This presentation is to show how Experience Designers and Business Analysts work together in an Agile environment, what their roles exactly are and how the roles overlap. Presented at CAS 2016 (Conference Agile Spain) in Vitoria-Gasteiz, Spain.
In service innovation projects complexities abound, both within the boundaries of the organization and outside of them: value chains have become value networks, target customers have contextual and situational preferences in their complex experience journeys, and interactions with the organization involve many channels and touch points. Customer centricity is a prerequisite but it requires various cross sections through the organization to cooperate smoothly.
In his keynote, Erik will discuss the glue that holds these complex processes together. On the basis of case studies from his service design consulting practice, and insights from his teaching at the Delft University of Technology, Erik will dive deeper into how to align various enterprise functions around a shared and actionable vision and towards a coherent and tangible end-result. He will show through analysis of these various cases that a shared, actionable, and congruent enterprise vision is of vital importance for innovation success, and can be steered and managed effectively.
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
The document discusses two archetypes - the Slow Burner and the Hybrid - for how organizations can build a successful digital culture through DesignOps. The Slow Burner is a large telecom organization that set up a central design hub and placed designers in teams to transform its IT department. The Hybrid is a financial organization that created multi-disciplinary teams to help different teams collaborate on a common goal when realizing they were not communicating. Both cases illustrate the need for DesignOps processes to connect internal and external aspects as well as aspects within the organization.
Breaking Conway’s Law–or How to Work Differently and Not Ship Your Org Chart ...Rosenfeld Media
This document discusses how to build great products by focusing on customers rather than internal priorities like revenue or technology. It recommends six ways of working: 1) Obsess over customers instead of other priorities; 2) Get important people directly interacting with customers; 3) Resist using proxies like surveys instead of directly understanding customers; 4) Avoid fictional customer personas and stereotypes; 5) Show new ideas to customers early and often; 6) Measure what matters to customers and hold yourself accountable to the customer mission. The key is to spend direct time with real customers to truly understand them rather than relying on proxies, and to measure success based on customer priorities rather than just internal metrics like revenue.
This document summarizes a webinar about what makes companies best places to work. It discusses 5 tips for having a strong company culture: having a clear mission, investing in culture, putting people first, embracing transparency, and emphasizing non-pay factors like career growth. It provides examples from companies like OpenTable and highlights key takeaways about focusing on employee satisfaction, communicating a unique culture, and realizing pay alone does not drive engagement. Best places to work outperform peers financially, so maintaining a strong culture is important for business success.
A group of 7 people who attended the Service Design Network Global Conference 2014 in Stockholm on October 6,7,8 2014, have shared their experiences, take-aways and ideas in a Whatsapp group, during and after the conference.
This deck shares their findings with a wider audience, hoping to initiate a healthy debate in the service design community, on where we ant to go with our conferences. We hope to see you all next year, to share an even better experience together!
Refresh your Creative Process: Best Practices to Get Teams Moving FasterHightail
A new creative campaign can be an emotional rollercoaster. But with a few simple changes to your creative process, you can move projects faster and without frustration. Get best practices for how teams can spend more time on the creative output, and less time on the process. To view the on-demand webinar, visit http://bit.ly/2kL4m07
In service innovation projects complexities abound, both within the boundaries of the organization and outside of them: value chains have become value networks, target customers have contextual and situational preferences in their complex experience journeys, and interactions with the organization involve many channels and touch points. Customer centricity is a prerequisite but it requires various cross sections through the organization to cooperate smoothly.
In his keynote, Erik will discuss the glue that holds these complex processes together. On the basis of case studies from his service design consulting practice, and insights from his teaching at the Delft University of Technology, Erik will dive deeper into how to align various enterprise functions around a shared and actionable vision and towards a coherent and tangible end-result. He will show through analysis of these various cases that a shared, actionable, and congruent enterprise vision is of vital importance for innovation success, and can be steered and managed effectively.
Applying ResearchOps and DesignOps in globally distributed teams @ the Global...Patrizia Bertini
How can we organise and manage globally distributed teams, harmonise design and research processes and tools, increase spending efficiencies, boost teams’ productivity, decrease research and design lead time, and create a OneTeam mentality? How can we foster a rapid experimentation mentality, increase our data informed, customer-backed, and insight lead approach to design across 7 regions? These were few of the challenges I faced when I started my journey in DesignOps leading the designOps for 7 teams across the globe. This talk will highlight the strategic planning and execution behind the establishment of a global DesignOps practice through a case study that will describe how we identified the priorities and executed a global roadmap and how we have been promoting an insight and research focused approach to design to empower designers and to strengthen Design’s strategic role within the company.
