving to cloud whatever is their size. Technology is changing very fast, which means opportunity in businesses is also growing. Also, requirement of skilled people is increasing. ICT has made possible to provide infrastructure management services in any corner of the world in real time. Because of infrastructure on cloud, physical presence of a technical person is also not required. “ The Essential Triquetra Sanjay Koshatwar Founder and CEO Sanjay started his career as a Design Engineer building Nuclear Power Plants and morphed into a business leader delivering transformational projects for Pharma companies. He moved to the United States in 2001 to deliver an exceptionally large CRM rollout and the people he worked with then, are still his strong supporters and customers. He strongly believes in incremental innovation and always carried entrepreneurial spirit during his career at Thermax, Cognizant, MedImmune, and Incedo before launching Circulants. His vision is to enable emerging pharma companies to focus on their core business by providing the power of data-driven decisions on the Circulants platform. Effective leadership will help you make the most of the opportunities, creating sustainable growth for the future “
  12. 12. Subscribe Today CORPORATE OFFICE www.insightssuccess.in
  13. 13. Essence of Digital Insights
  14. 14. ITInfrastructure in this Digital W rld Businesses for the last few decades is nothing but the coming together of data from varied sources, of varied types, for varied reasons and needs. If there’s one thing that remains the same despite variations, it’s that they all converge at one point. Data. Using data, one can create better products, better customer experiences, lower costs, lower machine downtime and so on. Practically every aspect of life is today affected by data, its quality, speed, and efficient use.
  15. 15. Central to the use of data efficiently is the IT infrastructure, be it a bank of computers, servers, connectivity, routing and what have you with its complexity ever increasing with the size and type of work. While a small, single-person concern can make do with a single computer, a PC or a gadget bringing with it a fair amount of control on data security, higher-end needs with multiple users means that the system or its owners and users have to extend the scope of the IT hardware to include multiple servers that invariably exposes data to the possibility of leaks, pilferages, cyber-attacks, insertion of malware and so on. While the problems persist and may call for the right kind of software, including the backing of analytics, AI and the kinds, one of the easiest and fastest way by which effective change can be brought is by taking a hard look at the IT infrastructure, more so if the concern plans to expand or has already done the same and is facing the brunt of legacy systems that either do not perform as desired or does so with plenty of fits and starts. To put it simply, it’s in the following areas that the right IT infrastructure can bring about perceptible positive changes: 1. On the growth path Organizations plan for growth with hardly a few that want to stay the way they are. That said, like an office that doesn’t suffice the needs of an organization leaving one with barely any option but to move out, organizations too need to move out of one set of computers, servers and other IT infrastructure due to growth in the size of their needs. That said, this change-over is far from easy, and may leave gaps that get utilized by all manner of unscrupulous elements to sneak in, steal data and worse, install malware for the long-term deprivation of an organization. It’s for this reason that organizations ought to take care of their IT infrastructure and see to it that it has the required flexibility to take care of the organizations’ growth-related scalability for the longest of time. 2. Care for data, be it with respect to disasters or attacks The right kind of IT infrastructure with checks and balances in places along with required warnings systems and circuit- breakers is best positioned to minimise the risk of data degradation, theft or loss that may arise due to accidents inadvertent or wilful. Data being the new oil, everybody wants it at any cost- even to the extent of going criminal to get their hands on much-needed data. That said, legacy infrastructure that hasn’t been upgraded in a while poses the threat of either not recording and storing data as needed, leaking the same or even going bust and taking with it humongous quantities of data. Retrieving data from a crashed system could bring any organization irrespective of their size to grief as it may result in dragging them back by decades in some cases. What it calls for is a resilient and updated IT infrastructure. 