4. MAIN HEADINGS:
Introduction to the topic
Important sub-topics
Practical study of the organization
Swot analysis
Conclusion
recommendation
5. WHAT IS ORGANIZATION?
Organization is a process which integrates different
type of activities to achieve organizational goals and
objectives, to achieve these goals there must be
competent management providing them all those factors
to perform their job efficiently and effectively.
Organization
A group of people who work together.
6. CHARACTERISTICS OF ORGANIZATION
Main characteristics of organization:
Organization is an instrument used by the
management for the attainment of preplanned
objectives.
Management guides and directs the organization.
A set of rules and instrument are communicated to
all connected with the organization.
It prefers to a group of personnel whose
positions, rights, responsibilities are well defined
and classified according to the nature of
assignments
7. IMPORTANCE OF ORGANIZATION
Any effective
organization
1. Makes the
management
simple and
efficient
2. Encourages
specialization
3. Improves
techniques
4. Encourages
constructive
thinking
5. Increase
productivity
8. COMMON TYPES OF ISSUES IN
ORGANIZATIONS
Low attendance at meetings
Low participation in meetings
No, or poor, decision making
Poor results from products and services
Poor planning, organizing, leading and administration of
resources
Poor communication between employees and between
Board members
Poor performance
9. 3 TYPES OF PROBLEMS
Normal Problems. These problems are somewhat
unavoidable. They come with healthy growth. The
good news is that they are transitional in nature –
you encounter them, you solve them, you learn
from them, and then you move on.
Abnormal Problems. I call these “roundabout”
problems. The problem with roundabouts is that if
you don’t know what you’re doing you may find
yourself simply driving around in circles. Abnormal
problems cause unnecessary pain and slow
organizational progress. Normal problems are
solved by good leaders.
10. PATHOLOGICAL PROBLEMS
These are distinguishable from abnormal problems
by their gravity and chronic nature. If not treated in
time they threaten the organization’s ability to
survive.
11. SEVEN STEPS TO PROBLEM
SOLVING
1) Define and Identify the Problem
2) Analyze the Problem
3) Identifying Possible Solutions
4) Selecting the Best Solutions
5) Evaluating Solutions
6) Develop an Action Plan
7) Implement the Solution
12. PRACTICAL STUDY OF THE ORGANIZATION
National Database &
Registration Authority
(NADRA)
13. INTRODUCTION:
National Database and Registration Authority
(NADRA) was established as National Database
Organization (NDO), an attached department under
the Ministry of Interior, Government of Pakistan in
1998. On 10 March, 2000, NDO & Directorate
General of Registration (DGR) merged to form
NADRA, an independent corporate body with
requisite autonomy to operate independently and
facilitate good govern The program replaced the
paper based Personal Identity System of Pakistan
that had been in use since 1971.
14. COMPANY BACKGROUND:
National Database & Registration Authority
(NADRA) has gained international recognition for its
success in providing solutions for identification, e-
governance and secure documents that deliver
multi-pronged goals of mitigating identity theft, safe-
guarding the interests of our clients, and facilitating
the public. In-depth Research and Development
efforts have enabled NADRA to become the
trailblazer in the area of Software Integration, Data
Warehousing, Network Infrastructure Development
and Project Management.
15. VISION:
NADRA is the most modern organization which will
provide base for the better governance of Pakistan
and will also prove as a model organization for
Public Sector of Pakistan.
16. MISSION:
Proud to be Pakistani
Custodian of Pakistani Identity
Reliability (Restoring National & International
Confidence)
National Information Infrastructure
Customer Care
Corruption Free
Convenience
Efficient
17. IDENTIFICATION OF MAIN PROBLEMS
I have observed a few problems in the Nadra which are
as follows:
One is that there is lack of awareness among employees
about their job description. People don’t really know what
job is to be performed by them.
Inability to approach top level management due to high
security and safety reasons which shows lower level of
centralization.
Some of the tasks are made complex which hurdles the
working of organization.
18. IDENTIFICATION OF MAIN PROBLEMS
Just like any other govt. organization people mostly
waste their time and work less, which does not
adds value to the organization.
Like any other govt. organization people don’t take
good care of the working environment.
A very low class cafeteria for refreshment.
Inadequate working environment, leaking ceilings
etc.
Do not publish their annual report.
19. PROBLEM AREAS
General Public
Lack of Public Awareness
Initial mindset regarding NADRA
Customers
Unsatisfied Customers
Forms with Objections
Strategic Issues
Lack of Compatibility and Coordination between the
old and New Setup
Setup has to Support itself
IS & Operation Factors
Infrastructure
Gaps in Information Sharing
20. PROBLEM……...
Other Problems
Lack of Training
Documentation
Culture
Within NADRA & Outside
Corruption
Sincerity with work
Fake ID Cards
Privacy
Ethics
21. TACKLING THE ISSUES
Moving Ahead Gradually
Training Sessions
Workshops
Customer Relation Management
Positive Mental Attitude
Documentation Training
Motivation Techniques
Crafting Strategies
Situation Dependent
Correction Enforcement Systems
Customer Care is the focus
Angry Customers
Illiterate Customers
22. SWAT ANALYSIS:
Strength:
o Good management
o Advance technology
o Time saving
o Satisfaction to customer
o Corruption free
o Identity of Pakistani people
23. WEAKNESSES:
o Lack of awareness
o Fake id cards
o Disorder between old and new setup
o Unsuitable working environment
o Leakage of information
24. OPPORTUNITIES:
o Access to international level
o Investment of international organization for more
development
o Export of homeland security in international level
o Educated people about usage of services.
25. THREAT
o Security issues
o Shortage of skilled and qualified workers in near
future.
o Increasing cyber crime
o Ongoing recession
o Political instability
26. CONCLUSION:
Every organization face many problems in their
daily working life and also try to solve them Their
are many issues that face nadra. Like lack of public
awareness, unsatisfied customer and many other
problem are facing nadra. Now nadra is working to
control these types of problems which throw
hurdles in their working.
27. RECOMMENDATIONS:
There should be a weekly meeting to set short
term goals, and to discuss the discrepancies or
problems.
Provide safer and adequate environment to the
employees.
Introducing workshops and training sessions to
employees specific to their work.
Employees should have reasonable access to the
upper management.
Un needed extra staff should be laid down and
competitive staff should be kept.
Scholarships and development for employees.
