Sheet1Speech 277 RubricPossible PtsActual PtsCommentsPart One: Student selected an appropriate incident for analysis. All of the bullet points were addressed . The reader has a clear understanding of the event.10Part Two: Student demonstrated an understanding of conflict management strategies and how this impacts outcome. All of the bullet points were addressed.10Part Three: Student applied knowledge gained from the text, discussions, and lecture. Critical thinking made for a thorough assessment. All of the bullet points were addressed.10Written Skills: Student followed all the conventions of professional English. This includes but is not limited to: grammar, syntax, spelling, and mechanics.10TOTAL40 Sheet2 Sheet3 Unit 4 Discussion: Policies of the FED during the 2007-2009 Recession and Fiscal Crisis. No unread replies. No replies. Note: Please complete your reading assignment before you participate in this discussion. In your initial post, please respond to the following questions: •What role did the government play in creating the financial crisis? What role did Fannie Mae and Freddie Mac play in the financial crisis? Could this have been prevented? How? •Should the government have responded differently to the crisis? If so, how should they have responded? Should investment banks, and Freddie Mac and Fannie Mae have been “bailed out”? •What are entitlements and how do they contribute to the debt? What can be done about entitlements to control spending? •What part does our political system and politicians play in increasing government debt? What can be done about it? •Have we placed so many expectations on government that it cannot possibly meet all those expectations? If yes, how do we fix this problem? What are some of the alternatives to reliance on government? Principles of Interpersonal Communication We communicate to get our needs met. It is a fact that, statistically, people who live alone live shorter lives than those who live with others. Our connections with others act as a lifeline that is almost as important as food and water. We establish and maintain those connections through communication. Long-term relationships give us pleasure and make us feel needed and important. How we communicate with others determines how we see ourselves. We communicate to exchange information and to persuade others. These reasons for communicating are all vital to our personal and professional development. Take a minute to think about a time when you said something that you wished you could take back. How did it make you feel? What was the impact on your communication exchange and your relationship? We have all made this communication mistake at one time or another. Is it possible to take back our communication? You can follow your communication blunder with an apology and you can say that you did not mean what you said, but because communication is continuous, it always moves forward; there is no going back. Once you put it out the.

1. Sheet1Speech 277 RubricPossible PtsActual PtsCommentsPart
One: Student selected an appropriate incident for analysis. All
of the bullet points were addressed . The reader has a clear
understanding of the event.10Part Two: Student demonstrated
an understanding of conflict management strategies and how
this impacts outcome. All of the bullet points were
addressed.10Part Three: Student applied knowledge gained from
the text, discussions, and lecture. Critical thinking made for a
thorough assessment. All of the bullet points were
addressed.10Written Skills: Student followed all the
conventions of professional English. This includes but is not
limited to: grammar, syntax, spelling, and
mechanics.10TOTAL40
Sheet2
Sheet3
Unit 4 Discussion: Policies of the FED during the 2007-2009
Recession and Fiscal Crisis.
No unread replies. No replies.
Note: Please complete your reading assignment before you
participate in this discussion.
In your initial post, please respond to the following questions:
•What role did the government play in creating the financial

2. crisis? What role did Fannie Mae and Freddie Mac play in the
financial crisis? Could this have been prevented? How?
•Should the government have responded differently to the
crisis? If so, how should they have responded? Should
investment banks, and Freddie Mac and Fannie Mae have been
“bailed out”?
•What are entitlements and how do they contribute to the debt?
What can be done about entitlements to control spending?
•What part does our political system and politicians play in
increasing government debt? What can be done about it?
•Have we placed so many expectations on government that it
cannot possibly meet all those expectations? If yes, how do we
fix this problem? What are some of the alternatives to reliance
on government?
Principles of Interpersonal Communication
We communicate to get our needs met. It is a fact that,
statistically, people who live alone live shorter lives than those
who live with others. Our connections with others act as a
lifeline that is almost as important as food and water. We
establish and maintain those connections through
communication. Long-term relationships give us pleasure and
make us feel needed and important. How we communicate with
others determines how we see ourselves. We communicate to
exchange information and to persuade others. These reasons for
communicating are all vital to our personal and professional
development.
Take a minute to think about a time when you said something
that you wished you could take back. How did it make you feel?
What was the impact on your communication exchange and your
relationship?
We have all made this communication mistake at one time or
another. Is it possible to take back our communication? You can
follow your communication blunder with an apology and you
can say that you did not mean what you said, but because
communication is continuous, it always moves forward; there is

