This presentation covers:
* very simple explanations of what 'cloud computing' is.
* some specific examples and uses.
* its advantages and disadvantages.
* questions for you to ask when considering it.
* results of a survey of businesses on the 'cloud'.
4. Firstly, it‟s a „buzz‟ word;
really, nothing new.
Cloud computing:
“Using the Internet more
widely to run applications
and manage data that‟s
stored offsite.”
Normally, do all this through a
web browser.
Can also do all this with
mobile devices via apps or a
browser.
4
(1) What is ‘Cloud’ Computing?
5. You pay as you go, usually a monthly
subscription.
Sometimes called „utility‟ computing, like using
utilities, electricity, phone, etc.
Three levels:
Infrastructure as a Service (IaaS): provides storage
facilities for documents, files and data in general.
Software as a Service (SaaS): applications through a
browser; no programs installed on your PC/laptop.
Platform as a Service (PaaS): basically, the operating
system in the cloud; can be used by any device,
PC/laptop, tablet, smartphone, etc.
5
(1) What is ‘Cloud’ Computing?
6. There are four (4) primary cloud modals
available based on business size, type, etc:
Private cloud: Operated solely for a single
organisation; hosted internally or externally.
Community cloud: Shared among a number of
connected organizations; supports a specific
community having similar requirements.
Public cloud: Owned and operated by third
party; available on a commercial basis by cloud
service provider.
Hybrid cloud: Combination of two (2) or more of
the above cloud modals.
6
(1) What is ‘Cloud’ Computing?
7. 7
Data Docs Email Apps Periphals Data Docs Email Apps Periphals
Data Docs Email Apps Periphals
(1) What is ‘Cloud’ Computing?
8.
Data Docs Email Apps Periphals
Data Docs Email Apps Periphals
(1) What is ‘Cloud’ Computing?
12. Manage online info &
Social media:
Full enterprise /
business management:
Manage sales,
marketing, etc:
Manage accounts:
Create & share
documents:
Store files:
Manage Email & Banking:
• Integrate systems
• Minimise „doubling up‟ of data
• Salesforce, Microsoft CRM
• Maximiser, Xero „add-ons‟
• Xero, MYOB, Freshbooks
• QuickBooks, Netsuite
• Google Docs, Office 365, TeamLab
• Slideshare, Picasa, Flickr
• Dropbox, Google Drive
• Microsoft SkyDrive, FileShare
• Your web site
• Facebook, Twitter, LinkedIn
• Gmail, Hotmail, Yahoo, iCloud
• Banks „live‟ feed to accounts apps
12
(2) Specific Examples & Uses
13. 1. Create/share
draft documents
in iPad…
2. Complete/share
documents in
PC/laptop.
(one log-in)
Docs
Share
Google Docs
files with
others
Drive
Store other
files
(PDF, Word, Excel,
pics, etc)
Sync all files
on the move
13
(2) Specific Examples & Uses
15. Service Approx Cost
Cloud Storage/Documents
Dropbox Basic: Free
Google Drive Basic: Free
Google Drive Business (Apps): $5 per user per month
Microsoft SkyDrive: Free
Office 365 Small Business: $8 per user per month
Cloud Accounting
MYOB AccountRight Live: $39 per month
Xero Business Accounting: $49 per company-file per month
QuickBooks Online: $25 per month for 3 users
Cloud CRM
Microsoft CRM: $44 per user per month
Salesforce: $180 per user per month
15
(2) Specific Examples & Uses
16. Service Main URL
Cloud Storage/Documents
Dropbox: www.dropbox.com
Google Drive Basic: drive.google.com
Microsoft SkyDrive: www.skydrive.com
Office 365 Small Business: www.office365.com
Cloud Accounting
MYOB AccountRight Live: www.myob.com
Xero Business Accounting: www.xero.com
QuickBooks Online: quickbooks.intuit.com
Cloud CRM
Microsoft CRM: www.microsoft.com/crm
Salesforce: www.salesforce.com
16
(2) Specific Examples & Uses
18. Lower ownership cost; hardware and software.
Easier scalability; more advanced features can
be added.
Less infrastructure; less need to update hardware.
Mobility; easy access from almost any device.
Better use of personnel; better redirect and focus
on more important tasks.
Easier management and sharing of data and
information.
There’s some familiarity; we‟ve all been doing
some cloud computing anyway.
Better integration of systems; less „doubling up‟ of
data management.
18
(3) Advantages & Disadvantages
19. Unreliable Internet; good speeds and constant
connection required.
Unreliable security & confidentiality; might be
accessed by unauthorised personnel.
Unpredicted/hidden costs; not fully revealed by
provider.
