1.0 INTRODUCTION1.1 e-Government Concept 1.2.1 What is e-Government?• Generally, e-Government is the use of Information, Communication and Technology (ICT) in delivering service in effective and efficiency manner. e‐ Government in the Tanzania context aims at improving the delivery of quality services to the public through the best use of technology. It involves use of ICT to support service delivery to the public, businesses and citizens (G2C and G2B) that are the key beneficiaries. 3
1.0 INTRODUCTION1.2 e-Government Concept 1.2 Why e-Government in Tanzania?• Better delivery of government services to citizens,• Citizen empowerment through access to information, or more efficient government management.• Rebuild government-citizen relationship.• Foster economic development by improving interactions with business and industry• Create a more participative form of government. 4
2.0 e-GOVERNMENT AGENCY2.0 e-Government Agency 2.1 e-Government Agency– Introduction• e – Government Agency (eGA) is established under the Executive Agencies Act, Chapter 245 as a semi‐ autonomous institution, with the mandate of coordination, oversight and provision of e‐ Government initiatives and enforcement of e‐ Government standards to MDAs and LGAs. 5
e-GOVERNMENT AGENCY2.0 e-Government Agency 2.2 Short History • The establishment of eGA one among several initiatives by the Government to operationalize National ICT Policy (2003). • The Policy articulates the need for increasing the use of Information and Communication Technology (ICT) within MDAs and LGAs with the purpose of enhancing work efficiency and improving service delivery to the public. • In line with this, in 2004 the Cabinet issued a directive to President’s Office Public Service Management (PO ‐ PSM) instructing PO‐ PSM to start the implementation of e ‐ Government initiatives. • Official inaugration on 11 July, 2012 6
e-GOVERNMENT AGENCY2.0 e-Government Agency 2.3 Aim, Vision and Mission AIM: “coordinating, overseeing and promoting the implementation of e-Government initiatives in the public service in Tanzania” VISION: “to be a highly innovative institution, enabling the use of ICT for improving Public Service delivery” MISSION: “to provide an enabling environment through coordination, oversight and promotion of ICT usage for improvement of Public service delivery” 7
e-GOVERNMENT AGENCY2.1 Functions and Responsibilities 2.1.1 Major Roles and Functions of the e‐ Government Agency 1) To ensure coordination, management and compliance of e‐ Government implementation and initiatives; 2) To ensure within the Government users have access to shared ICT infrastructure and resources; 3) To promote and provide e‐ Government advisory and technical support for implementation of e‐ Government; 4) To coordinate, manage, develop, disseminate, monitor and evaluate e‐ Government standards and guidelines; and 5) To ensure that the public has access to e‐ services. 8
3.0 e-GOVERNMENT AGENCY ON-GOING INITIATIVES3.1 On-Going Initiatives• Harmonization of Government ICT Related Initiatives • Development of e-Government related Guidelines and Standards • Quick e-Government Baseline Survey completed. This will help eGA to smoothly assumes its mandate after establishment of the Government current status on ICT implementation.• ICT Human Resource capacity improvement . • eGA is in the process of hiring permanent staff. • Training plan for the MDAs and LGAs ICT staff is completed
3.0 e-GOVERNMENT AGECY – ON-GOING INITIATIVES3.2 Quick Wins• Completion of Government Portal – One stop shop for all Online Government Services • Revamping of the existing Portal is underway • Feasibility study for Business Portal is underway • Quick available services will be land information, business registration, tourism and natural resources related permits.• Leverage on Mobile technology too offer various services to citizens. • Health, education, agriculture and business related services • Road Traffic related services • Complaints and Grievances services Feasibility study to identify and prioritize Government Services which can be offered through mobile technology is underway.