The document discusses two archetypes - the Slow Burner and the Hybrid - for how organizations can build a successful digital culture through DesignOps. The Slow Burner is a large telecom organization that set up a central design hub and placed designers in teams to transform its IT department. The Hybrid is a financial organization that created multi-disciplinary teams to help different teams collaborate on a common goal when realizing they were not communicating. Both cases illustrate the need for DesignOps processes to connect internal and external aspects as well as aspects within the organization.
Breaking Conway’s Law–or How to Work Differently and Not Ship Your Org Chart ...Rosenfeld Media
This document discusses how to build great products by focusing on customers rather than internal priorities like revenue or technology. It recommends six ways of working: 1) Obsess over customers instead of other priorities; 2) Get important people directly interacting with customers; 3) Resist using proxies like surveys instead of directly understanding customers; 4) Avoid fictional customer personas and stereotypes; 5) Show new ideas to customers early and often; 6) Measure what matters to customers and hold yourself accountable to the customer mission. The key is to spend direct time with real customers to truly understand them rather than relying on proxies, and to measure success based on customer priorities rather than just internal metrics like revenue.
This document summarizes a webinar about what makes companies best places to work. It discusses 5 tips for having a strong company culture: having a clear mission, investing in culture, putting people first, embracing transparency, and emphasizing non-pay factors like career growth. It provides examples from companies like OpenTable and highlights key takeaways about focusing on employee satisfaction, communicating a unique culture, and realizing pay alone does not drive engagement. Best places to work outperform peers financially, so maintaining a strong culture is important for business success.
A group of 7 people who attended the Service Design Network Global Conference 2014 in Stockholm on October 6,7,8 2014, have shared their experiences, take-aways and ideas in a Whatsapp group, during and after the conference.
This deck shares their findings with a wider audience, hoping to initiate a healthy debate in the service design community, on where we ant to go with our conferences. We hope to see you all next year, to share an even better experience together!
Refresh your Creative Process: Best Practices to Get Teams Moving FasterHightail
A new creative campaign can be an emotional rollercoaster. But with a few simple changes to your creative process, you can move projects faster and without frustration. Get best practices for how teams can spend more time on the creative output, and less time on the process. To view the on-demand webinar, visit http://bit.ly/2kL4m07
Outsourcing Graphic Design Projects - 6 Tips to SuccessJomer Gregorio
Having trouble picking the right graphic design agency for you? Don't worry, we've got you covered! Check out our latest presentation on the 6 Tips to Success on Outsourcing Graphic Design Projects to learn more.
Check out our original blog post here - https://digitalmarketingphilippines.com/outsourcing-graphic-design-projects-6-tips-to-success-infographic/
This document introduces the concept of Growth-Driven Design (GDD), an alternative to traditional web design that aims to minimize risks and maximize results. GDD uses a retainer model with ongoing website improvements made in short cycles based on data and user testing. It emphasizes launching a basic "Launch Pad" site quickly and continuously improving it, rather than lengthy upfront design processes. This approach helps agencies avoid common problems with traditional projects and better supports ongoing client growth.
Designing great Employee Experiences to create organizations where people wan...Jonas Bladt Hansen
An excerpt from my presentation about digital employee experience in Stockholm. The presentation gives a short overview of what Employee Experience is about and shows a few examples of how digital solution can help create a great experience at work
Everyone hates website redesigns.
We all know that your website is life-critical to your company. Yet the traditional web design process is deeply flawed and oh, so frustrating. Worse, all too often it doesn’t even deliver the results your business needs to grow and thrive. You’re wasting time and resources and missing out on opportunities in the process.
It's time to find a better way. You need Growth-Driven Design.
Growth-driven design is a process of ongoing modular website design, testing, and iteration, rather than the traditional large, expensive, fixed-scope website redesign process. It allows companies to incorporate real-time visitor behavior into the design process for faster turnaround and improvements, and signficantly less up-front risk.
B Brand Design is a strategic packaging design and brand design agency in Melbourne driven to achieving brilliant brand outcomes. Browse our site to view our work!
