Work shop 2 workplace financial stress


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Workshop 2/6: This workshop focuses on Workplace and Financial Stress. It includes Time management, Planning and conflict resolution via Assertive communication. It also includes means of establishing job satisfaction as a means of reducing stress. For financial stress this presentation covers budgeting, cash-flow analysis, reducing costs, seeking professional advice and how to maintain your relationship while under financial stress. This is the slide show only and does not include the exercises used in the workshop.

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  • Inadequate time to complete the job properly No clear job description or chain of command No recognition or reward for doing well No way to voice complaints Too much responsibility with too little authority Unco-operative fellow workers Job insecurity Prejudice in the workplace Unpleasant or hazardous working conditions No opportunity to use personal talent and ability effectively
  • Planning will keep you on course in achieving your goals and objectives. Planning is the difference between being REACTIVE and PROACTIVE. When you don’t plan, you end up responding to the day’s events as they occur. Set priorities. Reduce stress. 1 minute you spend in planning, you will gain 10 in execution.
  • Why Is effective communication important? Reflects the ability to act out of choice. Express feelings and opinions without losing control of them. Express likes and dislikes, accept compliments. Know when and how to say yes and no. You say how you feel, ask for what you need and keep your word. Seek first to understand. We are far more likely to get others to listen if we listen fully to their viewpoint.
  • Do assertivness exercise 1. “ You” comes off more of a judgement. “ I enjoyed talking with you.” “ I like to watch horror movies.” “ I feel hurt that you talked about me behind my back.”
  • "I'm sorry. That's not a priority for me right now." "I can't help you on this now, but I can get to it next week. Would that be okay?"   "I have so much on my plate now I don't know when I can get to it. But I do know someone over here who can help you now.“   "I have made so many commitments to others, it would be unfair to them and you if I took on anything more at this point."   "I don't know how soon I can help you on this, but I will get back to you as soon as I am free to help you.“   "Sure I can help you with your request as long as we both agree and understand that the item I agreed to do for you yesterday is going to have to wait."   "Before I take this over from you, what do you think we ought to do about it?“   "I would like to help you out on this but you understand I don't have the resources available to do the right job for you."  “ I’d love to help you out, but I’m just swamped with my own work already. I couldn’t possibly do justice to your project that it rightfully deserves."
  • Work shop 2 workplace financial stress

