2. See SPOT Run!
• Work on your Apple iPhone or iPad
Printers are not supported at this time
Limited support for barcode readers
• Work on your Droid
Printers are not supported at this time
Limited support for barcode readers
• Run on your Mobile Windows devices
Printers Supported
3.
4. New Report’s
• Customer
Customer Initial Activity – by Referral Source
New Customer > New Customers by Signup User
New Customer w/Pickup includes email address
HSL By Customer
• Management
Uncollected Funds. (Declined CCOF and PNP orders)
Price Level Assignments
• Adjustments
Coupons by Clerk (Cash Pickup’s)
• Routes
Route Referral Source
• Management
Mobile App Usage
6. Alerts / Advanced Search's
• Alerts
Overdue Today - All
Overdue Today – Store
Late for Pickup 7, 15, 30, 60, 90 days
Rush Orders Due - All
Rush Orders Due – Store
8. New PIN Entry Option
• Force your users to use the key board to
enter a PIN
If you currently use the touchscreen to enter your
PIN your employees know your PIN!
Company Settings > Security Settings > Disable
PIN keypad
9. Price Change Utility
• Associate items to Upcharge and Alteration tables
• Change Alteration table prices
• Rounding options for $.50 and $1.00
• Select and change Price Levels
10. Serialized Coupons
• Who is using Groupon or similar programs?
Success or Failure?
• Support for Groupon / Living Social data
Import a list of serial numbers provided by vendor
Track usage of a serial number
Guarantee the “Single” use of a coupon
Report on coupon usage and revenue generated
• Auto Generate numbers via email campaign
Limit usage of coupon to specific customer
Enforce single usage of a serial number
Reporting based on usage and revenue
11. “Bounce Back” Incentives
• Incentivize your customers with a “Bounce
Back” incentive
Company Settings > Marketing Settings >
Incentive Profiles > Type 2
13. Email Features
• Validation of a duplicate email address at
customer signup or update
• 4 email addresses per customer
• Send Invoice Email
Order View > Email to
Customer
Configure at Store Settings >
Email Settings > Individual
Invoice
14. Email Features
• Integrated “Bounced Email Handler”
Polls a defined email inbox for bounced email
Manage undeliverable email
• Display Bounce Reason
Update email address
Disable email address
Verify email address
15. Email Campaign Tracking
• Integrated Email tracking
Summary by Campaign
• Detail by date sent
• Quantity Sent, failed, opened and redeemed
17. Restoration
• Capture garment location information
Room Location - Bedroom 1, Master
Bedroom etc.
Room Description - Men's closet,
Dresser 1 etc.
• Room Name and Description tokens
are printable on invoices and tags
• Reports
“Item Counts” by room or comments
Orders by Room
18. Restoration
• Capture Job, Contractor and Insurance
contact information
• Job status details
Company Settings > Restoration Settings
20. Assisted Assembly / Automation
• How many are using?
HSL / Temporary Barcodes
Automated assembly
Assisted Assembly
21. HSL Modification Screen
• New definition screen is used in the Batch
Markin, HSL Association and HSL View/Edit
Definition screen
22. Save HSL Modification
• When using “Item View” during detail modifying a
defined HSL the CSR will be prompted to “Save”
changes. “Yes” will permanently save these changes.
“No” will only make the change for this invoice.
23. Reprint HSL Label
• Unreadable, Torn or missing HSL / ItemTrac
barcodes may be reprinted
Prints to defined printer on paper, Tivek or HSL
label
24. Production Commitment
• “Production Commitment” detail view option
Display item detail of all in process items rather than
the default invoice search screen
Company Settings > Production Settings > Production
Commitment – Show Itemized Detail
26. ProductionTrac - PC
• Windows based architecture
Works with compatible PC’s, Laptops, Tablets or thin clients
Off the shelf hardware and components
New visual interface
Easy to read comments and notes
• Integrates with existing ET214 hardware based devices
• Features
Item level production
• Pieces completed, touched up and re-worked
• On screen PPOH measurements
• Pay by the piece, commission or points
• Worry free redo / rework logic and tracking
Item level process steps
• Manager, Spotting, Mending
Order based process steps
• Rack, On Truck, To Store
Time clock integration
28. Incentives
• Incentives Generate at Pickup
“Least Used” department
“Bounce Back”
• Company Settings > Marketing Settings >
Incentive Profiles
29. Frequent Buyer Levels
• Create and manage Frequent Buyer Levels
• Uses the “DL” dialog in the customer profile to display
the customers current level
• Display balance and level on invoice
• Auto adjusts level at anniversary
• Any Success Stories using FB / Rewards?
30. Email / Word Merge Options
• Invoice / Order
Detailed, ready and sold order process
• Customer
First / Initial visit
Missing
Lost Tuna
31. Customer Profiling
• Select your own data set
Export to Excel or CSV
Export to MapPoint
Save selection as a preset
• Reports Gallery > Customer > Customer
Profiling
32.
33. “On the SPOT” Marketing
• Pay as you go marketing
• SBS will provide your company weekly,
monthly and annual marketing processing
• Template based or custom material
• Flexible flat rate plans starting at $149
Email campaigns included
Printed / Mailed pieces charged per piece
35. “On the SPOT”
• Weekly Processing
New customer - Drop off
New customer– 1st Pickup
One and Done
Overdue Inventory 7,14,30,60,90
Missing / Lost Customers - Advanced option
Route Reminders - Advanced option
• Monthly Processing
Expiring credit cards
Birthday message
Lost Tuna - Advanced option
36. “On the SPOT”
• Annual Processing
Holiday Message
Customer Survey – (Pointing to your Survey
form)
Add Hoc - Customer Profiling
By Contact Group
• Quarterly Processing
Top customers - 5%, 10%, 50,100 options
By Zip Code
41. Reconciliation Requires
• Company Settings > Route > Display only
ready orders
• Company Settings > Route > Manifest
exclusion reasons
• Store Settings > Route > Route Name >
Display Reconciliation Screen
• Store Settings > Route > Route Name >
Include orders in this location only
• Can be enabled by route
42. GPS Integration
• Who is using GPS?
Any success stories?
• Select a manifest to export
• Export directly to device as a local hard disk or
other local storage
46. RouteTrac - Mobile
• Real Time or Off Line Mode
• Driving directions
• Integrates with SPOT
RouteTrac Manager
• Non-Deliveries create CRM
entries
• Posts orders on delivery
• Add new customer
• Update customer info
• On Demand stop creation
• Receive on demand requests
from the office
• Search for customers on a
manifest or another route