3. no going back. Once you put it out there, it is not easily
forgotten.
Sometimes we plan what we want to say, and sometimes our
communication with others is spontaneous. Regardless,
communication operates on two levels: a content level and a
relational level. Words and nonverbal messages carry some of
the meaning, and relationship dictates the context, adding a
whole new level of meaning to an exchange. You could use the
same words and nonverbal communication to send a message to
two different people and you would be likely to get two
different outcomes. Status differences, control, and cultural
variations all may impact the relational perception of a
message. Looking back on those walkie-talkies, they sure seem
to have it easy in light of all we must consider.Using
Technology to Communicate
Well, you are off to another typical workday at the office. You
start by turning on your computer, and while you are waiting for
it to boot up, you dial in to your voicemail. You try to make a
quick determination about which of the nine messages are really
important versus being just important. After you have weeded
through the voicemails, your computer is ready, and you log in
to your e-mail and do the same. You get through 12 of the 18
new messages before your personal digital assistant (PDA)
alerts you that it is time for a management meeting. That PDA
is a real time-saver; with it, you are able to take notes that you
will fileshare at a virtual meeting later in the day to update your
staff on the status of the deliverables from other departments.
You leave your Blackberry on during the meeting. Everyone
does. You are expecting a visit from your parts vendor and you
have asked him to notify you when he arrives. Your cellular
phone is on vibrate, and you receive an urgent text message
from your colleague that informs you that the parts shipment
will be delayed. This is urgent, so you leave the meeting to
track down the problem, stopping only for a minute in your
office to fax a request to another supplier.
Does this sound familiar? While the invention of all of this

4. communication technology has enhanced our ability to stay
connected at work and at home, using this technology
effectively is not as simple as it seems. With this technology,
we communicate important messages, and the messages we
communicate extend far beyond the words in an e-mail or the
documents we upload to fileshare with our colleagues. Like all
other forms of communication, virtual communication is subject
to nonverbal messages as well, intended or otherwise.
Consider this:
· Have you ever considered the nonverbal messages you send
when using virtual or electronic channels of communication?
· Do you control the technology, or does the technology control
you?
· Does the constant influx of messages, otherwise known as
information overload, have an impact on how you reply?
· Does everyone place the same importance on electronic
communication or share the same habits when using
technology?
No matter how you use electronic communication, you can be
sure that others will certainly read the nonverbal cues that
accompany your words. Think about the following forms of
virtual nonverbal communication. What messages do they send?
· Response time
· Amount of detail included
· Use of emoticons
· Forwarding of jokes and other junk mail
· The use of the urgent feature
· External noise on conference calls
· Preparedness
· Practice with shared technology
· Tone
Recognize that all of these and more may impact how you are
perceived by others and how well you communicate your
message.Managing Conflict
Conflict is inevitable. No matter what type of job you are in, at
one time or another, you will be faced with conflict. How you

5. handle that conflict and the choices that you make can have a
distinct impact on your relationships with others and on your
career. While your skills in nursing, accounting, business, or
network management are important, your ability to manage
conflict is critical.
The work world of today is more stressful than ever. Often,
individuals with competing goals incur conflict as they seek
recognition. In addition, the goals of individuals are sometimes
out of sync with the company mission. This occurs when a
company fails to communicate shared values. Increased market
pressure requires decisions to be made today, not tomorrow,
often with limited evidence to review. All of this creates a
highly charged environment that is ripe for conflict to occur.
There are a variety of styles for addressing conflict that are
discussed in the text, including withdrawal, accommodation,
forcing, compromising, and collaboration. Most of us rely on
one or two of these strategies and apply them to all conflicts we
face instead of examining situational factors when choosing a
strategy. Recognizing that there is a time and a place for each of
these styles is important to understanding conflict management
strategy.
There will be times when you need to give constructive
feedback to teammates, subordinates, or even to a superior.
Knowing how to give constructive criticism can be the
difference between a successful conflict interview and a failure.
One method for communicating constructive criticism is to
create a feedback sandwich. Start and end your comments with
something positive and sandwich the criticism in between.
People tend to focus on what they hear first and last, so this is a
good strategy for managing the relationship impact of giving
constructive feedback.
Here are some other considerations:
Give the feedback as close in time to the behavior as possible.
Imagine disciplining your child six weeks after he or she wrote
on the wall with a crayon. That would not be very effective.
Providing constructive feedback to subordinates or teammates is

