Matteo Cavucci,
Emanuela Damiani
Smashing Conf — Freiburg — 11 September 2017
Redesign Design
2007
2007
2007
2007
the web was different
thinking in a
modular way
separate the style from the
presentation layer
discovering new ways to
communicate design
change
Emanuela
@brassy
Emanuela
@brassy
Working at
ux designer for Firefox
Matteo
@matteoMCED
Matteo
@matteoMCED
Sr. consultant at
evolution
Frame Ideate Specifications DistributionProduction
linear process
digital products have
less friction
physical digital
markets are
hard to predict
flexibility
& resilience
rethink how we create digital
product and services
making software
as hardware
Marketing & Sales
the water-scrum-fall
Marketing & Sales
the water-scrum-fall
Stakeholders
Marketing & Sales
the water-scrum-fall
Stakeholders Project Manager
Marketing & Sales
the water-scrum-fall
Stakeholders Project Manager Design Team
Marketing & Sales
the water-scrum-fall
Stakeholders Project Manager Design Team
User Research
Team
Marketing & Sales
the water-scrum-fall
Stakeholders Project Manager Design Team
User Research
Team
Specs!
Marketing & Sales
the water-scrum-fall
Stakeholders Project Manager Design Team
Dev Team
User Research
Team
Specs!
Marketing & Sales
the water-scrum-fall
Stakeholders Project Manager Design Team
Dev Team
User Research
Team
Specs!
Final Product
Marketing & Sales
the water-scrum-fall
Stakeholders Project Manager Design Team
Dev Team
User Research
Team
Specs!
Final Product
Users
cost per change
cost per change
cost per change
design as
planning for
the future
designers focus
is before the launch
What about
user research?
People don’t know what they want
until they’re using it
decisions are less important
if it’s easy to adjust our course
small steps
Think
Make
Check
A different language
We believe that
making the offer teaser more prominent
Will result in
an increase number of booking for tonight
We know we have succeeded
when offer conversions increases by 10%
Experiment
card
running one experiment
is easy
running experiments at scale
is hard
Experiment A
Design
generation
Experiment A
Experiment B
Design
generation
Experiment B
Design
generation
Weak design are eliminated or combined.
Strong design are further developed.
Experiment A
Design
generation
Weak design are eliminated or combined.
Strong design are further developed.
Further narrowing
and integration
Experiment B
Experiment A
agile
software
development
inability to exert control to the
environment around us
inspect
and adapt
devOps
devOps
is not developer operations
“
Jez Humble
Notes around the devOps manifesto
Delivery teams run software products -
not projects - that run from inception
to retirement“
observing
the product
mtbr
mean time between recovery
mtbf
mean time between failures
devOps is
all about feedback
design as a continuous conversation
designOps
a two-way conversation
building shippable software is
expensive, but effective
minimise efforts,
maximise feedback
A.I. and machine learning
experiments require automation and
organisational structure
make the right choice
the easiest choice
design

systems
tweet…
faster generation of experiments,
easier to create multiple variants
design

tokens
Start with but don’t stall with just
color & type.
focus on what
really matter
enable other
to design
compasses
over maps
design
infrastructure
design
the feedback
organisational
structures
delight
the user
87
Cross functional
End-to-end value creation
Domain experts
May (or may not!) include a designer
the product team
88
user-driven iterations
Product Team
Production
Environment
Users
co-creation of value driven by experiments
feedback!
89
dynamic strategy
Product Team
Production
Environment
Users
co-creation of value driven by experiments
Strategy
feedback!
feedback!
purpose
90
design as a service
design
infrastructure
Team
Product Team
Production
Environment
Users
co-creation of value driven by experiments
Strategy
feedback!
feedback!
feedback!
purpose
pull, not push!
Includes designers
Includes developers
Includes data analysts
Provides the design infrastructure
Observes org design needs
Ideates org-wide solutions
Scales up local optimised solutions
Manages the design system lifecycle
[…]
feedback!
design
infrastructure
design infrastructure team
“The creation of a standardised
brick library is an act of
social engineering.
“
Jōichi Itō
Whiplash: How to Survive Our Faster Future
governance
no secret
recipes
map
your process
design for learning
enable others to design
connect design and user
designOps
ENABLE OTHERS TO DESIGN
Minimize the effort required by designers and non
designers to produce high quality design artefacts.
DESIGN FOR LEARNING
Complex adaptive systems are unpredictable, and
experimenting is part of the design process.
CONNECT DESIGN AND USERS
Launching a new product is just the beginning, not
the end, of a continuous design process.
thank you
Matteo Cavucci
@matteomced
Emanuela Damiani
@brassy

Redesign Design (duo version)