The document describes several graphic design projects the creator worked on, including:
1) Designing an annual report website that was scrollable and included interactive elements.
2) Creating an infographic on the costs of dementia care that used photos and illustrations with a minimal design.
3) Designing brochures, flyers, posters, and websites for various clients while working at a marketing firm.
4) Rebranding a remodeling company including a logo, business cards, brochure, flyer, poster, and website.
Using Data to Inform Information Architecture and User ExperienceElementive
Data about users is all around us and, more and more, we're being asked to utilize that data when architecting information, designing experiences and creating content. But, what is the right way to utilize all the data we have to understand our users?
Watch video of Matthew Edgar, web consultant at Elementive, delivering this presentation at IA Summit 2016. https://blueprintdigital.com/ia-summit-2016/matthew-edgar/
How Leading Staffing Firms Leverage GlassdoorGlassdoor
How Leading Staffing Firms Leverage Glassdoor
Adam Bleibtreu, Chief Marketing Officer at Creative Circle, Advertising + Creative Staffing
Dan Eliasi, Senior Account Executive, Staffing at Glassdoor
The document discusses user-centered analysis and design in agile development. It defines key concepts like experience design, user-centered design, and design thinking. It explains how business analysts and experience designers collaborate in agile, using tools like user journey maps and canvases. It argues that adopting a user-centered approach leads to better outcomes and more successful products by ensuring solutions meet user needs.
UX is often misunderstood - or worse, it's seen as another ambiguous buzzword. Teaching others the value of UX can be a frustrating/challenging/lonely journey. I'll share some of the experiences I've faced when posed with the challenge of building buy-in and how to help shift company attitudes and culture towards UX.
Future of Design in Start-Ups Survey 2017 Albert Lee
We launched the Future of Design in Start-Ups survey last year to set a baseline for how design operates in the tech ecosystem and also to begin to track what value is created by design in fast growing companies.
This year, we asked some of the same questions from 2016 to create a trailing data set. We also wanted to dig into the nitty gritty of design teams (structures, salaries, etc.) and squint at where design might be going within start-ups in the future (new skills, new mediums, etc.).
We heard responses from over 350+ companies and this is a summary of what was shared. A sincere thank you to all those that responded!
Design thinking is a way for non-designers to approach problem solving the design way.
Design Thinking has captured the imagination of everyone, with everyone adding their thoughts. Where do I start, you ask? We have carefully selected some of the best articles available on the internet for you to get started.
Presentation from the 2014 Product, Customer and User Experience Summit in Chicago on June 16, 2014. The presentation discusses the context for UX as strategy, provides an example of applying a UX approach to informing your business and experience strategy, measuring the impact of UX and what's needed to sustain and build upon the value of UX within an organization.
Connecting Brand to Demand with Customer-Centric ContentCarmen Hill
Demand is not something that emerges only after you have created brand awareness—and it doesn’t begin and end with a lead-gen form. It starts with a person’s first experience with your business and, with content as a driver, builds momentum with each experience that follows.
Learn how your content can build a bridge from brand to demand—and beyond—as Chill Content Principal Carmen Hill shares real-world examples and practical tips for creating a customer-centered content strategy.
The Art of "Discovering" Product Features - presented at AgileDC 2017-OctManjit Singh
Product discovery is a process that helps us make sure we're not just creating products that are usable, but also useful. The notion of requirements and design as a sequential, predictable and scheduled phase in a product development process is so ingrained in our industry that it’s often one of the most difficult habits for product organizations to break. Product organizations need to come to terms with the fact that the product invention process is fundamentally a creative process. It is more art than science. The session will present an opportunity to learn techniques in interactive, hands-on exercises.
This document discusses moving from product-focused "stuff" to customer-focused "stories". It suggests that organizations shift from transactional to relational relationships by co-creating value with customers. The document uses a bicycle manufacturer as an example and lists potential new services like bike sharing, repairs, and coaching programs. It outlines a framework for moving from products to servitized products to productized services to full service ecosystems. The document concludes with a panel discussion on practical tools, capabilities, value assessment, and partnership strategies for making the transition.
Planning Your Conversion Optimisation for 2017 PRWD
Planned your CRO strategy for 2017 yet?
In this presentation Paul Rouke (CEO and Founder, PRWD) and Sushant Sharma (Marketing Manager, VWO) share what are the essential elements for successful CRO and business growth in the new year.
