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Day in the life of a Capability Manager - CapabilityCafe Webinar


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Capability has become a very popular term in management. A search on on the term “Capability” turned up over 8000 jobs in Australia including Learning and Capability Manager, Capability Development Lead, Capability and Culture Consultant and many more.

Our research indicates that while “Capability” is a popular term, it means different things and seems to encompass many different outcomes and job roles.

So who is a Capability Management Professional and what do they do? Join us as we talk to an experienced panel who are trying to shape Capability Management in their organisations. We also present CapabilityCafe’s own view on what encompasses this increasingly important function in achieving business results.

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Day in the life of a Capability Manager - CapabilityCafe Webinar

  1. 1. 1 Fri, 12th May 2017 12-1 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @capabilitycafe #capability Knowledge Sharing Better Practices Experienced Panel Day in the life of a Capability Manager
  2. 2. Introductions ANZ BP Coca Cola Amatil Deloitte Domain Group Elders Insurance (QBE) Fairfax Media GCS Pty. Ltd. GlaxoSmithKline Pharmaceuticals India GrowingBeyond John Swire & Sons Pty Ltd Latitude Financial Services Lion Lion D&D m3 Collective Marketing Nous MCI Solutions NAB Profiling Online QBE Rio Tinto Search4Solutions Pty Ltd Sprout Labs Suncorp Wentworth People Westpac Registrations50+ 25+ Organisations Darin Fox Capability Lead Sydney Water Catarina Rogers Organisational Development Manager Enterprise Capability UnitingCare Queensland. Jeevan Joshi Producer & Founder CapabilityCafé & LearningCafe
  3. 3. Blog Magazine Webinar Discussions UnConference Twitter Linkedin Facebook Coffee Catch Ups Workshops Community of Capability Professionals with a focus on implementing ideas Growing the Profession
  4. 4. Capability Management HR/L&D Role in Lifelong Learning Merging KM+L&D xAPI/Tin • Capability UnConference Sept 17 Sydney • Working Group • Webinars/ workshops • Catch Ups • Working Group • White Paper • Webinar on 25th May • Working Group • White Paper • Kick off Phase 2 • Workshops Pushing the Boundaries Collaborative explorations
  5. 5. What is your view of Capability Management and how is Capability Management shaping up in your organisation? What does your day look like as a Capability Management professional? Is it a profession in its own right? What are the required skills?
  6. 6. Capability Lead at Sydney Water. DARIN FOX
  7. 7. A new approach to learning Learning is the new black Learning anytime, anywhere, any device Be the leader you want to be Learning as a daily activity
  8. 8. AT&T CEO and Chair Randall Stephenson “There is a need to retool yourself, and you should not expect to stop….People who do not spend five to 10 hours a week learning will be obsolete.” Self-Accountability
  9. 9. From 60 courses to 8000 by Dec’17
  10. 10. Our people are ahead of us already!
  11. 11. We will still manage programs of learning: • Change Maker • Change Architect • Safety, Health & Wellbeing • Customer at the Heart/COH • Supply Chain • Learning How to Learn • Unconscious Bias • Ripple Effect • Leadership Impact • Succession Planning • Boost Program • Mentorloop • Ongoing Training
  12. 12. CATARINA ROGERS Organisational Development Manager – Enterprise Capability at UnitingCare Queensland.
  13. 13. “So…what do you actually do?”
  14. 14. Organisational capability sets you apart from your competitors. D C A B E Provider of Choice Industry Competition Organisational Capability
  15. 15. Adapted from PWC ‘What is a Capability?’ 2012 Individual, Social and Leadership Knowledge, Skills and Behaviours Organisational Processes, Tools, Systems Organisational Structure and Readiness Organisational Strategy and Culture Organisational Capability My take on Organisational Capability
  16. 16. “So…what do you actually do?” Strategic Plan Individual and Leadership Capabilities Needed Organisational Capabilities Needed Strategic Plan Individual and Leadership Capabilities Needed Processes, Systems and Tools Needed FROM THIS: TO THIS: Capability Building Initiatives Capability Building Initiatives
  17. 17. Work in the next horizon Engagement with executive, senior leaders and key stakeholders to identify the organisational capabilities. Development of a capability framework Capability audits and needs assessments Development of initiatives to address gaps (includes learning initiatives, toolkit development, process recommendations) Evaluation and reporting of capability development
  18. 18. Required Skills Strategic Thinking Relationship Management Influencing Research Analysis Project Management Vendor management Facilitation
  19. 19. JEEVAN JOSHI Founder at LearningCafe & CapabilityCafe
  20. 20. CAPABILITY MANAGEMENT Ver 0.8 Business Results
  21. 21. Business Results Competencies Learning CAPABILITY MANAGEMENT Ver 0.8
  22. 22. Business Results Tools Frameworks CAPABILITY MANAGEMENT Ver 0.8
  23. 23. Knowledge&Skills Business Results Culture Leadership CAPABILITY MANAGEMENT Ver 0.8
  24. 24. Culture Leadership Tools Frameworks Business Results Competencies Learning CAPABILITY MANAGEMENT Ver 0.8
  25. 25. Culture Leadership Tools Frameworks Business Results Competencies Learning Capability Management CAPABILITY MANAGEMENT Ver 0.8
  26. 26. Culture Leadership Tools Frameworks Business Results Competencies Learning Capability Management Architecture Governance Systems Process CAPABILITY MANAGEMENT Ver 0.8
  27. 27. Culture Leadership Tools Frameworks Business Results Competencies Learning Capability Management • L&D • Workforce Planning • Acquisition & Recruitment • Organisation Design • Leadership • Engagement • Rewards inc Perf Mgt • Operations • IT • Shared Services • C Suite • Business • Strategy
  28. 28. Culture Leadership Tools Frameworks Business Results Competencies Learning Capability Management Strategic Foundational Enterprise Business Business Business Technical Functional People
  29. 29. Workforce Capabilities & Workforce Lifecycle Capability Requirements Plan Acquire Develop Exit Workforce Planning Acquisition & Onboarding Rewards & Promotions HRL&D
  30. 30. People CMM Framework – It measures The P-CMM framework enables organisations to incrementally focus on key process areas and to lay foundations for improvement in workforce practices. Unlike other HR models, P- CMM requires that key process areas, improvements, interventions, policies, and procedures are institutionalised across the organisation — irrespective of function or level.
  31. 31. @capabilitycafe blogs capability conversations free resources workshops UnConference 2017 Sydney Melbourne Webinar recording, ebooks, capability frameworks Building Effective Employee Social Networks 36 Ideas@work Collaborations
  32. 32. Next Steps Join Special Interest Community Attend Workshops Attend UnConference Sydney CapabilityCafe LinkedIn Group Register interest Register interest