2. • It’s one of the most dificult tasks in business
management, since it is likely to generate
different emotions:sadness and anxiety.
3. • 1)Be Direct
• 2)Be Honest
• 3) Think before you speak(speech)
• 4) Talk at time not the same day. Ex: When
the week start(monday)not on Friday at last
time.
• 5) Be respectful
• 6) Give reasons of decision