Обзор приложения Ni2 по управлению конфигурациями

1. N(i) 2 Overview Seamless IT Infrastructure and IT Service Management

4. The N(i) 2 Technology

8. Dependency Mapping Incident Infrastructure Layer System Server Router Router Subnet Software Management Tool Business Layer User users Cost Center Contract Service Provider Organization Service Layer Hardware Service Network Service Application Service

9. Manage All Sources of Change C onfiguration M anagement D atabase ( CMDB ) Network Infrastructure Discovery tool discovers Changes on the network Requester Supervisor request changes System administrator imports changes from 3 rd party applications Excel sheet, bar code scanning, monitoring, … Deployment plan Project manager reconciles modeled changes

10. The N(i) 2 Functional Processes

11. Roles for ITIL N(i)² “ LEVEL 3 ” implementation CMDB Change Management Incident Management Problem Management Configuration Management Incidents Changes Cis Relationships Error Control Problems Known errors

12. Tasks for ITIL N(i)² “ LEVEL 3 ” implementation Incident Mgt Problem Mgt Error Ctrl Change Mgt Configuration Mgt Support Staff Allocation Trial resolution attempt Match on problem DB Raise new record on problem DB Severity analysis Error identification Initial assessment authorisation Impact analysis Resource assessment schedule Test Closure RFC initiation Update logs Impact Analysis Authorization Priority schedule Test implement Change review Closure Problem Manager Configuration Librarian Configuration Manager Tester Change Implementer Change Builder Change Manager IT Engineer CAB Problem Mgt Staff Operation Engineer Incident Manager Incident Mgt Staff Requester

13. Market Positioning

15. The N(i) 2 Suite Strategy with ITIL Processes N(i) 2 CMDB Platform Open API Contract SLA Management Incident Problem Request Management Infrastructure (L1 to L7 & Services) Management Asset & Change Management Performance Management Fault Management Release Management Customer Relationship Management EMC2 | Smarts, Micromuse, InfoVista, HP OpenView EMC2 | Smarts, Micromuse, HP OpenView, CA Concord N(i) 2 , Peregrine, BMC Remedy, HP ServiceDesk Vallent CA Concord BMC-Remedy, N(i) 2 , Altiris, MS-SMS CiscoWorks / IP SC Voyence, MS-SMS, Altiris, HP Radia Lucent VitalQIP, N(i) 2 , Visionael

16. N(i) 2 Essential Strategy N(i) 2 CMDB Platform Open API Contract Management Incident & Problem Resolution Task Management Financial Management Business Continuity Monitor & Track Application & Patch Deployment Customer Relationship Management

17. Essentials Vs Suite Modules √ Request Management √ Essential change √ Deployment Management √ Planning & Auditing √ Problem Management √ Structure Design √ Connectivity Design √ Network Design √ Application Mapping √ SLA Management √ √ Financial Management √ √ Contract Management √ √ Service Desk √ √ Incident Management √ √ Inventory Management √ √ Discovery √ √ Catalog Management √ √ Configuration Management √ √ Administration The N(i) 2 Suite N(i) 2 Essentials Features