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Mobients cover page
e x p e r
i e n c e
e x p e r i e n c e         i s         e v e r y t h i n g




                      S u m m e r   2 0 1 0
at Mobients
Mobients vision




                  we aiM to
                  iMprove
                  people’s everyday experiences at the
                  intersection of the physical and
                  digital worlds
Yvonne -> crAZy eyes              Matt -> rAinMAKer                rUbY -> hOOKeD On phOnics       sHawn -> trOn - enD OF Line




                                                                                                                     we are




                                                                                                   we are Mobients
                                                                                                                     Mobients
                                                                                                                     a. We’re helping companies improve customer loyalty,
                                                                                                                     increase revenue and reach new audiences by providing
                                                                                                                     consulting services focused on mobile and convergent
                                                                                                                     channels.
sMitHa -> the reAList             JereMY -> OUt On BAiL            JUanaMi -> WU tAng KiLLer Bee
                                                                                                                     b. A diverse group of talented individuals with a passion
                                                                                                                     for impactful mobile experiences

                                                                                                                     c. We pride ourselves on experience, both user and pro-
                                                                                                                     fessional. every Mobient has a minimum of 2 years mobile
                                                                                                                     experience.

                                                                                                                     D. remember what mobile was before the iphone? We
                                                                                                                     do. Mobients has been in business designing mobile expe-
                                                                                                                     riences since the days of the Motorola rAZr.




YonatHan -> yOnny g. (geBreeZy)   JULie -> Dextress (the KiLLer)   Dana -> the nAvigAtOr
tHe consUMer




          e x p e r
          i e n c e
through the convergence between mobile, internet &   Our approach to design focuses on getting and keeping your
physical experiences, we help brands reach their     user’s attention in ways that help strengthen your brand and
consumers wherever they are.                         increase your revenue.
wHo
                              a.    our native applications have been




        wHo Do we work witH
                                    deployed to over 200 devices and 5+
                                    carriers. the applications encompass
                                    these areas: :

                              1.    Mobile Banking
                              2.    Mobile Wallet
                              3.    Mobile retailer




Do we
                              4.    Mobile commerce
                              5.    Mobile entertainment
                              6.    Mobile gift cards
                              7.    Mobile education
                              8.    Mobile LBs Applications


                              b.    Here is a sample list... of our premier
                                    clients and partners:




work
                              1.    riM
                              2.    Android
                              3.    htc
                              4.    Motorola
                              5.    verizon
                              6.    sprint
                              7.    nokia
                              8.    home Depot




witH?
                              9.    Motion
                              10.   Apple
                              11.   At&t
                              12.   Firethorn
                              13.   Qualcomm
User researcH
                           we
                           researcH,
                           observe

u s e r
                           anD
                           report
                           on the features


research
                           that users would
                           be most likely to
                           use in the context
                           of their lifestyle
                           and needs.
we’re constantly monitoring
  Design strategY



                    the device landscape and keep-
                    ing up with launches of new
                    high profile devices. we can
                    help your company make the
                    most informed decisions about
                    what devices to target.

sMartpHone LanDscape
56%                                                  17%   11%   8%   4%         2% 2%




                                                                      ( As OF JULy 2010 )




  AppLe Os

  riM Os

  AnDrOiD

  Other

  WinDOWs MOBiLe Os

  DAnger

  WeBOs
opportUnitY




                 opportUnitY areas
                                     areas
                                     Our researchers and
                                     strategists analyze user
                                     behaviors and identify
                                     opportunities for integrating
                                     your app into their lifestyle.




