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• I can do this, but someone
needs to tell me how!
• I need to know how to use
the tools and what
approaches to use!
• How do I ask for help
without hassling people?
• How do I have a life while
prioritising work?
• I come from a psychology background, how do I
get the skills I need?
• How do I know what skills I need?
• I have had to make changes to my lifestyle – I
can only go the gym early in the morning now.
• My social life now takes place in the weekend
only.
• I want to be seen as a
professional, not as a student
• I don’t want to piss off my
friends
• Take part in volunteer consulting program for
students to learn
• Work as paralegal while waiting to start work
• Get explanations from engagement managers
on tools and skills
• Dive into it
The ambitious girl NEEDS A WAY TO quickly get on top of new tasks and tools BECAUSE she
wants to be a fully contributing member of the team from the start.
Say
Think
Feel
Do
Stakeholder

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Empathy map

  • 1. • I can do this, but someone needs to tell me how! • I need to know how to use the tools and what approaches to use! • How do I ask for help without hassling people? • How do I have a life while prioritising work? • I come from a psychology background, how do I get the skills I need? • How do I know what skills I need? • I have had to make changes to my lifestyle – I can only go the gym early in the morning now. • My social life now takes place in the weekend only. • I want to be seen as a professional, not as a student • I don’t want to piss off my friends • Take part in volunteer consulting program for students to learn • Work as paralegal while waiting to start work • Get explanations from engagement managers on tools and skills • Dive into it The ambitious girl NEEDS A WAY TO quickly get on top of new tasks and tools BECAUSE she wants to be a fully contributing member of the team from the start. Say Think Feel Do Stakeholder