Week 5 Summary Review Questions 1. Describe the areas in which team members may have different needs. 2. True or False? All teams are comprised by people of equal talent and temperament. 3. What benefits does addressing team member needs have? 4. What issues should b considered when providing individual feedback? 5. True or False? Individual failings should be pointed out in team meetings so that others don't do the same things. 6. True or False? Creating a effective team is one time effort. 7. True or False? Individual performance problems are always the full responsibility of the individual. 8. Describe characteristics most required by a project manager in order to show leadership. 9. A project manager needs to work closely with project team member to determine what ____________ them. 10. Describe how to deal with a wavering customer or sponsor. C o m p T I A P r o j e c t + C e r t i f i c a t i o n Student Manual 2009 Edition Authorized to be used in American Public University. CompTIA Project+ Certification, 2009 Edition President, Axzo Press: Jon Winder Vice President, Product Development: Charles G. Blum Vice President, Operations: Josh Pincus Director of Publishing Systems Development: Dan Quackenbush Writer: J. Furst Developmental Editor: Jim O’Shea Copyeditor: Robert Tillett COPYRIGHT © 2009 Axzo Press. All rights reserved. No part of this work may be reproduced, transcribed, or used in any form or by any meansgraphic, electronic, or mechanical, including photocopying, recording, taping, Web distribution, or information storage and retrieval systemswithout the prior written permission of the publisher. For more information, go to www.axzopress.com. Trademarks ILT Series is a trademark of Axzo Press. Some of the product names and company names used in this book have been used for identification purposes only and may be trademarks or registered trademarks of their respective manufacturers and sellers. Disclaimers We reserve the right to revise this publication and make changes from time to time in its content without notice. The logo of the CompTIA Authorized Quality Curriculum (CAQC) program and the status of this or other training material as “Authorized” under the CompTIA Authorized Quality Curriculum program signifies that, in CompTIA’s opinion, such training material covers the content of CompTIA’s related exam. The contents of this training material were created for the CompTIA Project+ exam, 2009 Edition, covering CompTIA certification objectives that were current as of October2009. ISBN 10: 1-4260-1818-5 ISBN 13: 978-1-4260-1818-3 Printed in the United States of America 1 2 3 4 5 GL 06 05 04 03 Authorized to be used in American Public University. Contents Introduction iii Topic A: About the manual............................................................................... iv Topic B: Setting your expectations............

1. Week 5 Summary Review Questions
1. Describe the areas in which team members may have
different needs.
2. True or False? All teams are comprised by people of equal
talent and temperament.
3. What benefits does addressing team member needs have?
4. What issues should b considered when providing individual
feedback?
5. True or False? Individual failings should be pointed out in
team meetings so that others don't do the same things.
6. True or False? Creating a effective team is one time effort.
7. True or False? Individual performance problems are always
the full responsibility of the individual.
8. Describe characteristics most required by a project manager
in order to show leadership.
9. A project manager needs to work closely with project team
member to determine what ____________ them.
10. Describe how to deal with a wavering customer or sponsor.
C o m p T I A P r o j e c t +

2. C e r t i f i c a t i o n
Student Manual
2009 Edition
Authorized to be used in American Public University.
CompTIA Project+ Certification, 2009 Edition
President, Axzo Press: Jon Winder
Vice President, Product Development: Charles G. Blum
Vice President, Operations: Josh Pincus
Director of Publishing Systems Development: Dan Quackenbush
Writer: J. Furst
Developmental Editor: Jim O’Shea
Copyeditor: Robert Tillett
COPYRIGHT © 2009 Axzo Press. All rights reserved.
No part of this work may be reproduced, transcribed, or used in
or
mechanical, including photocopying, recording, taping, Web
distribution, or information storage and retrieval
For more information, go to www.axzopress.com.

3. Trademarks
ILT Series is a trademark of Axzo Press.
Some of the product names and company names used in this
book have been used for identification purposes only and
may be trademarks or registered trademarks of their respective
manufacturers and sellers.
Disclaimers
We reserve the right to revise this publication and make
changes from time to time in its content without notice.
The logo of the CompTIA Authorized Quality Curriculum
(CAQC) program and the status of this or other training
material as “Authorized” under the CompTIA Authorized
Quality Curriculum program signifies that, in CompTIA’s
opinion, such training material covers the content of
CompTIA’s related exam. The contents of this training material
were created for the CompTIA Project+ exam, 2009 Edition,
covering CompTIA certification objectives that were
current as of October2009.
ISBN 10: 1-4260-1818-5
ISBN 13: 978-1-4260-1818-3
Printed in the United States of America
1 2 3 4 5 GL 06 05 04 03
Authorized to be used in American Public University.