User scenarios




                                                            actUaL DeLiverabLe
User researcH
researcH




           reseArch phAse
           in-context research with users allows us to
           help our clients develop opportunity models
           and identify features that will connect with
           their users through familiar metaphors.
                                                                                                                                       freqUentLY UseD

                                                 - security
                                                                                                            cash                                         work id / keycard
            peace of MinD                        - control
                                                 - memory augmentation                                         transit card                                      credit / debit cards


                                                 - ubiquitous information
            eMpowerMent                          - freedom to go where i want,                                                                                       drivers license
                                                   when i want
                                                                                                    not                                                                                  HigHLY
                                                                                                 personaL                                                                               personaL

                                                 - effort optimization
            efficiencY                           - multi-tasking
                                                 - utilizing in-between time                                            membership cards

                                                                                                            discount cards
                                                 -   organization
                                                 -   keeping focused
            siMpLification                       -   reducing steps and hurdles                                   gift cards                                        insurance cards
                                                 -   reducing my cognitive load
                                                                                                                                           rareLY UseD




                                                                                         $                                                                        $
                                                                                                                       wHat i Have                        wHat i want
           how i keep track of   the place (or            the process i go        the act of
           what is going in &    places) i create to      through to acquire      transferring
           out of my accounts    house the things i       the things i want       value
                                 need access to
           Being able to see
           what is happening
           so i can act


           actUaL DeLiverabLe
User testing
we involve
user feedback
to ensure the product is both
both useful and intuitive.
MobiLe prototYpes


at Mobients,
we have developed an AgiLe process for Ux & creative
to facilitate time to market. prototypes help us test con-
cepts early in the lifecycle to get critical user feedback
while change is less costly.
UsabiLitY




User testing
               testing
               through in-lab and in-context
               usability studies, we identify
               those areas of your product or
               concept that hinder the users
               ability to complete a task.

               Our researchers work closely
               with our partner labs to set up,
               write task steps, and conduct
               usability studies with your end
               users.


               Out of Usability testing, we
               provide a report with key
               findings, opportunity areas for
               improvement, as well as a
               detailed log of issues with
               severity and recommendations.
strategic
planning
strategic pLanning



scaLabLe Design
We help your business extend its reach to the devices your consumers are
using. We do this by designing best-in-class experiences for a wide range of
devices and platforms.

For the last 3 years we have developed an approach to native application
design that produces “best in class” designs at continuallly decreasing costs.
By focusing on device types, Mobients helps you support a large number of
devices with a single experience design.




                               featUre
                              task fLow                                                          bLackberrY
                                                                                                     8+
                              keY screen
                                 tYpe

                               LaYoUt                                                  anDroiD                 winMo 7
                               MoDULes                                                   24+                     2+




                              eLeMents
                              anD inpUt
                               wiDgets                                                             baseLine
                                                                                   fLip &        ipHone wfs,
                                                                                                                    Messaging
                                                                                 canDYbar         reqs, fUnc           30+
                                                                                    100+
strategic pLanning



    HigH-LeveL pLanning
     Mobients has a 100% success ratio on over 40+ projects of being on-
     time and on-budget. Our blending of waterfall and agile approaches
     ensure we deliver what our clients want when they want it.


raMp Up            iteration 0                           iteration 1                             iteration 2                              iteration 2

    kickoff                                 architecture release                    prototype                           beta                             Live


                                                 feedback                               feedback                            feedback

    pLanning anD oversigHt
              High Level         weekly                      weekly            weekly                      weekly       weekly                    weekly
              plan               status                      status            status                      status       status                    status

    MetHoDoLogY
                                             1st Draft                             2nd Draft
                                             Methodology                           Methodology

    best practices anD User tasks
                                             core Heuristics and sur-              35%                                  70%                             100%
                                             vey of feature areas                  complete                             complete                        complete


    tooL Design anD iMpLeMentation
                                             storylist                             primary Use cases                    secondary Use cases             tested complete
                                                                                                                                                        tool
                                                                                        piLot                                  beta                            proD
1                            2                           3                 4                           5            6                         7
strategic pLanning


pLatforM ManageMent
Mobients has created sophisticated tools to solve many of mobile’s
challenges. Our teams have worked on applications with more than
160 screens across a range of devices.




saMpLe DeLiverabLe
at Mobients,                        User interactions




                                  User experience
we UnDerstanD
MobiLe Devices
        and we know how to                            tap         DoUbLe      tap &
           design for them...                                      tap        HoLD




