1. Empathy mapInes Schumacher, Berne, August 5
First name & surname, date
Classification

2. 2
Stakeholder
• Oliver, 22 years old, single from Germany
• left School after finishing 10th class, started two apprenticeships but
abandoned both
• several Part Time Jobs
• loves Soccer and goes to training six times per week,
• is still living with his mom

3. 3
Say
• I love to play soccer and I love to work with people,
• don't want to be pushed all the time -they always want me to do this
and that but never ask what I really want
• Apprenticeships were good, but I didn‘t like the schoolpart
• I would like two earn my own money for good work
• My friends are pretty cool, some of them work, others don‘t
• I know that I have to do something, but I‘m feeling lost - so many
opportunities but which one should I choose?
• I went to a psychologist but broke up, can‘t really say why he was
starting to razz me
• No regular schedule for the day, except the daily training and the
games nearly every sunday
• The things you learn at school aren‘t nessecary for real life
• We got help with applications but I thought, the teacher used 20 years
old material

4. 4
Think & Feel
• Feel
– Disoriented and lost
– Lonely – can‘t talk to somebody neither his mom nor his
friends
– Is trying to make his way but has no hook to start
• Think
– Knows that his mom is right by pushing him
– Doesn‘t like authorities in general
– Doesn‘t know what to do on the one hand but knows that he‘s
getting older with nothing more than just a graduation from school
– Doesn‘t know who could help him
– Doesn‘t like to be unemployed

5. 5
Insights
• Doesn‘t seem to get help from somebody or not the one he needed
• Was pushed, did something but didn‘t get the drive to go ahead
• Came from a regular schedule at school to a self determined daily
routine but wasn‘t used to it

6. 6
Problem statement
• Young people, who don‘t know exactly what to do after
school need a kind of companion to find an appropriate start
into job life.

7. 6
Problem statement
• Young people, who don‘t know exactly what to do after
school need a kind of companion to find an appropriate start
into job life.