To share clearly information to all staff and make sure they aware on everything, just short brief or train them during briefing daily

1. TEAM BRIEFING EFFECTIVELY
CONDUCTED TRAINING BY: MR.KROUERN SOPHEAK
ASSISTANT FOOD AND BEVERAGE MANAGER
HOTEL SOMADEVI ANGKOR RESORT & SPA
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 1

2. SESSION OBJECTIVE:
To share clearly information to all staff and
make sure they aware on everything, just short
brief or train them during briefing daily
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 2

3. WHAT IS BRIEFING?
Briefing mean short talking (15 minute),
easy to understand.
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 3

4. CONDUCT BRIEFING?
 Briefing will be done everyday 15 mn prior
operation hour of each shift
 The briefing to be conducted by supervisor or
shift leader
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 4

5. CONDUCT BRIEFING?
 The briefing will be attended by captain, hostess,
wait staff, and other staff concerns
 The briefing always conducted in both languages
Khmer/ English just to ensure the attendees
understand
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 5

6. WHAT BRIEFING DISCUSS ?
The briefing is a discussion about the
restaurant’s operation that is related to
services, products and experience provide
to guests. And briefing could be a chance to
(train-learn) on job OJT
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 6

7. WHAT BRIEFING DISCUSS ?
THE GUIDELINE ATTACHED:
 Special event
 Reservation if applicable
 Yesterday? Today? Tomorrow?
 Outlet revenue and comment
 Guest comment and complain 5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 7

8. WHAT BRIEFING DISCUSS ?
THE GUIDELINE ATTACHED:
 Appreciation and development
 Promotion, suggestion
 Non-available items
 Special of the day
 Staff coaching and training
 Other…
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 8

9. DO & DON’T?
 Ensure all participant are pay attention to your
briefing, eye contact and proper manner
 Be good speaker, and listener
 Get staff issue and give feedback
 Push they motivation and cheerful
 Well list down your agenda
 Smile
DO
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 9

10. DO & DON’T?
 Don’t take briefing to long
 Don’t argue with your team
 Don’t complain your team but complement
 Don’t make terrible environment
 Don’t ignore your team feedback
DON’T
5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 10

11. 5/25/2018Prepared by : Mr.Krouern Sopheak ( Assistant Food & Beverage Manager 11