2. EMPATHY MAP
• I feel like my skills aren’t put to use
• There is no placement program to see
where I excel in the organization
• Social groups for new employees could
help the transition
• Provide an appropriate mentor
• Time management training would be
beneficial
• Apprenticeships to help knowledge
transfer
• This person thinks that
more needs to be done to
support post-school skill
development
• This includes both social
and job specific skills
• Based on the comments,
this person thinks this is
the responsibility of both
the school and the
employer
• Frustrated
• Lots of hand movements
• Noticed that the individual had
strong opinions on this subject
• This individual feels
upset and deeply
emotional about the
lack of preparation
done both before and
after the school to work
transition
Fun-loving, down to
earth, recent
graduate
Learn on the job skills quickly
and be provided the
necessary framework to
optimize the job from the
start
Failure to do so can lead to
wasted time, frustration, and
poor performance

3. PROBLEM STATEMENT
The problem statement as defined from the Empathy Map is as follows:
“A Fun-loving, down to earth, recent graduate who needs a way to learn on
the job skills quickly and be provided the necessary framework to
optimize the job from the start because failure to do so can lead to
wasted time, frustration, and poor performance.”