Insights and inspiration collected from the journey of Harshini Fernando - an ordinary individual who took extra ordinary actions using Digital Technology to become AirBnB super-host.
How to leverage digital transformation to become global stars
1. How To Leverage Digital Transformation to
Become Global STARS?
Presented by
Logan Nathan
Digital Transformation Case Study
2. Read the full article Here
Digital Technology is enabling ordinary individuals
to take extraordinary actions and become global
stars.
One such story is about Harshini Fernando, who
leveraged social, local and mobile platforms to
become a globally recognised AirBnB superhost!
(AirBnB is a peer-to-peer hospitality website)
Digital Transformation Case Study
3. Digital Transformation Case Study
Read the full article Here
Harshini realised she was sitting on a
goldmine when she listed her place
on Airbnb a few years ago.
How did she leverage social, local and
mobile technology to pave her way to
online success?
Lets have a look…
Read the full article Here
4. Small Steps Global Reach
Read the full article Here
After listing her home on Airbnb, Harshini ensured
she responded to traveller queries as early as she can
and maintain a clear line of communication with her
potential customers throughout their visit..
5. Technology with No Capital
Read the full article Here
Instead of getting a flashy website of her own,
Harshini was able to reach a plethora of
potential customers thanks to great online
reviews her AirBnB guests leave after each
visit!
6. Action – Beyond the Call of Duty
Read the full article Here
From arranging airport transfers for guests
and welcoming them in person to preparing
a warm meal for those arriving in the
middle of the night, Harshini ensured a
great customer experience every step of the
way
7. Relationships – The Secret
Read the full article Here
Genuinely caring for the customers trumps
competition every single time! For Harshini more
business keeps flowing in as long as word of mouth is
on her side! She put the customers first and the
customer made her number 1.
8. Read the full article Here
• Harshini is just one of the thousands of
people globally with extraordinary
determination who have leveraged
today’s digital transformation
technologies to:
• Live with passion
• offer great products and services,
• serve their customers with
unforgettable experiences and
• build sustainable businesses!
Conclusion
9. Lets Connect!
Logan Nathan
Digital Transformation Strategist, Social Selling Specialist,
LinkedIn Trainer
Do You Want to Leverage Digital Transformation To
Become A Global Star?
Editor's Notes
For example, in my talk,
- when I say I left school in 1992, the reason I say that is because I mention in my webinar I failed school. And the reason I say that is that I want to audience to know and think that you don’t have to be smart to do this… You don’t need a degree. So if they don’t have one, they believe they can do it.
Then I say I got a trade in panel beating, again this would be stupid if there wasn’t a reason, but I want to connect with the tradesman in my audience, I also go on to say my father wanted me to get a safe and secure job and have a trade to back me up. I then ask the audience attendees, “who here on this webinar had their parents tell them to get a safe secure job”? The very thing that my target audience is trying to get away from. So I build big rapport here.
Then did this and that etc. leading to a story behind why you are speaking to them today, which should be a chance for you to reveal your mission without it sounding like a typical company mission.