Lack of risk and guarantee; service might not be
maintained or might „go down‟.
Lack of backups; might not be easily available.
Difficult to migrate old systems; might be
prohibitive.
Extensive training; might be required.
Barriers; No ownership, personnel resist change.
19
(3) Advantages & Disadvantages
21. 1. Is it relevant for your business? Mobile workforce?
2. Can old data be transferred easily to cloud system?
3. Is speed and reliability of your internet suitable?
4. Will you require training?
5. What are your long-term plans?
6. Can you easily port data if not happy with service?
7. Can you do a „trial‟?
8. What is your return-on-investment?
9. Can COULD turn into CLOUD ???
10. It will require a paradigm shift !!!!
11. Many more…
21
(4) Questions to Consider
23. The „cloud‟ won‟t go away.
Might be „forced‟ into it, indirecly at least.
It‟s not for all businesses/organisations.
Weigh up „pros‟ and „cons‟.
Please, please, please: Determine your
business goals/outcomes first, then work
out best vehicle; not the other way around.
Ask reputable providers; talk to others
already using it.
23
(5) Finally
26. 26
Results of Survey
0% 5% 10% 15% 20% 25% 30% 35% 40%
1. Application hosting
2. Data storage
3. Email and messaging
4. CRM
5. Business specific
6. Finance and ERP
7. Desktop/Office software
What Are You Using Cloud Computing For?
27. 27
Results of Survey
0% 10% 20% 30% 40% 50% 60% 70% 80%
1. More flexibility
2. Cost savings
3. Better scalability
4. Complexity reduction
5. Core business focus
6. Collaboration
7. Better functionality
8. Improved security
What are the Benefits?
28. 28
Results of Survey
0% 10% 20% 30% 40% 50% 60% 70% 80%
1. Security issues
2. Legal issues
3. Compliance issues
4. Privacy issues
5. Integration issues
6. Insecure availability
7. Vendor lock-in
8. Insuff financial benefits
9. lack of performance
10. Lack of functionalities
11. Immature technology
What Concerns Do You Have?
I’m giving a very non-technical, end-user overview of ‘cloud’ computing with some specific examples, and advantages/disadvantages and things to consider.
It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
1. Relatively lower cost of ownership- cloud ‘subscription’ comes off bottom line, less asset purchase.- no purchasing of multiple licences of software.- pay as you go, usually per user- dedicated server no longer required 2. Easier scalability- most services can be scaled up in terms of software features and storage- scales up if more personnel join business/organisation 3. Infrastructure – less need to update hardware- cost savings- Quick deployment 4. Mobility - easy access from almost any device- have many different types of hardware (could be a disadvantage) 5. Better use of personnel – better redirect bookkeeping and IT tasks- can focus on more important tasks 6. Data and information - Easier management and sharing 7. History – all carrying out cloud computing anyway- banking, email- if money lost, can be easily replaced. Not so with data. 8. Deployment: Implementation and training costs should be lower 10. (LAST) Better integration of systems – less ‘doubling up’ of data management.Mention better integration – what CLASS Training is doing with CRM Accounts Web site etc.
Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
Is it relevant for business? – a lot of you won’t be worried, since decision is out of hands.Will require a paradigm shift.Transfer of data.Training.Long term.Easily port data if not happy with service?
It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
It’s a ‘buzz’ word – Internet computing been around for nearly 20 years.Cloud computing: “Using the Internet more widely to run your applications, manage your data and communicate.”Normally create and manage information through a browser.Can access information and apps in the cloud through mobile devices.
Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel
Disadvantages of Cloud Computing 1. Requires constant internet connection- most businesses can’t operate without it currently- additional cost - possible mobile back up plan 2. Security & confidentiality – might be accessed by unauthorised personnel- prone to attack- can minimise this with private cloud, but more cost- do you need to inform clients their data is stored in cloud?- associated risk- might violate compliance/quality assurance issues 3. Unpredicted/hidden costs – not fully revealed by provider.- Still need to maintain some hardware/software, e.g., antivirus- Cost of porting old data to cloud.- check these as with any provider- costs can vary based on speed, data traffic, etc- getting out clauses and costs, etc. 4. Risk and guarantee - service might not be maintained or might go down.- what if company shuts down- guarantee of uptime- Google Apps guarantees 99.9% uptime which is equivalent to 8.8 hours per year downtime. 5. Backups of business critical information might not be easily available- how often are backups done?- how do you restore data if errors made? 6. Migration of old systems might be prohibitive Migration problem is also a big concern about cloud computing. If the user wants to switch to some other Provider then it is not easy to transfer huge data from one provider to another 7. Extensive training might be required for new system 8. No ownership and barriers to change from personnel