Success with User Stories: Cut Through User Story Chaos (Toronto Agile Commun...EBG Consulting, Inc.
Presented for the Toronto Agile Community, 13 June 2016:
On the surface, user stories seem pretty straightforward: Just write “As a...I need to...So that...” on an index card. But in reality user stories often lead to a confusing array of struggles and puzzles, such as losing precious engineering time during iterations with analysis; delivering the wrong product slice—or delivering it with errors; delivering late; and more. Surely this chaos is not how user stories are intended to work!
Join Ellen Gottesdiener as she shares practical ways for agile product managers and product owners to mitigate the troubles of user stories while amplifying their advantages. Learn the power of collaboratively uncovering user stories, when and how to engage with engineering and product stakeholders, and guidelines for effective user stories. Leave with a straightforward, holistic approach to stories that will smooth the way for a successful iterative delivery effort.
Client Training: How to Recruit New Grads and Millennials Glassdoor
The document discusses a webinar on recruiting new graduates and millennials. It includes an agenda for the webinar that covers what new graduates and millennials want from jobs, how companies can attract top candidates, and lowering the cost-per-hire. There are also brief biographies of two featured speakers from Glassdoor and Triage Consulting Group. The webinar will provide tips and research on engaging millennials and maintaining a culture that appeals to new candidates.
Why Product Management and UX Design are Key to SuccessNikkel Blaase
The core relationship between Product Management and UX Design & why it’s key to product & business success.
Watch the video here: https://youtu.be/vj6ykho6nc0
Outsourcing Graphic Design Projects - 6 Tips to SuccessJomer Gregorio
Having trouble picking the right graphic design agency for you? Don't worry, we've got you covered! Check out our latest presentation on the 6 Tips to Success on Outsourcing Graphic Design Projects to learn more.
Check out our original blog post here - https://digitalmarketingphilippines.com/outsourcing-graphic-design-projects-6-tips-to-success-infographic/
This document introduces the concept of Growth-Driven Design (GDD), an alternative to traditional web design that aims to minimize risks and maximize results. GDD uses a retainer model with ongoing website improvements made in short cycles based on data and user testing. It emphasizes launching a basic "Launch Pad" site quickly and continuously improving it, rather than lengthy upfront design processes. This approach helps agencies avoid common problems with traditional projects and better supports ongoing client growth.
Designing great Employee Experiences to create organizations where people wan...Jonas Bladt Hansen
An excerpt from my presentation about digital employee experience in Stockholm. The presentation gives a short overview of what Employee Experience is about and shows a few examples of how digital solution can help create a great experience at work
Everyone hates website redesigns.
We all know that your website is life-critical to your company. Yet the traditional web design process is deeply flawed and oh, so frustrating. Worse, all too often it doesn’t even deliver the results your business needs to grow and thrive. You’re wasting time and resources and missing out on opportunities in the process.
It's time to find a better way. You need Growth-Driven Design.
Growth-driven design is a process of ongoing modular website design, testing, and iteration, rather than the traditional large, expensive, fixed-scope website redesign process. It allows companies to incorporate real-time visitor behavior into the design process for faster turnaround and improvements, and signficantly less up-front risk.
B Brand Design is a strategic packaging design and brand design agency in Melbourne driven to achieving brilliant brand outcomes. Browse our site to view our work!
The document describes several graphic design projects the creator worked on, including:
1) Designing an annual report website that was scrollable and included interactive elements.
2) Creating an infographic on the costs of dementia care that used photos and illustrations with a minimal design.
3) Designing brochures, flyers, posters, and websites for various clients while working at a marketing firm.
4) Rebranding a remodeling company including a logo, business cards, brochure, flyer, poster, and website.
Using Data to Inform Information Architecture and User ExperienceElementive
Data about users is all around us and, more and more, we're being asked to utilize that data when architecting information, designing experiences and creating content. But, what is the right way to utilize all the data we have to understand our users?
