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2.  Maria javed
 Mba IT

3. TOPIC
ORGANIZING ISSUES

4. MAIN HEADINGS:
 Introduction to the topic
 Important sub-topics
 Practical study of the organization
 Swot analysis
 Conclusion
 recommendation

5. WHAT IS ORGANIZATION?
 Organization is a process which integrates different
type of activities to achieve organizational goals and
objectives, to achieve these goals there must be
competent management providing them all those factors
to perform their job efficiently and effectively.
Organization
 A group of people who work together.

6. CHARACTERISTICS OF ORGANIZATION
 Main characteristics of organization
 Organization is an instrument used by the
management for the attainment of preplanned
objectives.
 Management guides and directs the organization.
 A set of rules and instrument are communicated to
all connected with the organization.
 It prefers to a group of personnel whose
positions, rights, responsibilities are well defined
and classified according to the nature of
assignments

7. IMPORTANCE OF ORGANIZATION
Any effective
organization
1. Makes the
management
simple and
efficient
2. Encourages
specialization
3. Improves
techniques
4. Encourages
constructive
thinking
5. Increase
productivity

8. COMMON TYPES OF ISSUES IN
ORGANIZATIONS
 Low attendance at meetings
 Low participation in meetings
 No, or poor, decision making
 Poor results from products and services
 Poor planning, organizing, leading and administration of
resources
 Poor communication between employees and between
Board members
 Poor performance

9. 3 TYPES OF PROBLEMS
 Normal Problems. These problems are somewhat
unavoidable. They come with healthy growth. The
good news is that they are transitional in nature –
you encounter them, you solve them, you learn
from them, and then you move on.
 Abnormal Problems. I call these “roundabout”
problems. The problem with roundabouts is that if
you don’t know what you’re doing you may find
yourself simply driving around in circles. Abnormal
problems cause unnecessary pain and slow
organizational progress. Normal problems are
solved by good leaders.

10. PATHOLOGICAL PROBLEMS
 These are distinguishable from abnormal problems
by their gravity and chronic nature. If not treated in
time they threaten the organization’s ability to
survive.

11. SEVEN STEPS TO PROBLEM
SOLVING
1) Define and Identify the Problem
2) Analyze the Problem
3) Identifying Possible Solutions
4) Selecting the Best Solutions
5) Evaluating Solutions
6) Develop an Action Plan
7) Implement the Solution

12. PRACTICAL STUDY OF THE ORGANIZATION
National Database &
Registration Authority
(NADRA)

13. INTRODUCTION:
 National Database and Registration Authority
(NADRA) was established as National Database
Organization (NDO), an attached department under
the Ministry of Interior, Government of Pakistan in
1998. On 10 March, 2000, NDO & Directorate
General of Registration (DGR) merged to form
NADRA, an independent corporate body with
requisite autonomy to operate independently and
facilitate good govern The program replaced the
paper based Personal Identity System of Pakistan
that had been in use since 1971.

14. COMPANY BACKGROUND:
 National Database & Registration Authority
(NADRA) has gained international recognition for its
success in providing solutions for identification, e-
governance and secure documents that deliver
multi-pronged goals of mitigating identity theft, safe-
guarding the interests of our clients, and facilitating
the public. In-depth Research and Development
efforts have enabled NADRA to become the
trailblazer in the area of Software Integration, Data
Warehousing, Network Infrastructure Development
and Project Management.

15. VISION:
 NADRA is the most modern organization which will
provide base for the better governance of Pakistan
and will also prove as a model organization for
Public Sector of Pakistan.

16. MISSION:
 Proud to be Pakistani
 Custodian of Pakistani Identity
 Reliability (Restoring National & International
Confidence)
 National Information Infrastructure
 Customer Care
 Corruption Free
 Convenience
 Efficient

17. IDENTIFICATION OF MAIN PROBLEMS
 I have observed a few problems in the Nadra which are
as follows:
 One is that there is lack of awareness among employees
about their job description. People don’t really know what
job is to be performed by them.
 Inability to approach top level management due to high
security and safety reasons which shows lower level of
centralization.
 Some of the tasks are made complex which hurdles the
working of organization.

18. IDENTIFICATION OF MAIN PROBLEMS
 Just like any other govt. organization people mostly
waste their time and work less, which does not
adds value to the organization.
 Like any other govt. organization people don’t take
good care of the working environment.
 A very low class cafeteria for refreshment.
Inadequate working environment, leaking ceilings
etc.
 Do not publish their annual report.

19. PROBLEM AREAS
 General Public
 Lack of Public Awareness
 Initial mindset regarding NADRA
 Customers
 Unsatisfied Customers
 Forms with Objections
 Strategic Issues
 Lack of Compatibility and Coordination between the
old and New Setup
 Setup has to Support itself
 IS & Operation Factors
 Infrastructure
 Gaps in Information Sharing

20. PROBLEM……...
 Other Problems
 Lack of Training
 Documentation
 Culture
 Within NADRA & Outside
 Corruption
 Sincerity with work
 Fake ID Cards
 Privacy
 Ethics

21. TACKLING THE ISSUES
 Moving Ahead Gradually
 Training Sessions
 Workshops
 Customer Relation Management
 Positive Mental Attitude
 Documentation Training
 Motivation Techniques
 Crafting Strategies
 Situation Dependent
 Correction Enforcement Systems
 Customer Care is the focus
 Angry Customers
 Illiterate Customers

22. SWAT ANALYSIS:
Strength:
o Good management
o Advance technology
o Time saving
o Satisfaction to customer
o Corruption free
o Identity of Pakistani people

23. WEAKNESSES:
o Lack of awareness
o Fake id cards
o Disorder between old and new setup
o Unsuitable working environment
o Leakage of information

24. OPPORTUNITIES:
o Access to international level
o Investment of international organization for more
development
o Export of homeland security in international level
o Educated people about usage of services.

25. THREAT
o Security issues
o Shortage of skilled and qualified workers in near
future.
o Increasing cyber crime
o Ongoing recession
o Political instability

26. CONCLUSION:
 Every organization face many problems in their
daily working life and also try to solve them Their
are many issues that face nadra. Like lack of public
awareness, unsatisfied customer and many other
problem are facing nadra. Now nadra is working to
control these types of problems which throw
hurdles in their working.

27. RECOMMENDATIONS:
 There should be a weekly meeting to set short
term goals, and to discuss the discrepancies or
problems.
 Provide safer and adequate environment to the
employees.
 Introducing workshops and training sessions to
employees specific to their work.
 Employees should have reasonable access to the
upper management.
 Un needed extra staff should be laid down and
competitive staff should be kept.
 Scholarships and development for employees.