    Our user experience teams
         define requirements +
                                                      pincH        spreaD
    information architecture +                      (zooM in)    (zooM oUt)


 interaction design + business
  logic for mobile applications
      ranging across hundreds
                    of devices.
                                                      sLiDe         fLick
                                                                   finger




                                                     Drag
                                                     iteM
context view a                                    context view b            context view c




context Map
                                                                                             actUaL DeLiverabLe




inforMation arcHitectUre
Our designers model the overall hierarchy of your mobile application.
Our context Maps provide a holistic view of the application to help drive
simplicity and consistency.
iphone
inforMation arcHitectUre




                           wirefraMe
                           fLow
                           Working with key
                           stakeholders, we align on the
                           screen flows of the application.

                           At this point, the application
                           comes to “life” and we see how
                           the user will complete tasks.




                                                              actUaL DeLiverabLe
inforMation arcHitectUre




                           Device
                           interaction
                           gUiDe
                           Our approach to design revolves around
                           user experience guidelines that provide
                           best in class experiences for device plat-
                           forms.




                                                                        actUaL DeLiverabLe
creative
c r e a
t i v e
visUaL




                     creative
                                Design
                                Our talented creative
                                designers are able to
                                create compelling branded
                                experiences that are
                                simple and engaging.

                                Our creative processes have
                                enabled us to manage assets
                                and quickly scale designs
                                across a wide range of screen
                                sizes and resolutions.




actUaL DeLiverabLe
stYLe
creative




           gUiDe
           in addition to creating
           compelling user interfaces,
           our designers create
           detailed specs for
           development teams.

           For every platform we design
           for, we deliver a style guide
           typically containing screen
           comps, typography,
           iconography, colors
           and branding.




                                           actUaL DeLiverabLe
Mobients aiMs




creative
           to iMprove
           people’s everyday experiences through mobile.
           Our passion is true to our work.

           After working with Mobients, you will have
           connected with your customers in new and
           delightful ways.
MobiLe is




points of Differentiation
                            oUr Life!
                            Deep experience:
                            Our multi-disciplinary teams come from
                            diverse fields of study and industry ex-
                            perience. Our mobile expertise crosses
                            a broad range of industry verticals &
                            domains.

                            Laser focus:
                            the only major player in mobile to fo-
                            cus exclusively on user experience and
                            design strategy.

                            guaranteed:
                            We guarantee our services will increase
                            both adoption and usage of your prod-
                            ucts and services.

                            innovation:
                            Mobients has patents pending in
                            augmented reality. We also pioneered
                            mobile banking which is now a staple in
                            the mobile space.

                            proven track record:
                            Our clients are industry leaders,
                            ranging from carriers to the innovators
                            that are defining the mobile revolution.

                            smart processes:
                            We strike an optimal balance between
                            structured systems and organic, cre-
                            ative thinking.
to find out



contact Us
             more about
             engaging
             Mobients for
             your latest
             mobile
             challenge,
             contact us at...
             AtLAntA OFFice
             1425 eLLsWOrth inDUstriAL Dr.
             AtLAntA, gA | 30318
             ph: 404.478.6540 | FAx: 404.549.3399
             experience@MOBients.cOM

             WWW.MOBients.cOM
gooDbYe
tHanks!

