Can independent pharmacies compete with the internet colossuses? Pharmacists believe they can. Because they know what their customers want. Patients don't agree. And only one out of ten think that pharmacists are as customer centric as internet colossuses. What they value most about pharmacies - personal advice - they do not want to get in the pharmacies. most This is disruption waiting to happen ... What could pharmacies do?

1. New horizons for pharmacy –
Navigating winds of change
Can independent pharmacies compete with internet colossuses?
`Drs Michel van de Beek MBA, apotheker
Abu Dhabi,
United Arab Emirates
22 - 26 September 2019
79th FIP World
Congress of Pharmacy
and Pharmaceutical
Sciences

2. Can independent pharmacies compete with the internet colossuses ?

3. Can independent pharmacies compete with the internet colossuses ?

4. Can independent pharmacies compete with the internet colossuses ?

5. Can independent pharmacies compete with the internet colossuses ?

6. DISRUPTION AHEAD
Can independent pharmacies compete with the internet colossuses ?

7. Can independent pharmacies compete with the internet colossuses ?

8. Can independent pharmacies compete with the internet colossuses ?

9. Can independent pharmacies compete with the internet colossuses ?

10. Can independent pharmacies compete with the internet colossuses ?

11. Can independent pharmacies compete with the internet colossuses ?

12. Can independent pharmacies compete with the internet colossuses ?

13. Can independent pharmacies compete with the internet colossuses ?

14. Internet colossuses
play different.
Change the rules.
Change the game.
This is why customers
and customer behaviour
have changed dramatically
Can independent pharmacies compete with the internet colossuses ?

15. “The best defense against
disruption is an unique experience
from a personal relation”
J. Bezos
Personal relation -
when digital becomes
human
Can independent pharmacies compete with the internet colossuses ?

16. Relations are key
This is why
internet colossuses
are looking to establish
off-line relations as well
And when they do …
Can independent pharmacies compete with the internet colossuses ?

17. Can independent pharmacies compete with the internet colossuses ?

18. Can independent pharmacies compete with the internet colossuses ?

19. Can independent pharmacies compete with the internet colossuses ?

20. Can independent pharmacies compete with the internet colossuses ?

23. Can independent pharmacies compete with the internet colossuses ?

25. Can independent pharmacies compete with the internet colossuses ?

26. Can independent pharmacies compete with the internet colossuses ?

28. Can independent pharmacies compete with the internet colossuses ?

30. Can independent pharmacies adapt?

31. Can independent pharmacies adapt?

32. Can independent pharmacies adapt?