Hospital Information Management System - Symbiosis Institute of Health Sciences, Pune, Maharshtra - Assignment and Analysis of a Business - NCC canteen !!

1. Do you know??????
1 kg rice should make 16 plates
of Idlis…
1 lt of milk should make 16 cups
of tea…

3. HISTORY
 Owner: Bhashkar Shetty.
 Providing food for Symbi students for last
25 years.
 12 restaurants across Pune city.
 Started from a “ Tapari” ( exact word
from the owner).

4. OPERATIONS
a) Procurement of raw materials:
 “Gold Tegde Market” for vegetables, chicken, rice, noodles,
grocery, etc.
 Order placed over telephone as per the requirement (approx Rs.
5000 per day)
 Raw material delivered by the supplier.
 Transportation charges included.

5. OPERATIONS
b) Timings:
 Customers : 7 am to 9 pm.
 Staff : 5 am to 10 pm.
c) Products:
 Food
 Beverages
 Snacks
 Chocolates
 Cigarettes

6. OPERATIONS
d) Security:
 NCC Cadet
e) Separate smoking zone
f) Collaboration:
 Xerox
 Printout
 Colour printout
 Spiral binding
 Lamination
 Golden embossing
Additional income from rent (Rs. 10,000).
Attracts more customers.

7. OPERATIONS
Position Numbers Wages / person Salary
Table cleaner
b) Staff: 4 4,500 18,000
Cook 1 7,000 7,000
Assistant cook 1 6,500 6,500
Pantry boy 1 5,500 5,500
Tea maker 1 5,000 5,000
Wash boy 1 4,500 4,500
Waiter 2 5,500 11,000
Cashier 1( the owner) N/A -
Billing person 1 6,000 6000
Total 13 44,500 63,500

8. Staff Vs Salary(Rs)
20000
18000
16000
14000
12000
10000
8000
6000
4000
2000
0

9. DATA STORAGE
 Paper based data entry and storage.
 Billing machine produces a paper containing all the transactions of a
single day.
 Manual addition of all the transactions for
each day and thereafter for a year.

10. Example of Transaction sheet
S. Qty Code Price(Rs) Name Value
No
1 4 1 25 Steam idli 100
2 1 7 30 Idli wada 30
3 5 10 15 Upma poha 75
4 5 12 25 Sada dosa 125
5 7 13 35 Masala dosa 245
6 1 14 40 Cheese dosa 40
7 2 41 20 Veg sandwich 40
8 1 42 40 Veg cheese sandwich 40
9 2 43 35 Plain cheese sandwich 70
10 1 48 20 Bread butter 20
11 1 53 55 Veg cheese grill sandwich 55
12 12 56 40 Finger chips 480
13 15 58 15 Ban wada 225
14 1 59 10 Plain toast 10

11. Top 10 Profit generating products
3500
2960
3000
2500
2153
2000
1500
1000
570
480 480
500
340 320 300 255 245
0
cold drinks tea chicken finger chips fresh lime nescaffe mineral water chicken chilly chicken masala dosa
cheese grilled water dry szezwan rice
sandwich

12. Top 10 Selling products
2% tea
2% 2%
3%
3% cold drinks
3%
fresh lime water
4%
nescaffe
44%
7%
mineral water
chapati
ban wada
finger chips
30%
chicken cheese grilled sandwich
bun omelet

13. PROBLEM STATEMENT
 Adjacent eating joints ( Rolls Mania, Dominoes).
 Ambience is not very appealing.
 Ventilation.
 Lack of trained workforce.
 Availability of tables during Peak hours.
 Service during peak hours.
 Slow billing system

14. WISH LIST
 Symbiosis is an international university being adjacent to such an
institute the restaurant device to expand its cousin variety.
 Improve ambience quality
 He is quite content with the functioning and achievement.

15. SOLUTIONS
Adjacent eating joints ( Rolls Mania, Dominoes).
Ambience is not very appealing.
Ventilation.
 Renovation (as they are doing well and there is
no financial constrains )

16. Profit for last 4 years
1600000
1400000
1334000
1200000
1000000 1058000
968000
800000 856000
600000
400000
200000
0
2008 2009 2010 2011

17.  Lack of trained workforce.
Train own workers ( as there is a long term
relationship and loyalty )

18. Duration of staff members
30
25
No. of years
20
15
10
5
0
Table Cook Assistant Pantry Tea Wash boy Waiter Cashier Billing
cleaner cook boys maker person

19.  Peak hour service problem.
Increase the number of employee

20. Graph showing Peak hours
60
50
Avg no. of customers
40
30
20
10
0

21. Staff Vs Salary(Rs)
20000
18000
16000
14000
12000
10000
8000
6000
4000
2000
0

22. Calculations:
Part-time Cook = 3000 (1)
Waiter=5500(2)
Part-time cook = Rs. 3,000 (3000*12 = 36,000)
Waiter= 5500*2 = Rs. 11,000 ( 11000*12 = 1,32,000)
Approx Profit = 1334000 (last year’s profit) – 166000
= Rs. 1168000

23. Slow billing system:
Currently the billing system is partly manually
Our suggestion is that they can automate their billing
system and save administrative time.

24. THANK YOU!