3. Giving users including clients a smooth access to a user’s systems Imagine the case of an Amazon-like organization whose IT infrastructure does not live up to the organizations’ ideas and ideals. With Amazon going out of its way to make working streamlined for all including its employees, associates, and most of all its clients, even the slightest trouble with its IT infrastructure at any place in the world is bound to have ripples which can rip apart the whole organization besides being the single reason behind the organization being laid waste by competition. This isn’t idle scenario making, but reality that plays out all the time with not-very-known-organizations worldwide that do not care for IT infrastructure at the right time of the right kind. Customers besides, IT infrastructure also has a thing with associates and employees. Organizations that have IT systems with gaps may either not be able to record important information on time or could just as easily have it lost to competition, besides opening accesses to malware to destroy or leak data. 4. An organization that cares for higher productivity An efficient IT infrastructure is the spine on which the productivity of an organization depends. Looking around, you would realize that practically every organization that has grown and sustained itself beyond a point has had the backing of strong, dedicated yet scalable infrastructure that has kept up with time, needs and circumstances to making things ever more efficient with time. This also presupposes a situation where related infrastructure including internet connection isn’t exactly as desired, despite which the IT infrastructure perseveres and prevails. 5. An organization that cares about compliances Data security, environmental security, employee security and the likes being of immense importance with every passing day, legislations worldwide to secure interests of stakeholders are a norm worldwide. That being so, IT infrastructure that takes care of such compliances either in an automated manner or with the least of human efforts is something every organization would ideally need in order to keep operations functional with the least bit of inconvenience. - Purshottam
  16. 16. Sygitech Building Creative and Innovative Technologies in a Transparent Manner Efficient and excellent infrastructure is the backbone of an economy and a nation. It puts the foundation of smooth communication and opens doors for endless business opportunities. However, to ensure smooth infrastructural facilities, it is necessary to employ competent service providers who deliver the best services. This role is successfully played by the most reliable infrastructure management providers. They use cutting-edge technology and innovative procedures to deliver the best services, while confirming judicious management of resources. One such leading name in the industry which is making rapid strides with innovation and excellence is none other than Sygitech. Established in 2017 at Noida, the company provides clients with the necessary technology and support, so that the clients can concentrate better on their business. The person leading Sygitech from the front is none other than Aniruddh Singh, the Founder of the company. With more than 17 years of experience in the tech domain, he is an expert of scaling from few hundred users to millions of users, architecture design of databases, server and network infrastructure, software architecture, web services, and so on. In an Interview with Insights Success, Mr Aniruddh shares about the inception and the journey of Sygitech, its various services, its plans, and so on. Following are the highlights of the interview: Describe about your company in detail. Sygitech is a managed IT services company, which stands to simplify, optimize, and transform IT needs for customers seeking IT infrastructure services across different verticals. Our experts have deep domain knowledge, and we strongly believe in the power of open-source technologies to design scalable and high- performance environments for several start-ups and brands in different verticals including e-commerce, finance, healthcare, travel, music, and manufacturing. Brief us about yourself and shed some light on your professional tenure. I was always passionate about technologies and wanted to start a company which would focus more on problem solving in a simple way. Initially, I started with the assistance of my better half and got introduced to clients through professional references. Post which, I worked towards building a small team and trained them in multiple domains. The idea was to help people learn, within the team as well as our customer teams. We wanted to build customized solutions for our customers which would result in the overall performance of the product and the business growth. We made robust products and an infrastructure that is highly available and scalable. The objective has always been towards fast service delivery within minutes rather than hours. What inspired you to enter the infrastructure management service providers' industry? Sygitech aims to solve all sorts of infrastructure problems under one roof and works towards providing services in all areas, be it IT consulting, services, or development. Accepting challenges and working on simplistic design to beat industry trends was something I always was passionate about. Formation of Sygitech put forward some of the most challenging and compelling ideas to drive a company. I started this journey alone and gradually got introduced with like-minded people who ended up joining me later. One of the driving factors was the contributions from my old colleagues, friends, and working professionals. In the last two years, covid pandemic and demonetization gave rise to global slow down and survival for a start-up like us became paramount. But we managed to survive and made considerable profits. This year, we anticipate the growth by 400% and expect this to be a result of trust of companies on remote infrastructure management.