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Mobients Intro Deck

  • 1. Mobients cover page e x p e r i e n c e e x p e r i e n c e i s e v e r y t h i n g S u m m e r 2 0 1 0
  • 2. at Mobients Mobients vision we aiM to iMprove people’s everyday experiences at the intersection of the physical and digital worlds
  • 3. Yvonne -> crAZy eyes Matt -> rAinMAKer rUbY -> hOOKeD On phOnics sHawn -> trOn - enD OF Line we are we are Mobients Mobients a. We’re helping companies improve customer loyalty, increase revenue and reach new audiences by providing consulting services focused on mobile and convergent channels. sMitHa -> the reAList JereMY -> OUt On BAiL JUanaMi -> WU tAng KiLLer Bee b. A diverse group of talented individuals with a passion for impactful mobile experiences c. We pride ourselves on experience, both user and pro- fessional. every Mobient has a minimum of 2 years mobile experience. D. remember what mobile was before the iphone? We do. Mobients has been in business designing mobile expe- riences since the days of the Motorola rAZr. YonatHan -> yOnny g. (geBreeZy) JULie -> Dextress (the KiLLer) Dana -> the nAvigAtOr
  • 4. tHe consUMer e x p e r i e n c e through the convergence between mobile, internet & Our approach to design focuses on getting and keeping your physical experiences, we help brands reach their user’s attention in ways that help strengthen your brand and consumers wherever they are. increase your revenue.
  • 5. wHo a. our native applications have been wHo Do we work witH deployed to over 200 devices and 5+ carriers. the applications encompass these areas: : 1. Mobile Banking 2. Mobile Wallet 3. Mobile retailer Do we 4. Mobile commerce 5. Mobile entertainment 6. Mobile gift cards 7. Mobile education 8. Mobile LBs Applications b. Here is a sample list... of our premier clients and partners: work 1. riM 2. Android 3. htc 4. Motorola 5. verizon 6. sprint 7. nokia 8. home Depot witH? 9. Motion 10. Apple 11. At&t 12. Firethorn 13. Qualcomm
  • 6. User researcH we researcH, observe u s e r anD report on the features research that users would be most likely to use in the context of their lifestyle and needs.
  • 7. we’re constantly monitoring Design strategY the device landscape and keep- ing up with launches of new high profile devices. we can help your company make the most informed decisions about what devices to target. sMartpHone LanDscape 56% 17% 11% 8% 4% 2% 2% ( As OF JULy 2010 ) AppLe Os riM Os AnDrOiD Other WinDOWs MOBiLe Os DAnger WeBOs
  • 8. opportUnitY opportUnitY areas areas Our researchers and strategists analyze user behaviors and identify opportunities for integrating your app into their lifestyle. User scenarios actUaL DeLiverabLe
  • 9. User researcH researcH reseArch phAse in-context research with users allows us to help our clients develop opportunity models and identify features that will connect with their users through familiar metaphors. freqUentLY UseD - security cash work id / keycard peace of MinD - control - memory augmentation transit card credit / debit cards - ubiquitous information eMpowerMent - freedom to go where i want, drivers license when i want not HigHLY personaL personaL - effort optimization efficiencY - multi-tasking - utilizing in-between time membership cards discount cards - organization - keeping focused siMpLification - reducing steps and hurdles gift cards insurance cards - reducing my cognitive load rareLY UseD $ $ wHat i Have wHat i want how i keep track of the place (or the process i go the act of what is going in & places) i create to through to acquire transferring out of my accounts house the things i the things i want value need access to Being able to see what is happening so i can act actUaL DeLiverabLe
  • 10. User testing we involve user feedback to ensure the product is both both useful and intuitive.
  • 11. MobiLe prototYpes at Mobients, we have developed an AgiLe process for Ux & creative to facilitate time to market. prototypes help us test con- cepts early in the lifecycle to get critical user feedback while change is less costly.
  • 12. UsabiLitY User testing testing through in-lab and in-context usability studies, we identify those areas of your product or concept that hinder the users ability to complete a task. Our researchers work closely with our partner labs to set up, write task steps, and conduct usability studies with your end users. Out of Usability testing, we provide a report with key findings, opportunity areas for improvement, as well as a detailed log of issues with severity and recommendations.
