Operational excellence and improved expense management will be a focus in 2011. Bonus structures will be tied to position-specific accountabilities, and there will be changes to property management structures. A new employee training system will be introduced, along with maintenance boot camps and improved technical services communication. Resident screening and collections reporting will be enhanced through new vendors and audits. Mobile initiatives like texting, mobile websites and payment will expand customer access to information.

1. Are You Ready For A Glimpse Into 2011?

2. Get Ready For…….

3. Operational Excellence

4. “We Aren’t Asking Our Managers to Not Spend Money, We Are Asking Our Managers to Spend Money Wisely ” -Joey Bruce

5. We Will Make Good ExpenseDecisions

6. So, Do You Think Expenses Will Be a Focus This Year?

7. Ready For More?How About…..

8. Revised Bonus Structures For Who? Everyone! Bonuses Will Be Tied To Position-SpecificAccountabilities

9. Need Some Examples?

10. Make Ready and Housekeepers Bonus Structure Will Be Tied To Make Ready Quality

11. NCI Will Be Replaced With Maintenance Managers

12. Like, A Tie to Customer Service Performance Will Include More Than NCI Property Managers

13. A Tie To Previous Resident Collections, Bad Debt Recovery and The Collections Audit Will Include More Than Delinquency Assistant Property Managers

14. Improved Commission Structure Leasing Consultants

15. What About 401k matching? We are committed to doing the research for the benefit over 2011.

17. We Do!

18. We Will…“Keep it Simple”“Make it Accessible” -Mary Green

19. We Will…“Track, Train & Retain Our Top Performers.” -Bridget White

20. How Will We Do That? Introducing…….

22. a system that enables employees to….

23. Take Online Courses

24. Recruiting/Hiring OnlineTraining Courses Venterra’s Hiring Process How Do I Interview? How To Spot RedFlags? ….and Do I Still Hire Them?

25. Allows Us To Put Additional Training Tools Online Like….

26. The Scavenger Hunt

27. Allows Us to Track Employee Performance Like….. Shop Scores Previous Evaluations Online Courses Attended

28. The Training Department is Becoming a …

29. need more?

30. “Train the Trainer” Mentor Class Quarterly Maintenance Manager Class Purchasing Training CPO Training Safety Guidelines and Training

31. Maintenance Boot Camps Make Ready Boot Camp Technical Boot camp Porter Boot Camp Housekeeper Boot Camp

32. Still Need More?

33. Wanna know what Richard is Reading? COO 101

34. Venterra’s Bookshelf

36. Wanna….

37. Just Fill Out the Form and Click Submit!

38. If you’ve been with Venterra for a year, you are eligible for Educational Reimbursement up to 3% of your annual base salary.

39. We LOVEVenterra….You LOVEVenterra…

40. So Why Do Employees LeaveVenterra?

41. We’re Going to Tell You!

42. You Have Questions Regarding Employee Turnover and Hiring Success at Your Property.

43. We’re Going to Answer Them!

44. The Performance Review Process will be Easy & Meaningful…

45. …. not something to be dreaded.

46. What Else is On Tap For 2011?

47. Do You Want Better Visibility to Your Property’s CollectionPerformance?

48. You Got It!

49. Think Collections Audit!

50. Along With Better Reports

52. Better Security Deposit Level Reporting

53. Report For Previous Resident Collection Performance (Including In-House and Agency Efforts)

55. How Do You Like Our Current Screening Company?

56. Me Neither….

57. New Resident & Employee Screening Company Coming Soon..

58. What Will They Do For Us?

60. Better Customer Support

61. More Accuracy

62. More Information

63. No Unnecessary Information

64. Automated Denial Process

66. Guess What Else is On Tap?

67. Let’s Talk TS

68. Let’s Fix It…. Communication Between You and Technical Services is Broken……..

69. “JUST CALL ME”

71. Projects Will Be Updated More Frequently

72. More Involvement From YOU When Creating Scopes If Not, Call Me!

73. TS will no longer manage the biding process for small projects.

74. You Will.

76. Improve Visibility of Communications and Project Status in EPM

78. Still Need More?

79. Texting For Information Texting Allows Customers to Retrieve Information Faster. Information is Pushed to the Customer Without Our Involvement Frees Up Our Employees While Reaching More Customers

80. Mobile Website What’s in it for us?? Allows Our Customers to Gain Access to Information Anytime and Anywhere They Have Wireless Coverage.