  17. 17. We aim at making cost effective and secure infrastructure “ “ Aniruddh Singh Founder The Most Reliable Infrastructure Management Service Providers | 2021
  18. 18. What kind of services do you provide to your clients? Primarily, we offer managed IT, development, and infrastructure migration services. Consulting is the core in these domains. We design and create performance driven IT infrastructure, provide database management and performance tuning services, along with web application development and Android/IOS app development. One of our core expertise is making cost effective and secure infrastructure. Data protection, disaster management, and business continuity planning have been recently added in the services portfolio. What challenges have you faced while establishing the company and how did you transform those challenges into opportunities? There are many to discuss. When you start a company, the first challenge is the brand identity. Every year merely 2-5% of start-ups survive and managing funds, hiring the right skillset, and winning the confidence of the customers are some common sets of challenges for a start-up. We have been lucky to get many customers through references, which helped us to acquire more clients. However, the key was quality of delivery and our dedication to help customers beyond defined scope. Covid brought varied challenges and new opportunities. We quickly revamped teams and explored opportunities to expand the business across geographies. We continued helping companies in their digital transformation journey in parallel. How was your company affected by the COVID-19 pandemic and what measures did you take to shorten the damages, while helping your clients and maintaining the safety of your employees? We didn't see much impact on the employee front. We were among the first companies to start working from home and have been continuing with it. We believe in employee safety first and promote ample flexibility. Freedom to present ideas, maintaining work life balance, work from anywhere policy and promoting planning and execution is in the company's DNA. We believe in collaboration, trust, and empowerment of employees. What would you like to advice the young generation of entrepreneurs and enthusiasts who want to make a mark in the infrastructure management service providers' industry? Identify how we can help the community by speeding up service delivery and create innovative but simple ways to adapt to new technologies by putting minimum effort and time. Ease of use, agility in what we offer, and AI enabled services with minimum human interaction would help scale in upcoming markets. Where do you see your company in the future? Kindly tell us about your strategies for scaling your company. We have received good responses from our customers and prospects. The credit would go to agile teams we create and the speed at which we scale and deliver projects. Consultancy services are our main focus areas to start with. With companies around the world looking to use integrated products to reduce IT spends and optimize system performance, this space needs good attention. This strategy nominated us and finally won us a place in the prestigious TECHTORS award 2018 by BW Business world. In the year 2020, CIOReview magazine recognized us with one of the top 20 Cloud Consultants. We attribute this recognition to quality products we deliver and fast time to market initiatives within the company. Partnership also plays a big role in brand recognition, business expansion, and winning customer trust. E2E Networks recognized us as their premium partners for cloud services, which has given us ample opportunities to help their customers to easily set up and maintain the cloud workloads before and during the Covid pandemic. What is the current industrial scenario of the infrastructure management service providers' industry? AI, big data, ML, augmented reality, and serverless architecture have immense potential of sweeping away the existing way systems work. This will change how we look at infrastructure services and providers. Cloud computing gives a head start for any such technology in terms of scale, flexibility, computing resources, and availability. As in olden days, automobiles made a change in how people commute, changing habits of travel, these technologies will impact all domains, be it IT enabled services, scientific research, pharma, or peer to peer communication. Multiple as-a-service platforms will emerge reducing the necessity of owning and managing infrastructure and focus only on innovation. This will change the entire infrastructure ecosystem and customer acquisition will depend on how fast you adapt to technological change and innovate to meet customer demands.
  19. 19. Howare SMEs and IT
  20. 20. SMEs Bene ttingfrom Adapting Advanced ITInfrastructure? Not so long ago the scene was that IT infrastructure including the likes of servers, dedicated storage systems, operating systems and of course software were the preserve of organization whose capital worth was way beyond a certain size. Those below it had to simply use what was available, which never went beyond rudimentary PCs, some software, and constant upgrades. That was before the cloud appeared on the horizon and marked its presence with everything that ended with a ‘as a service’ growing as it did out of SaaS. With CAPEX turning OPEX, it was time for the small to think big. SMEs for close to a decade now have all the reasons to be using the best of available IT infrastructure that money can provide and dream their piped dreams of growing big. As for the benefits of using advanced IT infrastructure, SMEs derive the following advantages including: 1. End-to-end digitization of the organization’s working Adapting IT infrastructure never takes place piecemeal. You either enter the pool head to toe or you remain outside is the norm. That being the case, every part of the SMEs is forced to go digital, be it production, storage, HR, finance, and the whole thing. It could seem expensive initially but pretty soon the advantages start to become obvious with reduced wastage and higher productivity. Add to that the ability to