Watch video of Matthew Edgar, web consultant at Elementive, delivering this presentation at IA Summit 2016. https://blueprintdigital.com/ia-summit-2016/matthew-edgar/
How Leading Staffing Firms Leverage GlassdoorGlassdoor
How Leading Staffing Firms Leverage Glassdoor
Adam Bleibtreu, Chief Marketing Officer at Creative Circle, Advertising + Creative Staffing
Dan Eliasi, Senior Account Executive, Staffing at Glassdoor
The document discusses user-centered analysis and design in agile development. It defines key concepts like experience design, user-centered design, and design thinking. It explains how business analysts and experience designers collaborate in agile, using tools like user journey maps and canvases. It argues that adopting a user-centered approach leads to better outcomes and more successful products by ensuring solutions meet user needs.
UX is often misunderstood - or worse, it's seen as another ambiguous buzzword. Teaching others the value of UX can be a frustrating/challenging/lonely journey. I'll share some of the experiences I've faced when posed with the challenge of building buy-in and how to help shift company attitudes and culture towards UX.
Future of Design in Start-Ups Survey 2017 Albert Lee
We launched the Future of Design in Start-Ups survey last year to set a baseline for how design operates in the tech ecosystem and also to begin to track what value is created by design in fast growing companies.
This year, we asked some of the same questions from 2016 to create a trailing data set. We also wanted to dig into the nitty gritty of design teams (structures, salaries, etc.) and squint at where design might be going within start-ups in the future (new skills, new mediums, etc.).
We heard responses from over 350+ companies and this is a summary of what was shared. A sincere thank you to all those that responded!
Design thinking is a way for non-designers to approach problem solving the design way.
Design Thinking has captured the imagination of everyone, with everyone adding their thoughts. Where do I start, you ask? We have carefully selected some of the best articles available on the internet for you to get started.
Presentation from the 2014 Product, Customer and User Experience Summit in Chicago on June 16, 2014. The presentation discusses the context for UX as strategy, provides an example of applying a UX approach to informing your business and experience strategy, measuring the impact of UX and what's needed to sustain and build upon the value of UX within an organization.
Connecting Brand to Demand with Customer-Centric ContentCarmen Hill
Demand is not something that emerges only after you have created brand awareness—and it doesn’t begin and end with a lead-gen form. It starts with a person’s first experience with your business and, with content as a driver, builds momentum with each experience that follows.
Learn how your content can build a bridge from brand to demand—and beyond—as Chill Content Principal Carmen Hill shares real-world examples and practical tips for creating a customer-centered content strategy.
The Art of "Discovering" Product Features - presented at AgileDC 2017-OctManjit Singh
Product discovery is a process that helps us make sure we're not just creating products that are usable, but also useful. The notion of requirements and design as a sequential, predictable and scheduled phase in a product development process is so ingrained in our industry that it’s often one of the most difficult habits for product organizations to break. Product organizations need to come to terms with the fact that the product invention process is fundamentally a creative process. It is more art than science. The session will present an opportunity to learn techniques in interactive, hands-on exercises.
This document discusses moving from product-focused "stuff" to customer-focused "stories". It suggests that organizations shift from transactional to relational relationships by co-creating value with customers. The document uses a bicycle manufacturer as an example and lists potential new services like bike sharing, repairs, and coaching programs. It outlines a framework for moving from products to servitized products to productized services to full service ecosystems. The document concludes with a panel discussion on practical tools, capabilities, value assessment, and partnership strategies for making the transition.
Planning Your Conversion Optimisation for 2017 PRWD
Planned your CRO strategy for 2017 yet?
In this presentation Paul Rouke (CEO and Founder, PRWD) and Sushant Sharma (Marketing Manager, VWO) share what are the essential elements for successful CRO and business growth in the new year.
Success with User Stories: Cut Through User Story Chaos (Toronto Agile Commun...EBG Consulting, Inc.
Presented for the Toronto Agile Community, 13 June 2016:
On the surface, user stories seem pretty straightforward: Just write “As a...I need to...So that...” on an index card. But in reality user stories often lead to a confusing array of struggles and puzzles, such as losing precious engineering time during iterations with analysis; delivering the wrong product slice—or delivering it with errors; delivering late; and more. Surely this chaos is not how user stories are intended to work!
Join Ellen Gottesdiener as she shares practical ways for agile product managers and product owners to mitigate the troubles of user stories while amplifying their advantages. Learn the power of collaboratively uncovering user stories, when and how to engage with engineering and product stakeholders, and guidelines for effective user stories. Leave with a straightforward, holistic approach to stories that will smooth the way for a successful iterative delivery effort.
