Synopsis
After passionately driving API programs for years, accelerating digital programs in Telco, Finance and Automotive industries, and after talking to countless teams, experts and managers in both Business and IT, I can see a common pattern.
Our organizations are making huge investments in new technologies, expecting almost immediately new revenues based on old business models.
They are introducing pseudo-agile methodologies to people who do not have an agile mindset and putting agile teams to the very end of their waterfalls. They are establishing shining Incubator Hubs, pretending to teach their customers on how to leverage Digital - without being Digital at all.
HR departments are still hiring people who are stabilizing the organizational status quo - still applying old-world-metrics to new-world-people. Enterprise Architecture departments are mainly acting as Digital Show-Stoppers. And last but not least, the most digital approaches are still lagging real Executive backing.
How can it be? What are the hidden mechanics to make us stepping on our bootstraps on a daily basis?
My speech, “Why Organizations Are pretending To Leverage Digital Successfully, Whilst Failing Along The Line?” will clarify why our organizations are doing so - even with the best intentions - even with brilliant people. - AND - will show a way out of the Digitalization trap.
5. About Hank and Ryan's Shaving
Behaviour
Traditional Customer vs. Digital Customer
˜ Consumers have evolved, yet their tools have
not
Looking at our organizations, it translates to:
˜ Consumers have evolved, yet our
organizations have not
˜ Technologies have evolved, yet we have no
clue how to use them
7. AND
There is only one boss.
The customer!
- And he can fire everybody in the company
from the chairman on down, simply by
spending his money somewhere else.
Sam Walton, Wall Mart
10. In most organizations, the Customer doesn't
seem to be relevant.
"Pssssst - Dear audience, please urge Kay to go deeper into this
slide and bring up an example here!"
11. And somehow it worked ...
... because our competitors are just as bad as we are!
12. The customer-caring, customer-centric
organization spends it's days only on
Slides, Whiteboards & Sticky-Notes
Exceptions may confirm the rule
- And -
Of course #Not counting all those, who are present here!
14. The Hidden Mechanics ...
... or ...
Mastering The Art ...
...of ...
Change Avoidance
15. A living system's capability to
reproduce itself over and over
again ...
This one is just for you:
It's the self-maintaining chemistry of living cells