1. Causes of Chase Bank changing it hours from M-F 9A.M.-6P.M
Sat 9A.M.-3P.M. To M-F 9A.M.-4P.M. Sat 9A.M.-1P.M.
Less Convenience Bank
Stakeholders
Low Customer
Satisfaction Employees
will be stress
Stress & overworked
customer Loss of
Customer would Accounts
have to go to bank
on there lunch
hour or Saturday Bank Hours
Changing
More ATM
transactions
More longer wait
time for customers
deposits to account
Customer not feeling
safe
ATM

2. Hitachi Quality Problems
Employees Stakeholders
Extra
Cost of
operations in
shipping of
the process to
corrected
deal with the
products
presence of
defects
Warranty
claims-
Overtime replace/repair
Poor Quality
Control
Dissatisfied
Customers
Customers returns-
refunds/repairs/shipping
Loss of
reputation/Good Will
Intangible Cost