    1. 1. The Ultimate stressThe Ultimate stress Survival Guide:Survival Guide: Workplace and FinancialWorkplace and Financial StressStress
    2. 2. IntroductionIntroduction
    3. 3. Workplace StressWorkplace Stress List common Factors causing stress in the workplace. As a group which are most important to you?
    4. 4. Time ManagementTime Management Time management self-assessment exercise. Planning What are the advantages of planning? 1 minute you spend in planning, you will gain 10 in execution. “Failing to plan, is planning to fail.”
    5. 5. Time ManagementTime Management Daily Planning Stephen Covey planning matrix. Divide tasks into Four Quadrants:  I. Urgent, Important  II. Not Urgent, Important  III. Urgent, Not Important  IV. Not Urgent, Not Important
    6. 6. Time ManagementTime Management
    7. 7. Time ManagementTime Management
    8. 8. Time ManagementTime Management
    9. 9. Time ManagementTime ManagementPrioritising Tasks.  Spend the last 10-15 minutes of each work day prioritizing and scheduling your tasks. Execute the most important task in the first 90 minutes of the workday.  Try to put items from the "important and non-urgent" quadrant in the first 90 minutes of each day. A, B, C.  'A' are activities which ABSOLUTELY must get done now. urgent and important.  'B' are those that BETTER get done soon. Tasks that are important but not urgent.  'C' are those that could WAIT for now. Neither urgent nor important.
    10. 10. Prioritising ExercisePrioritising Exercise How to Prioritise Tasks Is the task urgent and important? YES Do you need to complete it today YES Take immediate action A Task NO NO Is the task urgent or important? YES Is there a deadline to work towards? YES Set time aside to complete task OR Set a realistic deadline B Task NO NO Is the task routine? YES Does the task help you to work more efficiently? YES Allocate time to complete the task C Task NO NO Don’t do it – discard it Is the task necessary? YES Save the task for a quiet time C Task
    11. 11. DelegationDelegation What are you going to delegate? Who too? Give an overview. Describe the responsibility in detail.  Solicit questions, reactions, and suggestions.  Listen comments and respond empathetically.  Ask for commitment and offer help/Back-up assistance. Be encouraging. Express confidence in their ability. Checkpoints, deadlines, and ways to monitor progress. Keep in contact. But delegating means let go. Recognise and reward.
    12. 12. Emotional Intelligence.Emotional Intelligence. Emotional Intelligence– being aware of your emotions, being in control of them, rather than having them control you. Its the ability to recognise and manage your feelings and those of others.
    13. 13. Example 1Example 1 Apply the E+R=O equation to the following:
    14. 14. Example 2Example 2 Apply the E+R=O equation to the following:
    15. 15. Handling a difficult Co-Handling a difficult Co- workerworker How do You handle a difficult co-worker? Go To HR: Be specific, document, don’t make personal attacks. Address the Offending Party directly: Be assertive rather than aggressive. Let it roll of your back: Choose your battles. Look for A New Job.
    16. 16. CommunicationCommunication What is Communication? Why Is it important? Aggressive Assertive Passive What is it? Standing up for our own rights by violating others’ rights What is it? Communicating in a clear, honest, candid way which respects our point of view and that of others. What is it? Not able to stand up for your rights, or doing so in a way that is not heard How is it expressed? Expressing needs, thoughts/feelings inappropriately, assuming our opinions are more important than others How is it expressed? Expressing needs, thoughts/feelings appropriately, while acknowledging the rights of others. Finding common ground where conflict arises How is it expressed? Expressing needs, thoughts/feelings in an apologetic, cautious, self damaging way, believing needs are less important than others’ Characteristics Arrogance, Attacking, Contempt, Belittling, Bullying, Intolerance, Intimidating Characteristics Calm, Composed, Focused, Sensitive, Clear, Respectful, Win- Win. Characteristics Unsure, Weak, Timid, Long- winded, Indecisive, Apologetic, People pleasing.
    17. 17. Assertive CommunicationAssertive Communication Ensures your needs are met and considering the needs of others.  It gives clear information about what needs in a non threatening manner.  Stick to factual descriptions, not labels or judgements.  Body confidence: stand up straight, look in the eye, relax.  Use a firm but pleasant tone.  Don’t assume you know what the others motives are.  Listen and ask questions! Understand the other’s point of view.  Think Win-Win: Find a compromise or a way to get both ends met.
    18. 18. Becoming more assertiveBecoming more assertive Use “I” messages: Focus is on how you are feeling and how you are affected by their behaviour. When you (behaviour), then (results of their behaviour), I feel (how you feel). “When you arrive late, I have to wait and I feel Frustrated” Assertiveness exercise 2.
    19. 19. Saying NoSaying No  No, Because, But ........ Example: Your boss asks you do a favour. Its beyond your job description, but within his scope of duty as a boss. Do you say “No” and run the risk of making him angry or say “Yes”, after all you need the job. However if you do this, you know he will be asking you to do more things. You will run the risk of job overload and increased stress. How could you say no without upsetting him? What could you say? How would you say it? When would you say it?
    20. 20. Job SatisfactionJob Satisfaction Clarify: Goals, Roles, Responsibilities, Values. Assertive Communication. Find rewards and recognition: If not in your job treat yourself!. Acknowledge yourself. Maintain a Balanced lifestyle. Think Positive: Change your attitude. Know Yourself and know your personality.
    22. 22. Financial StressFinancial Stress Common Factors causing Financial stress. Mortgages and Bills: High Debt. Redundancy. Parenthood. Unexpected expenses: Home/ Health/ Family. Inheritance. Loss of Savings. Tax returns.
    23. 23. Financial StressFinancial Stress Widespread: 7/10 reported being stressed about finances. Sinking or Treading water. Not enough income (spending increases to fit income!) Effects: Unhealthy coping Behaviours. Less money for Self-Care. Lost Sleep. Unhealthy Emotions. Conflict.
    24. 24. Financial StressFinancial Stress Spending is out of Control. Get out of the mindset: Take control. “Its Nobody’s fault in particular”. Simon Kelly Take responsibility. Ways of taking control: Find out where you stand. Implement systems that can help: Budgeting. Learn to save money/cut costs. Work Toward getting out of debt. Get professional advice.
    25. 25. Financial StressFinancial Stress Finding out where you stand: Cash flow Statement.  Expense (-) and Revenue (+).  List all your expenses (-) and all your income (+).  Gives you a picture of where you stand. Paychecks $2,500.00 Car Insurance $250.00 Food $350.00 Income $2,600.00 Interest $100.00 Cell Phone $50.00 Entertainment $200.00 Fixed Exp. $1,430.00 Student Loans $180.00 Variable Exp. $550.00 Rent $950.00 Total Exp. $1,980.00 $620.00 Monthly Budget Income Fixed Expenses Variable Expenses Totals Disposable Income
    26. 26. Financial StressFinancial Stress Prioritising and Budgeting: Look at the cash flow statement. Essential V Non-essential How can you even out/ reduce expenses.  E.g. 12 month gas and electricity bills (budget plans) Look at how much you need for each category of essential spending. Is there room for personal savings? (10%)
    27. 27. Financial StressFinancial Stress Working Towards Getting out of debt Look at your sources of debt. Look at which debt is holding you back, costing most interest.  E.g. Credit card Loan Consolidation. Re-negotiating Payments: Use cash flow/ budgeting plans. Ask family members: 2.2% in Ireland, 6% in USA.
    28. 28. Financial StressFinancial Stress Saving Money/ Cutting Costs. Look at essential items.  Can you reduce the amount you spend on essential items?  E.g. Food: Impulse buying, take-aways, eating out. Look at non-essential items?  Can you reduce or remove the need for these? Changing habits.  Look at areas where you are habitually spending.  Change your thoughts/ relationship to money.
    29. 29. Financial StressFinancial Stress Get Professional Advice. Financial Services Advisor (may cost money). MABS (  Website has budget calculator and other resources. Talk . Partner, Family member, Peer Group, Friend. Reframe . Avoid fighting over money. Remain Calm and Connected, Get a Clear view. Focus on solutions and Work together. Take a break
    30. 30. Financial StressFinancial Stress Redundancy. One survey rated redundancy as a more stressful life event than divorce or moving house. Effects confidence, self-worth and self-esteem. Feelings: Shock, Disbelief, Anger, Loss. The sense of not being in control.