  • 14. strategic pLanning scaLabLe Design We help your business extend its reach to the devices your consumers are using. We do this by designing best-in-class experiences for a wide range of devices and platforms. For the last 3 years we have developed an approach to native application design that produces “best in class” designs at continuallly decreasing costs. By focusing on device types, Mobients helps you support a large number of devices with a single experience design. featUre task fLow bLackberrY 8+ keY screen tYpe LaYoUt anDroiD winMo 7 MoDULes 24+ 2+ eLeMents anD inpUt wiDgets baseLine fLip & ipHone wfs, Messaging canDYbar reqs, fUnc 30+ 100+
  • 15. strategic pLanning HigH-LeveL pLanning Mobients has a 100% success ratio on over 40+ projects of being on- time and on-budget. Our blending of waterfall and agile approaches ensure we deliver what our clients want when they want it. raMp Up iteration 0 iteration 1 iteration 2 iteration 2 kickoff architecture release prototype beta Live feedback feedback feedback pLanning anD oversigHt High Level weekly weekly weekly weekly weekly weekly plan status status status status status status MetHoDoLogY 1st Draft 2nd Draft Methodology Methodology best practices anD User tasks core Heuristics and sur- 35% 70% 100% vey of feature areas complete complete complete tooL Design anD iMpLeMentation storylist primary Use cases secondary Use cases tested complete tool piLot beta proD 1 2 3 4 5 6 7
  • 16. strategic pLanning pLatforM ManageMent Mobients has created sophisticated tools to solve many of mobile’s challenges. Our teams have worked on applications with more than 160 screens across a range of devices. saMpLe DeLiverabLe
  • 17. at Mobients, User interactions User experience we UnDerstanD MobiLe Devices and we know how to tap DoUbLe tap & design for them... tap HoLD Our user experience teams define requirements + pincH spreaD information architecture + (zooM in) (zooM oUt) interaction design + business logic for mobile applications ranging across hundreds of devices. sLiDe fLick finger Drag iteM
  • 18. context view a context view b context view c context Map actUaL DeLiverabLe inforMation arcHitectUre Our designers model the overall hierarchy of your mobile application. Our context Maps provide a holistic view of the application to help drive simplicity and consistency.
  • 19. iphone inforMation arcHitectUre wirefraMe fLow Working with key stakeholders, we align on the screen flows of the application. At this point, the application comes to “life” and we see how the user will complete tasks. actUaL DeLiverabLe
  • 20. inforMation arcHitectUre Device interaction gUiDe Our approach to design revolves around user experience guidelines that provide best in class experiences for device plat- forms. actUaL DeLiverabLe
  • 21. creative c r e a t i v e
  • 22. visUaL creative Design Our talented creative designers are able to create compelling branded experiences that are simple and engaging. Our creative processes have enabled us to manage assets and quickly scale designs across a wide range of screen sizes and resolutions. actUaL DeLiverabLe
  • 23. stYLe creative gUiDe in addition to creating compelling user interfaces, our designers create detailed specs for development teams. For every platform we design for, we deliver a style guide typically containing screen comps, typography, iconography, colors and branding. actUaL DeLiverabLe
  • 24. Mobients aiMs creative to iMprove people’s everyday experiences through mobile. Our passion is true to our work. After working with Mobients, you will have connected with your customers in new and delightful ways.
  • 25. MobiLe is points of Differentiation oUr Life! Deep experience: Our multi-disciplinary teams come from diverse fields of study and industry ex- perience. Our mobile expertise crosses a broad range of industry verticals & domains. Laser focus: the only major player in mobile to fo- cus exclusively on user experience and design strategy. guaranteed: We guarantee our services will increase both adoption and usage of your prod- ucts and services. innovation: Mobients has patents pending in augmented reality. We also pioneered mobile banking which is now a staple in the mobile space. proven track record: Our clients are industry leaders, ranging from carriers to the innovators that are defining the mobile revolution. smart processes: We strike an optimal balance between structured systems and organic, cre- ative thinking.
  • 26. to find out contact Us more about engaging Mobients for your latest mobile challenge, contact us at... AtLAntA OFFice 1425 eLLsWOrth inDUstriAL Dr. AtLAntA, gA | 30318 ph: 404.478.6540 | FAx: 404.549.3399 experience@MOBients.cOM WWW.MOBients.cOM