81. A six fold increase in the volume of mobile payment transactions is on the way in the next four years. We will be ready.

82. Mobile Website Paying Rent…. The Old Way: Paying Rent through the Mail. The Standard: Paying Rent online or through automatic bill pay. Paying Rent The Hip Way….. Mobile Rent Pay By Venterra

83. SEO Search engine optimization (SEO) is the process of improving the visibility of a website or a web page in search engines via the "natural" or un-paid ("organic" or "algorithmic") search results.

84. Whatever that means….

85. SEM Search engine marketing, or SEM, is a form of Internet Marketing that seeks to promote websites by increasing their visibility in search engine result pages (SERPs) through the use of search engine optimization, paid placement, contextual advertising, and paid inclusion.

86. Ahhhh …….. OK

87. Call Center Management We Will Track Level One Performance and Provide You the Information Needed to Make Good Decisions.

88. Data Driven Ad Performance Management Are Your Ads Putting Heads On Beds or Are They Wasting Your Marketing Dollars? We Can Tell You!

89. “We will make time to have fun and celebrate success.”

90. Did You Have Fun at Leadership 2011 ?? Chris Did!!!

91. SGK Employee ShirtsAre Fun!

92. 2008 Venterra Employee SGK T-shirts 2008

93. 2009 Venterra Employee SGK T-shirts 2009

94. 2010 Venterra Employee SGK T-shirts

95. 2011 Venterra Employee SGK T-shirts

96. SGK Resident Shirts

97. WOW is Fun!!

98. WOW 2009

99. WOW 2010

100. WOW 2011 What Does WOW 2011 Look Like?

101. You Decide.

102. OR WOW COVER 2011 Cover Designed By: Venterra Realty Your Name Here

103. Cover Design Contest Videos VideosVideos Pictures PicturesPictures Team WOWs Compliments Portal 2011

104. Venterra Flip Cameras Start Capturing WOW, Employee Fun and Other Crazy Moments!

105. Will You Win ?

106. Details Coming Soon!

107. “You always have a voice.”

108. How Do We Better the Better Way Contest?

109. We Sweeten the Trip…

111. How Does Vancouver Sound?

112. Venterra 2011 Better Way Contest Winner

113. Still Need More?

114. Enhancements to the Venterra website will include…….

115. Property Testimonials Resident Testimonials

116. Venterra YouTube Channel youtube.com/venterrarealty

117. A Day in The Life Videos

118. Why I Love Venterra (Testimonial) Videos

119. The Marketing Intranet Is Getting a MAKEOVER.

120. Food for Thought… What if the Marketing Page had Apps?? PONDER THAT.

121. Social Media Social media is user-generated content on the internet. It’s created with free or inexpensive technology, is easy to update, and can reach millions. It can be mere words, but also user-generated videos, photos, and audio. User-generated content…… does away with controls and costs associated with traditional marketing .

122. Facebook Enhancements to Include……

123. More VideosOpen PositionsMore Pictures

125. We Will Focus On Generating Resident “Likes” in 2011.

126. If You Have To Ask What A “Like” Is….. Where Were You in 2010???

127. “We need to have an online presence where our customers and residents are. If we don’t, we risk being left behind by our customers and our competitors.” -Stephanie Gonzalez

128. 3D Floorplans

129. New Brochures

131. Apple IPAD Are These In Our Future? Dell Tablet

132. You’ll Have To Wait To Find Out!