4. Contents
Introduction iii
Topic A: About the
manual............................................................................... iv
Topic B: Setting your
expectations...................................................................vii
Topic C: Reviewing the
course......................................................................... xi
Project management overview 1-1
Topic A: Introduction to project management
................................................. 1-2
Topic B: IT project management
..................................................................... 1-9
Topic C: Different types of organizational
structures..................................... 1-11
Unit summary: Project management overview
............................................... 1-19
Project initiation 2-1
Topic A: Stakeholder requirements
................................................................. 2-2
Topic B: Business case
.................................................................................... 2 -8
Topic C: Requirements analysis
..................................................................... 2-12
Topic D: Key roles and responsibilities
.......................................................... 2-17
Topic E: The project charter
........................................................................... 2-20
Topic F: Stakeholder consensus and approval
............................................... 2-26
Unit summary: Project initiation
..................................................................... 2-31

5. Project planning, estimating and scheduling 3-1
Topic A: Planning phase
.................................................................................. 3 -2
Topic B: Defining scope
.................................................................................. 3-5
Topic C: Creating a work breakdown structure
............................................... 3-8
Topic D: Developing time and cost estimates
................................................ 3-16
Topic E: Creating a budget
............................................................................. 3 -24
Topic F: The project team
.............................................................................. 3 -27
Topic G: The project schedule
........................................................................ 3-33
Unit summary: Project planning, estimating and scheduling
.......................... 3-43
Creating project plans 4-1
Topic A: The communications management plan
........................................... 4-2
Topic B: The procurement management
plan................................................. 4-10
Topic C: The risk management
plan............................................................... 4-20
Topic D: The quality management
plan.......................................................... 4-26
Topic E: The project management
plan.......................................................... 4-31
Unit summary: Creating project
plans............................................................. 4-37
Managing people 5-1
Topic A: Managing the project team
............................................................... 5-2

6. Topic B: Relationship with customer and sponsor
.......................................... 5-8
Unit summary: Managing people
.................................................................... 5-11
Managing cost and evaluating project performance 6-1
Topic A:
Tracking.................................................................................
........... 6-2
Topic B: Performance reporting
..................................................................... 6-12
Unit summary: Managing cost and evaluating project
performance............... 6-23
Authorized to be used in American Public University.
ii CompTIA Project+ Certification, 2009 Edition
Managing change and quality 7-1
Topic A: Managing change
............................................................................. 7 -2
Topic B: Managing
quality............................................................................. 7-11
Unit summary: Managing change and quality
................................................ 7-18
Project closure 8-1
Topic A: Closing a project
.............................................................................. 8 -2
Unit summary: Project
closure........................................................................ 8 -10
Certification exam objectives map A-1

7. Topic A: Comprehensive exam objectives
...................................................... A-2
Case Studies B-1
Topic A: Billing System Conversion Project
.................................................. B-2
Topic B: ABC Financials Product Database
................................................... B-4
Topic C: Case study tables
.............................................................................. B-7
Course summary S-1
Topic A: Course
summary...............................................................................
S-2
Topic B: Continued learning after class
.......................................................... S-4
Glossary G-1
Index I-1
Authorized to be used in American Public University.
iii
Introduction
After reading this introduction, you will know
how to:

8. A Use ILT Series manuals in general.
B Use prerequisites, a target student
description, course objectives, and a skills
inventory to properly set your expectations
for the course.
C Re-key this course after class.
Authorized to be used in American Public University.
iv CompTIA Project+ Certification, 2009 Edition
Topic A: About the manual
ILT Series philosophy
Our manuals facilitate your learning by providing structured
interaction with the
software itself. While we provide text to explain difficult
concepts, the hands-on
activities are the focus of our courses. By paying close attention
as your instructor leads
you through these activities, you will learn the skills and
concepts effectively.
We believe strongly in the instructor-led class. During class,
focus on your instructor.
Our manuals are designed and written to facilitate your
interaction with your instructor,
and not to call attention to manuals themselves.
We believe in the basic approach of setting expectations,
delivering instruction, and