Client Training: How to Recruit New Grads and Millennials Glassdoor
The document discusses a webinar on recruiting new graduates and millennials. It includes an agenda for the webinar that covers what new graduates and millennials want from jobs, how companies can attract top candidates, and lowering the cost-per-hire. There are also brief biographies of two featured speakers from Glassdoor and Triage Consulting Group. The webinar will provide tips and research on engaging millennials and maintaining a culture that appeals to new candidates.
Why Product Management and UX Design are Key to SuccessNikkel Blaase
The core relationship between Product Management and UX Design & why it’s key to product & business success.
Watch the video here: https://youtu.be/vj6ykho6nc0
The Art of Discovery – Why Requirements Matter, Pallavi AgarwalCzechDreamin
Requirements are the key to a successful implementation and yet so many forget to get the detailed requirements.
In this session, we discuss the what, why, who, of requirements gathering and why its one of the critical parts of a successful implementation.
We will focus on different aspects of discovery, requirements gathering, users and use cases and walk through it together to get a clear understanding of why the focus should be on the business and the users.
Strategy & Space is a boutique consultancy for brand strategy and experience design. Brand strategies are coming to live through the digital, physical and human experience in space. Strategy & Space connects branding with service design and architecture to create environments that are more useful, enjoyable and human centered.
In this document you will find details about the KTN Design Mentors programme. The objective of the KTN Design Mentors programme is to offer expert coaching and advice to those leading innovative R&D projects and ensure the projects are completed to a high-standard, within time and within budget. The mentors have been selected based on their in-depth knowledge of design methods and vast experience in bringing products and services to market.
Find out more: https://ktn-uk.co.uk/news/did-you-know-ktn-can-help-make-introductions-to-design-companies
The document discusses building a culture of content within an organization. It notes that different stakeholders have different interests and levels of understanding, creating conflict. It recommends getting everyone to understand what success looks like and everyone's role. It also recommends focusing on transparency, data sharing, and knowledge sharing to build a content culture. The rest of the document outlines an agenda for achieving this, including conducting research, creating a learning canvas, mapping customers and competitors, developing a content plan and responsibilities matrix, and continuous improvement.
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User-Centered Analysis and Design in Agile
1. User-Centered Analysis
and Design in Agile
by Nazlı Ceren Binyıldırım & Fatma Ürek Uludağ
@fatmaurek @licenidae @confagilespain #CAS2016
2. Speakers
Nazlı Ceren Binyıldırım
Experience Designer at Turkey
@licenidae
Fatma Ürek Uludağ
Business Analyst at Turkey
@fatmaurek
@fatmaurek @licenidae @confagilespain #CAS2016
3. Agenda ▸ What are Experience Design, User-Centered
Design, Design Thinking?
▸ What are BA and XD, and how do they fit in
Agile?
▸ BA and XD collaboration in Agile
▸ The tools we use
▸ Why adopt User-Centered Analysis and
Design?
▸ Q&A
@fatmaurek @licenidae @confagilespain #CAS2016
4. Experience
Design
“Experience design (XD) is the practice of
designing products, processes, services,
events, omnichannel journeys, and
environments with a focus placed on
the quality of the user experience and
culturally relevant solutions.”
- Wikipedia
“User experience encompasses all aspects
of the end-user's interaction with the
company, its services, and its products…”
- Nielsen Norman Group
@fatmaurek @licenidae @confagilespain #CAS2016
5. User-centered
Design
“User-centered design means understanding
what your users need, how they think, and
how they behave, and incorporating that
understanding into every aspect of your
process.”
– Jesse James Garrett, User Experience
Designer
@fatmaurek @licenidae @confagilespain #CAS2016
6. Design
Thinking
“We cannot solve our problems with the same
thinking we used when we created them.”
- Albert Einstein
Design thinking is a user-centered,
solution-focused approach to problem
solving. It’s a creative, collaborative, iterative,
practical, scalable, adaptable and highly
empathic way of solving wicked problems.
@fatmaurek @licenidae @confagilespain #CAS2016
8. BAs and XDs
How do they work together?
@fatmaurek @licenidae @confagilespain #CAS2016
9. XDs vs BAs
in Waterfall
Experience Designers are not capable of
analysing requirements or considering
business issues.
Business Analysts are not capable of
conducting research, empathising with
end-users or designing.
