This document discusses how operations excellence can lead to leadership excellence. It identifies common issues in customer issues, internal quality, throughput, cost, productivity, safety and the environment, and machine breakdowns. It explains how quality management, flow management, total productivity management, daily work management, business process reengineering, Six Sigma, Lean, and Green relate to operations excellence. The document provides steps to achieve leadership excellence through operations excellence, which includes identifying pain areas, prioritizing issues, developing an improvement program, using appropriate tools, structuring implementation, and sustaining improvements through daily work management.

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Operations Excellence for
Leadership Excellence
Presenter: Vishal Kulkarni
Founding Partner & Director

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2
Responsibility of Functions of Management

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Common Issues
C
U
S
T
O
M
E
R
I
S
S
U
E
S
Customer Related
Delivery Related
Quality & Service
Related
Internal
Quality Related
Throughput
Cost Margin
Productivity
Related
Safety &
Environment
Machine Related
Communication

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Relation with OE
 Quality ManagementQuality
 Flow Management
Productivity
/Throughput
 Total Productivity ManagementEquipment
 Daily Work Management
 Business Process Reengineering
Communication
 Six S
 Lean & Green
Safety &
Environment

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How to Achieve LE through OE?
Identify Pain
Areas
Identify Impact
Prioritize the
Issues
Develop
Improvement
Programme
Use
Appropriate
Tools
Structure
Implementation
Sustain Through
DWM

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+919970179966I vishalk@faberinfinite.com I www.faberinfinite.com