9. providing summary and review afterwards. For this reason,
lessons begin with
objectives and end with summaries. We also provide overall
course objectives and a
course summary to provide both an introduction to and closure
on the entire course.
Manual components
The manuals contain these major components:
Each element is described below.
Table of contents
The table of contents acts as a learning roadmap.
Introduction
The introduction contains information about our training
philosophy and our manual
components, features, and conventions. It contains target
student, prerequisite,
objective, and setup information for the specific course.
Units
Units are the largest structural component of the course content.
A unit begins with a

10. title page that lists objectives for each major subdivision, or
topic, within the unit.
Within each topic, conceptual and explanatory information
alternates with hands-on
activities. Units conclude with a summary comprising one
paragraph for each topic, and
an independent practice activity that gives you an opportunity to
practice the skills
you’ve learned.
The conceptual information takes the form of text paragraphs,
exhibits, lists, and tables.
The activities are structured in two columns, one telling you
what to do, the other
providing explanations, descriptions, and graphics.
Authorized to be used in American Public University.
Introduction v
Appendices
An appendix is similar to a unit in that it contains objectives
and conceptual
explanations. However, an appendix does not include hands-on
activities, a summary, or
an independent practice activity.
Course summary
This section provides a text summary of the entire course. It is
useful for providing
closure at the end of the course. The course summary also

11. indicates the next course in
this series, if there is one, and lists additional resources you
might find useful as you
continue to learn about the software.
Glossary
The glossary provides definitions for all of the key terms used
in this course.
Index
The index at the end of this manual makes it easy for you to
find information about a
particular software component, feature, or concept.
Manual conventions
We’ve tried to keep the number of elements and the types of
formatting to a minimum
in the manuals. This aids in clarity and makes the manuals more
classically elegant
looking. But there are some conventions and icons you should
know about.
Item Description
Italic text In conceptual text, indicates a new term or feature.
Bold text In unit summaries, indicates a key term or concept. In
an independent practice activity, indicates an explicit
item that you select, choose, or type.
Code font Indicates code or syntax.
Longer strings of ►

12. code will look ►
like this.
In the hands-on activities, any code that’s too long to fit
on a single line is divided into segments by one or more
continuation characters (►). This code should be
entered as a continuous string of text.
Select bold item In the left column of hands-on activities, bold
sans-serif
text indicates an explicit item that you select, choose,
or type.
Keycaps like e Indicate a key on the keyboard you must press.
Authorized to be used in American Public University.
vi CompTIA Project+ Certification, 2009 Edition
Hands-on activities
The hands-on activities are the most important parts of our
manuals. They are divided
into two primary columns. The “Here’s how” column gives
short instructions to you
about what to do. The “Here’s why” column provides
explanations, graphics, and
clarifications. Here’s a sample:
Do it! A-1: Creating a commission formula
Here’s how Here’s why
1 Open Sales This is an oversimplified sales compensation

13. worksheet. It shows sales totals, commissions,
and incentives for five sales reps.
2 Observe the contents of cell F4
The commission rate formulas use the name
“C_Rate” instead of a value for the commission
rate.
For these activities, we have provided a collection of data files
designed to help you
learn each skill in a real-world business context. As you work
through the activities, you
will modify and update these files. Of course, you might make a
mistake and therefore
want to re-key the activity starting from scratch. To make it
easy to start over, you will
rename each data file at the end of the first activity in which the
file is modified. Our
convention for renaming files is to add the word “My” to the
beginning of the file name.
In the above activity, for example, a file called “Sales” is being
used for the first time.
At the end of this activity, you would save the file as “My
sales,” thus leaving the
“Sales” file unchanged. If you make a mistake, you can start
over using the original
“Sales” file.
In some activities, however, it might not be practical to rename
the data file. If you want
to retry one of these activities, ask your instructor for a fresh
copy of the original data
file.