@fatmaurek @licenidae @confagilespain #CAS2016
11. XDs & BAs
in Agile
Experience Designers should analyze
requirements and consider business
issues.
Business Analysts should conduct
research, empathize with end-users and
design.
@fatmaurek @licenidae @confagilespain #CAS2016
12. Definition
Of BA:
BABoK V2 vs V3
BABoK 2.0
Business analysis is the set of tasks and techniques used to
work as a liaison among stakeholders in order to
understand the structure, policies, and operations of an
organization, and to recommend solutions that enable the
organization to achieve its goals.
BABoK 3.0
Business analysis is the practice of enabling change in an
enterprise by defining needs and recommending solutions
that deliver value to stakeholders. Business analysis
enables an enterprise to articulate needs and the rationale
for change, and to design and describe solutions that can
deliver value.
@fatmaurek @licenidae @confagilespain #CAS2016
13. BA and XD Collaboration
“As you navigate through the rest of your life, be open to collaboration. Other people and other people's
ideas are often better than your own. Find a group of people who challenge and inspire you, spend a lot of
time with them, and it will change your life.” - Amy Poehler
@fatmaurek @licenidae @confagilespain #CAS2016
14. Learning
Opportunities
Yes, the roles are very similar, and often
overlap, but this provides learning
opportunities on both sides, so that the
team can be more effective and efficient.
@fatmaurek @licenidae @confagilespain #CAS2016
17. 2 Disciplines
1 Product
BAs are the voice of the business and XDs
bring multiple perspectives together to
form a cohesive view; to be successful
both should be involved in all stages of
the product’s lifecycle.
@fatmaurek @licenidae @confagilespain #CAS2016
18. Lean UX Lean UX opens the entire design process
to the whole team and invites them to
collaborate. It ensures high quality
outcomes and effective communication.
This creates a shared vision and
responsibility.
Lean UX principles: cross-functional teams;
small, dedicated, colocated; progress =
outcomes not output; problem-focus
teams; removing waste; small batch size;
continuous discovery; getting out of the
building; shared understanding; no
rockstars, gurus, ninjas; externalize your
work; making over analysis; learning over
growth; outcomes over documentation.
@fatmaurek @licenidae @confagilespain #CAS2016
27. Outcomes
vs Outputs
“Features and services are outputs. The
business goal they are meant to achieve
are outcomes. Lean UX measures progress
in terms of explicitly defined business
outcomes.”
- Lean UX, Jeff Gothelf
“Even the best designers produce successful
products only if their designs solve the right
problems. A wonderful interface to the wrong
features will fail.”
– Jakob Nielsen
@fatmaurek @licenidae @confagilespain #CAS2016
29. Generation Z
& Cultural Requirements
Digital natives (mobile first)
Shorter attention span
Trust in e-commerce (especially mobile)
Not easily impressed
Prefer videos (YouTube over Facebook)
Like messaging instead of e-mails
Experiences over privacy
Multitaskers and unconcerned w/ money
Multiple online personas
Ambient UX and new generation
interactions
http://www.forbes.com/sites/rachelarthur/2016/03/16/generation-z
@fatmaurek @licenidae @confagilespain #CAS2016
30. Evolution of
Service and
Product Design
Stage 1: In-store exchange (upto the 1960s)
Stage 2: Delivery (1960s to 1990s)
Stage 3: Omni-presence (Mid-90s till 2011)
Stage 4: Forecasting and generation of demand
(2011 onward)
Ergonomics + Technology = New Interactions
Changing cultural norms, motivations,
behaviors and needs
Social impact and ecological impact
https://www.linkedin.com/pulse/20140804133402-26423492-evolution-of-service-design
@fatmaurek @licenidae @confagilespain #CAS2016
31. Integrate UX
within Your
Organisation
Business + Culture (mission, vision and
values)
Have an Experience Strategy and share it
Create evangelists
Open collaboration and communication
Excel at user and customer experiences
Sense of ownership (for products and
services you build)
Make sure everyone shares the business
and experience visions
@fatmaurek @licenidae @confagilespain #CAS2016
32. Conclusion “It is about them and for them. The closer the
end-users’ needs are analysed and answered,
the more successful the adoption or
purchase of a solution. You iterate until you
get it right from a customer perspective. This
the power of HCD.”
– Olivier Delarue, Lead, UNHCR Innovation
@fatmaurek @licenidae @confagilespain #CAS2016