  21. 21. accesses relevant data from any part of the world. Put together, it’s a steal! 2. Faster transfer of information and data Things going the IT way have one BIG advantage over other means of connecting and communicating. It reduces duplication. Duplication in most cases is said to inflate important figures in the working of an organization. Reducing them brings reality and speed to an organization’s working. With faster turn-around of data that can be held to be authentic, the working of organizations, especially the SMEs becomes much faster and a lot more accurate which by itself lower costs and bring higher profits. 3. Easy scalability of IT infrastructure SMEs are in the business of doing business with small budgets and means. Saddling them with IT infrastructure costs of the legacy kind is a sure way of throttling enterprise in its infancy. That said, IT and IT infrastructure are things that an organization cannot do without and need to be scaled every now and then in order to keep up with the organization’s needs and technology itself. These days the latest cloud-based IT infrastructure are comparatively a breeze to scale-up given that most are on a shared basis and are owned by organizations with worldwide ambitions and means. These make them scalable at low costs which additionally host the best personnel, systems and data- security means that give more than money’s worth while keeping data under tight control. 4. Remote data storage in secure hands SMEs would by themselves find it increasingly difficult to store and secure proprietary data and information in an ever more complex environment where technology changes by the minute and brings with it newer threats. The only way to counter these would be by the use the latest IT infrastructure that are cloud-based and secured by the best encryption devices. Their being remote means they can be accessed using the net anywhere in the world at any time and obviates the need for offices and locations which additionally reduce costs. 5. The latest available systems SMEs adapting the latest IT infrastructure get to work on the latest systems including the backing of the latest ERP, CRM and the likes that help even the smallest organizations have actionable data right there on its fingertips. Imagine if they had to do the same on their own! Most SMEs would have shut shop or would have had break-evens in centuries! With the latest cloud-based IT infrastructure SMEs now have accesses to the latest software and products at a fraction of their total normal cost courtesy the SAAS way of working! 6. Dovetailing into AI and Analytics It’s just a matter of time before data stored on the cloud and using the latest software becomes fodder for the AI and Analytics machines. In return what they churn out is priceless. Had it not been for the cloud, AI would have been just a pipedream for most SMEs. But today, adapting advanced IT infra, SMEs are benefitting greatly by making products exactly as per expectations besides adopting all the right means to increase customer interaction and satisfaction. 7. Using the latest available means to gather data Adapting Advanced IT Infrastructure, SMEs now have the means and reason to use IoT devices on a very large scale given that the former helps greatly with data gathering and making sense out of every bit of information. Had this not been the case, technologies including Industry 4.0 and IoT would have remained just buzzwords or of application for larger industries. These are just some means by which SMEs are making use of the latest in advanced IT Infrastructure. In times to come, there will be obvious additions given that SMEs, once thought to represent the bottom of the barrel, are getting the most attention from IT firms and organizations worldwide given their potential to perform at lower costs while maintaining quality despite tight guidelines and deadlines. - Purushoutham M
  22. 22. S mall, medium organizations or even governments are looking for a service provider that can handle IT infrastructure more efficiently, effectively, and there is certainly a hollow space in this segment. The understanding of the infrastructure is minimal across the industry. With the global expertise, we understand IT infrastructure is the most overlooked and yet key part of all the deliverables and availability of the cloud in all manner. UpCenter Technologies decided to address the infrastructure management segment and with its deep technical and international exposure it understands the nuts and bolts of the IT infrastructure. Whether it is compute, network, storage, or cross connectivity between DC, the company understands the business importance. Mr. Raj Krishnan, Director of UpCenter Technologies, is a result-oriented and well-rounded business and IT executive with 20+ years of hands-on experience. He understands the importance of underlying infrastructure is the key for the success of cloud and Up Center Technologies Enabling a Gateway Towards Best Technological Solutions that has inspired him to enter IT infrastructure management space. A Rock-solid Foundation A privately held company, UpCenter Technologies Pvt Ltd., is an emerging participant in the regional cloud and hyperscale environment with datacentres in India and ROW. The teams in UpCenter come with decades of relevant experience, which puts us in the same league as with the market leader. UpCenter is born to address the Global Cloud Market with 10 datacentres across the globe. The company focuses on private/public cloud services alongside edge computing, smart city solutions, IoT solutions, AI/ML, RPA, and NOC/SOC solutions with industry-leading coherent and integration with some leading technological solutions with their IP to wrap around to provide a holistic solution. Vending to a variety of markets, UpCenter has built its position in the marketplace with cloud services as a small to a middle market leader by providing the IaaS, PaaS, and SaaS solution. It has the ease of use of cloud technology, with the feature set, power, and flexibility of high-end custom solutions without the associated costs and complexities. UpCenter strategically addresses the pressing needs of the small to medium enterprise, providing a scalable, integrated, and customizable solution that increases productivity to unmatched levels from a single-user environment all the way up to the enterprise environment. UpCenter is currently operational in India, NA, EU, AU and SE-Asia. Abundance of Services • We broadly offer three major services - Iaas, Paas, and Saas. • Infrastructure as a Service – Compute, Storage, Network, and Backup. • Platform as a Service – Linux, Windows. • Software as a Service – Desktop as a Service The Most Reliable Infrastructure Management Service Providers | 2021