6. no different. If it is worth addressing, it should be addressed in
a timely manner.
Use nonthreatening language. When language is used that puts
the receiver on the defense right from the start, the focus of the
issue is lost and it becomes personal. Instead of "you are the
problem," phrase it as "we have a problem."
Demonstrate the impact that the behavior has on others and on
company goals. Sometimes, people fail to see the big picture,
and pointing that out can help a person see why certain rules,
methods, or procedures are important. If they are indeed
important, the person is more likely to comply. This will also
allow the receiver to save face.
Ensure that the receiver understands your feedback. Sometimes
a person may be unclear even after you have explained it. He or
she may be hesitant to ask questions for fear of reprisal.
Leaving the conflict interview assured that there was a mutual
understanding is a foremost priority.
Work together to identify useful solutions. The point of giving
constructive criticism is to help the receiver to improve. Since
hiring and training new employees is very costly, it makes good
business sense to manage relationships with good employees
with care. Demonstrating your investment in a mutual solution
will ultimately demonstrate respect for the receiver, which is
important for the maintenance of the relationship.
When you find yourself on the receiving end of the constructive
criticism, remember your objective in the situation, which is to
come to a shared understanding of the issue. Viewing conflict
interviews from this perspective will help you to avoid
defensive reactions and to work toward resolution.Zero in on
Your Purpose
This week, your goal for the ITP will be to perform preliminary
research so that you can effectively narrow your speech topic.
Assuming that you have analyzed your audience, which in this
case, is your peers in this class, the next step is to consider your
purpose. Let's focus on your general purpose, narrowing your
topic and specific purpose.

7. Topic: E-mail communication in the workplace. These are often
the types of topic statements students submit when asked to
make a team commitment to a topic. This is fine for that
purpose. In the long run however, it will be necessary for you to
narrow that topic, as you could not and would not want to talk
about everything there is to know about e-mail communication
in the workplace. In addition, you need to consider your
audience and the parameters of the assignment to determine
what would be a good choice.
General Purpose: Is it to inform? To persuade? To entertain? To
mark a special occasion? For the Informative Team Presentation
(ITP), many of you have probably guessed that your general
purpose is to inform.
To narrow your topic, you may want to try a technique called
visual brainstorming. Begin by drawing a circle, and in it write
the topic that you sent to the professor.
Next, draw several lines extending from the circle (like a sun),
and on each of those lines quickly jot down a way that the topic
"e-mail in the workplace" could be narrowed.
Using this same method, draw lines extending from each of
these five spokes and break these topics down further. In the
end, this brainstorming will help you to conjure up some of the
possible directions you might take a topic and allow you to see
the relationship between those ideas. Once you have narrowed
your topic, you are ready to write your specific purpose.
A specific purpose is a specific statement of what you expect to
accomplish with your speech, your desired outcome. Whom do
you want to inform or influence? What do you want them to
think or do? How, when, and where do you want them to do it?
Test Your Knowledge
Test your knowledge of concepts learned in this lecture. Answer
the following question by typing your reply in the textbox. Then
click "Compare Response" to find out what the Professor says.

8. TranscriptResearch and Support
Once you have effectively established your purpose, you will
need to identify research to support it. Research can include
many things and should be of a sufficient variety to appeal to a
diverse audience. Above all, you need to effectively evaluate
your support before you commit to using it.
While it is easy to simply do a Google search on "e-mail legal
privacy issues," you will find that this brings up an
extraordinary number of websites to explore, so many that you
could not possibly review them all, particularly for validity. If
you have not taken advantage of DeVry's electronic library,
there is no time like the present. Using a database like
EBSCOHost to search for your support will provide many more
specific results from much more qualified sources. Check out
the tutorial in THE HUB and get started!
Regardless of where your information comes from, you do need
to evaluate it. When you put your name on a paper or verbally
give a presentation, you put your reputation on the line. Failing
to test your evidence before you repeat it puts your reputation at
risk. Here are some things to consider:
· Is the support used in context?
· Is it relevant?
· Is it sufficient to make the point?
· Is it specific?
· Is the information timely?
· Is it from an expert source?
· Is the source unbiased?
Panning for Gold
When you evaluate your support for all of this and more,
imagine that you are panning for gold. When you first dip your
pan into the water, scrape the bottom of the river bed and scoop
up what is there. Small pieces of river rock quickly fall out, silt
and dirt wash away, and you are left with what is in the pan.
This dirt, silt, and small river rock are obviously not what you
are looking for and are easy to identify, much like some of

9. those Google search results of questionable quality.
When you look at what remains in your pan, you will see some
rocks that do not belong. They are nice-looking rocks, they
would make great support for someone, but are also not what
you are looking for. The same is true of some of the Google
sites you will come across and some of the articles you will
capture using EBSCOhost. These rocks require you to take a
closer look, but they are still easy to separate from the gold you
are after.
So, what is left? Did you say gold? Yes, but there is still
something else in that pan too. That something else is fool's
gold. Fool's gold looks and feels just like real gold but is not of
any value at all. It may be striking, but it is false, not real, fake,
untrue. It is also difficult to identify without close inspection.
Don't be fooled.