1. Lisa Fernandez
2396 NW 97th Way
Pembroke Pines, FL 33024
Phone: home 954-362-9374 cell 305-331-6279
Email: lisamferna@gmail.com
OBJECTIVE
To establish myself in a growth orientated company that can offer potential for advancement in a positive
working environment
EXPERIENCE
8/2011-05/2012
CIMCARE/Aesthetics and More Hallandale Beach, FL
Record Keeping/Front Desk
Responsible for receiving and sorting all incoming medical documents.Scanning,faxing and filing all
medical paperwork. Also responsible for answering phones, scheduling, greeting patients, filling all
prescription requests, via phone and fax. Check in patient’s, verify insurance and collect copays. Check
out patient’s and schedule appointments.
3/2006 – 2/2008
Statewide Trust Lauderhill, FL
Executive Assistant
Responsible for the overall administration of an eight-person office. Duties include customer service,
mortgage processing and distribution of all leads. Miscellaneous office duties include answering
telephones with eight incoming lines, filing, typing, correspondences, faxing, copying, spreadsheets and
data entry.
11/2003 - 3/2006
H.I.P.A - Health Insurance Plan Administrators Hollywood, FL
Direct Marketing Representative
Customer Service Representative with promotion to Direct Marketing Representative after one year.
Responsible for answering all inbound calls and assisting with detailed information on all insurance
coverage aspects. Also responsible for determining which plan is best for the client and scheduling the
appropriate appointment or seminar.Would also take over irate customer calls for my team. Duties
include customer service, data entry and appointment setting. Miscellaneous office duties include filing,
typing, correspondences, faxing and copying
08/1999 - 11/2003
Fort Lauderdale Center for Therapy and Rehabilitation Hollywood, FL
Administrative Assistant
Responsible for patient insurance verification and billing Medicare.Also responsible for patient follow-up
and client services to increase patient base. Duties included answering telephones, scheduling
appointments, miscellaneous administrative duties, which also included filing, typing, correspondences,
faxing and copying
SKILLS
Proficient in Microsoft Word, Excel and Outlook
Bilingual: English / Spanish