Slide on improving employee morale

2.  Definitions of employee morale
 Signs of high and low employee
morale
 Reasons for high and low morale
 Benefits of high morale of
employees
 Improving morale of employees

3.  Morale or esprit de corps is:
 The capacity of a group of people to pull together persistently and
consistently in pursuit of a common purpose (Alexander H.
Leighton).
 The behavior of employees wanting to belong to the organisation
and who are being happy with their organization (Keskonis and
Siddiqi).
 The psychological state of a person as expressed in self-confidence,
enthusiasm, and/or loyalty to a cause or organization.
(http://www.businessdictionary.com)
 The job satisfaction, outlook, and feelings of well-being an employee
has within a workplace setting.
 It has a direct effect on productivity and it is one of the corner stones of
business. (https://en.wikipedia.org/wiki/Employee_morale)

4. High morale can result in loyalty and a productive
workforce.
High morale in the workplace is evident when:
 Collaboration – teamwork and shared vision
 High esteem and satisfaction– enhances
motivation and foster creativity
 High Performance – achievement of departmental
and organisational objectives
 Warm and friendly work environment

5. Some signs of low employee morale are:
 Poor relationships among workers and with
supervisors
 Low motivation of the employees
 High absenteeism -
 Lack of cooperation – indiscipline, high resistance
to changes
 Poor performance – missed deadlines, decline in
service level, poor quality of work
 Lack of initiative – workers take a back seat
 Active Grapevine – gossip and misinformation

6.  Good leadership
 Good communication
 Autonomy of workers
 Fairness and equity
 Caring supervisors and managers
 Trustworthy supervisors and
managers
 Good social and physical environment

7.  Poor leadership
 Poor communication
 Lack of autonomy
 Damage to company reputation &
public image
 Lack of trust of supervisors &
managers

8. High morale Low Morale
 Customer satisfaction
 Goal achievements
 Bottom line is
achieved
 Satisfied workforce
 Productive workforce
 Happy workers
 Dissatisfied
customers
 Non-achievement of
goals
 Hostile work
environment
 Disgruntled workers
 Dissatisfied workers
 Lack of cooperation

9. Improving the morale results in happier, more productive,
and higher performing employees. Morale will improve
when Supervisors & Managers:
 Try to understand & solve the problems faced by workers,
i.e. find the root causes (Ogedegbe & Bashiru, 2014).
 Find a ways to satisfy the needs and aspiration of workers
(Ogedegbe & Bashiru, 2014).
 Be a respectful supervisor or manager
(https://en.wikipedia.org/wiki/Employee_morale).
 Everybody should develop strategies for continuous
improvement of working conditions (Ogedegbe & Bashiru,
2014).
 Improve internal communication
 Improve social and physical environment

10. Discussion
http://theorielerenonline.nl/discussion-picture/