This document summarizes Lennart Overkamp's work charting the employee journey at KLM Component Services. It describes a 4-step process: 1) research and analysis through interviews and observations, 2) employee workshops to validate understanding and co-ideate solutions, 3) ideation and testing including creating a storyboard of the employee journey and brainstorming digital solutions, and 4) gathering feedback and presenting results. The goal was to envision new digital solutions and ways of working for KLM CS employees. One proposed solution presented is "BAS", an undercover agent app that allows employees to track components anywhere by uploading photos.