  23. 23. Raj Krishnan Director A Trendsetting Leader Raj Krishnan is the Director of UpCenter Technologies. He is experienced in executing large-scale projects and next-generation solutions that maximize sales and increase market share. He offers broad international expertise delivering on multi-million-dollar IT projects and innovative business plans for high-profile private, public, and governmental entities across the globe. Raj has a strong background in digital workforce transformation, the creation of cloud, and datacentre services for global clients, and the overall management of a product’s life from conception to fruition. He optimizes employee and stakeholder relations driving organizational change and performance improvements while accelerating revenue and profit growth. Raj Krishnan has solid expertise in leading high-achieving global teams, process automation, and innovation management. Raj’s understanding of IT, the digital workplace, and product development are precious assets that inform his decisions daily. He is dedicated to growth, success, and regular operational, and market analysis. He understands that all these factors are vital to the short- term and long-term success of the company. His invaluable skills and innovative concepts will prove essential to UpCenter as the company grows. “ “ “ Proper and thorough planning is required in terms of choosing the right technology
  24. 24. Above are just a glimpse of the service we offer however, there are around 80+ services that we offer in all three combinations. Overcoming Adversities UpCenter being the cloud service provider, it has multiple challenges. Firstly, the business is capital intensive. It needs the right mix of IT and Non-IT to work cohesively and choosing technology and platform is of utmost importance for the team since that would be the single pane of glass where the rubber meets the road. With its in-house expertise, it is able to architect the infrastructure in a multi- region and multi-continent redundant with max scable infrastructure. Keeping the fast-changing technology trends, the firm is an asset-light to keep up the phase and agility and offer cost benefit to clients. Since it runs and manages the datacentre, and this is the most critical slice of the IT infrastructure. It forms part of the cloud eco-system and the sudden Covid surge had a huge impact on it, especially maintaining the critical IT and Non-IT infrastructure. It is completely workforce dependent with the help of artificial intelligence, UpCenter was able to automate most of the tasks and could manage the critical operations remotely. It did not stop there, now it offers this service to other clients to introduce AI in their DC. Leveraging Technology At UpCenter, it has a long vision especially on the emerging technologies. In the earlier decades technology would be changing at a low spin rate however today new trend comes every year, and it brings new technology that takes over the entire industry. The company keeps an eye on the emerging technology and starts working to gain expertise and business use cases around them. So, it could be the pioneers in offering the alpha gen technologies to its clients with expertise built from scratch. Expert Advice “As far my experience towards building the IT Infrastructure services this is a two edged sword building the infrastructure and waiting for the client to come or reaching out to clients and getting infrastructure ready will not work mostly, proper and through planning is required in terms of choosing the right technology and always keep the redundant technology options handy build parallelly and start small have a good partner eco-system to grow alongside who understand the tech ecology and agile enough to support you while you build your empire,” says Raj Krishnan. The Future of UpCenter UpCenter would be certainly positioning itself in the top five cloud service providers globally. It has multiple strategies build around that one key factor in keeping its organization agile to quickly adapt to the fast-changing technology trends. The company focuses on the future trends and starts working towards achieving excellence while the technology takes the centre stage. It would be amongst the few organizations, which will be ready to support new technologies right from the word ‘go’ and emerge as the top tier cloud service provider. Industry Insights The current trends for the IT infrastructure management service providers are very healthy and the opportunities the company sees are plenty. Especially post-pandemic there is a rush to move to the cloud and the company considers itself fortunate enough to be in the industry that survived the Covid-19 pandemic. Companies at all levels understand the need to move to the cloud and no longer see cloud adoption as an option. The cloud market across the globe is still in its infant stage and the adoption percentage is around 13% globally. The early sign of this industry looks very bright, and this is certainly a sunrise sector to be watched out for the next decades to come.

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