NCO, XO Communications & LiveVox Host Webinar on Optimizing Multi-Site Operations with Cloud-Based VoIP Learn how virtual queues can achieve enterprise-wide skills based routing with sub-second warm transfers across global labor pools

1. NCO, XO Communications & LiveVox Host Webinar on Optimizing
Multi-Site Operations with Cloud-Based VoIP
Learn how virtual queues can achieve enterprise-wide skills based routing with sub-second warm transfers across global labor pools
SAN FRANCISCO, March 21, 2012—Although most call centers have established multi-site operations, much of the promise of cross-site
labor optimization remains substantially unrealized. Cloud based agent routing is changing the game by removing physical location barriers
at an economical price - enabling global, sub-second warm transfers with real-time data screen pops for any agent in any location.
Technical complexity and expensive VoIP infrastructure have long forced operators to segment work by location, spawning functional
workflow silos and limiting cross location routing. By eliminating the limitations brought on by traditional site-based architecture, Cloud-
based VoIP establishes a unified virtual agent queue and allows calls to be matched to the right agent at the right time across the global
enterprise.
Join NCO, XO Communications and LiveVox operations and technology executives as they map out how to leverage VoIP across multiple
sites to create seamlessly linked centers. Hear real world scenarios of best practices and lessons learned. The event will be held at 2
PM, EST, Wednesday, April 11. Reserve your spot today, visit www.livevox.com.
WEBINAR TOPICS:
Optimize a global work-force and build efficient call escalation strategies
Realize the inherent synergies of strategic sites
Streamline process while gaining control and visibility across an enterprise of remote sites and/or home based agents
Solve operational challenges like seasonality, tech portability, call volume spikes, and rapidly shifting client demands
Leverage MPLS to solve network security and redundancy challenges across multiple sites
Use existing resources to stay risk-averse in a fluid compliance environment

2. WHAT: “How Cloud Based VoIP Optimizes Multi-Site Operations:
Remove the Cost & Complexity of a Multi-Site Network and Achieve True Enterprise-Wide Synergy”
WHO:
Paul McGee, Director, Customer Contact Management, NCO Group
Dan Toomey, Sr. Manager for WAN Solutions & Security Services Product Management, XO Communications
Michael Reed, Chief Technology Officer, LiveVox
Steve Vaughan, Sr. Director Product Mgmt, LiveVox
John McNamara, Chief Marketing Officer, LiveVox, as Moderator
WHEN: 2 PM, EST, Wednesday, April 11.
WHERE: To register, click here.
(http://event.on24.com/r.htm?e=440109&s=1&k=4CAFD9AE9E41713503A5477EDEF04C7A&partnerref=livevox)
About NCO Group, Inc.
NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable
management and customer relationship management. NCO provides services through over 100 offices throughout North America,
Asia, Europe and Australia. For more information, visit www.ncogroup.com.
About XO Communications
XO Communications, a subsidiary of XO Holdings, Inc., is a leading nationwide provider of advanced broadband communications
services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of
the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique
combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO Communications offers
customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 85
metropolitan markets across the United States. For more information, visit www.xo.com.
About LiveVox
LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox
platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications
such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information,
visit www.livevox.com.