14. Authorized to be used in American Public University.
Introduction vii
Topic B: Setting your expectations
Properly setting your expectations is essential to your success.
This topic will help you
do that by providing:
description of the target student
Course prerequisites
The only prerequisite for this course is a basic understanding of
project management.
Target student
You’ll get most out of this course if your goal is to manage
projects efficiently and
effectively.
CompTIA certification
This course will prepare you to pass the CompTIA Project+
certification exam (2009
Objectives). CompTIA is a non-profit information technology
(IT) trade association.
CompTIA’s certifications are designed by subject matter experts
from across the IT
industry. Each CompTIA certification is vendor-neutral, covers
multiple technologies,

15. and requires demonstration of skills and knowledge widely
sought after by the IT
industry.
In order to become CompTIA certified, you must:
1 Select a certification exam provider. For more information,
you can visit
http://www.comptia.org/certifications/testprep.aspx.
2 Find sample exam questions and test-taking tips at
http://www.comptia.org/certifications/testprep.aspx.
3 Register for and schedule a time to take the CompTIA
certification exam at a
convenient location.
4 Read and sign the Candidate Agreement, which will be
presented at the time of
the exam. The text of the Candidate Agreement can be found at
http://www.comptia.org/certifications/testprep/policies/agreeme
nt.aspx.
5 Take and pass the CompTIA certification exam(s).
For additional information about CompTIA’s certifications,
such as their industry
acceptance, benefits, or program news, you should visit
http://www.comptia.org/certifications.aspx.
To contact CompTIA with any questions or comments, please
call (630) 678-8300 or
e-mail [email protected]
There are no prerequisites in order to take the CompTIA
Project+ certification exam.
The exam asks you to answer 130 questions in 120 minutes.

16. Once you pass the exam,
there are no continuing education or renewal requirements.
Authorized to be used in American Public University.
viii CompTIA Project+ Certification, 2009 Edition
Course objectives
These overall course objectives will give you an idea about
what to expect from the
course. It is also possible that they will help you see that this
course is not the right one
for you. If you think you either lack the prerequisite knowledge
or already know most of
the subject matter to be covered, you should let your instructor
know that you think you
are misplaced in the class.
Note: In addition to the general objectives listed below, specific
CompTIA Project+
exam objectives are listed at the beginning of each topic. For a
complete mapping of
exam objectives to course content, see Appendix A.
After completing this course, you will know how to:
roject management concepts, project
management tools,
and basic project management skills.
requirements, and roles
and responsibilities; create a project charter; and identify

17. strategies for building
consensus among management and other project stakeholders.
create a work
breakdown structure (WBS); develop time and cost estimates;
build a project
team; and create a project schedule.
management plan, a
risk management plan, quality management plan and put it all
together in a
project management plan.
tify project tracking activities; and
evaluate and measure
the performance of a project.
Authorized to be used in American Public University.
Introduction ix
Skills inventory
Use the following form to gauge your skill level entering the
class. For each skill listed,
rate your familiarity from 1 to 5, with five being the most
familiar. This is not a test.

18. Rather, it is intended to provide you with an idea of where
you’re starting from at the
beginning of class. If you’re wholly unfamiliar with all the
skills, you might not be
ready for the class. If you think you already understand all of
the skills, you might need
to move on to the next course in the series. In either case, you
should let your instructor
know as soon as possible.
Skill 1 2 3 4 5
Understanding project and project management concepts
Using project management tools
Using project management skills
Identifying stakeholders needs and expectations
Identifying business requirements
Identifying roles and responsibilities of stakeholders
Creating a project charter
Building consensus and gaining approval
Discussing the planning process
Defining the scope of a project
Creating a work breakdown structure (WBS)
Developing time and cost estimates

19. Building a project team
Creating a project schedule
Creating a communications management plan
Creating a human resource management plan
Creating a procurement management plan
Creating a risk management plan
Creating a quality management plan
Creating a comprehensive project plan
Managing the project team
Authorized to be used in American Public University.
x CompTIA Project+ Certification, 2009 Edition
Skill 1 2 3 4 5
Managing client relationships
Creating budgets
Identifying project tracking activities
Evaluating project performance

20. Managing change
Managing quality
Closing a project
Authorized to be used in American Public University.
Introduction xi
Topic C: Reviewing the course
If you have the proper hardware and software, you can re-key
this course after class.
This section explains what you’ll need in order to do so, and
how to do it.
Downloading the
Solution
s files
There are no special setup instructions for reviewing this
course. If necessary, you can
download the