Tutorial 2 bong up cho


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Tutorial 2 bong up cho

  1. 1. 2011-09-29e-Government Development of Korea CHO, Bong Up United Nations Project Office on Governance(UNPOG) In Republic of Korea 26 September 2011 1 Contents I Korea’s e-Government in Brief II Structure of Korea’s e-Government III Key Achievements and Success Factors IV Problems and Challenges Ahead V Suggestions: Tasks of e-leaders *Annex Towards a Smart Government 2 1
  2. 2. 2011-09-29 I Korea’s e-Government in Brief 3A Journey to e-Government in Korea Expansion of convergence sharing Implementation focused on usage and convergence Unification of implementation system for national informatization 31 major tasks for e-Government Execution of 31 e-Government Projects including consolidated logistics and the sharing of administrative information 11 major tasks for e-Government Enacting the Act on e-Government(2001) Establishing e-civil service, e-procurement ,and NEIS Promoting Informatization Building the foundation for high-speed infrastructure Enacting the Framework Act on Informatization Promotion(1996) Building Administrative Computer Networks(1987~1996) Implementing Administrative Computerization(1978~1987) 4 2
  3. 3. 2011-09-29Organization President President’s Council On Informatization Strategies Mediation/ Review/Consultation Technical & Project Support MOPAS Dept. Dept. Dept. Administration, Technology, NIA Support for common platform Deployment Deployment Deployment ※MOPAS: Ministry of Public Administration & Security ※NIA: National Information Society Agency 5Role of Organizations President’s Council on Ministry of Public Administration & Security Informatization Strategies (PCIS) (MOPAS) Establish visions for e-government Establish e-government policies Coordinate & evaluate e-government Construct government-wide infra. initiatives Formulate and implement action plans Provide technical support for carrying for e-government projects out e-government projects Respective Ministries National Information Society Agency (NIA) 6 3
  4. 4. 2011-09-29Current Status of Korea’s e-Government Phase 1 [Foundation] Phase 2 [Service Advancement] Consolidation of internal administrative Advancement of internal administrative procedure and establishment of procedure common basis Expansion of integrated civil services Selective public service reform We are Here ! Phase 2 Level 4 Phase 1 Seamless Level 3 Transactional Seamless online Level 2 Enhanced Visa, passport, service provided by Level 1 birth records agencies Emerging Regularly updated obtained online contents and Converged Limited web Taxes & fees paid information public/civil services presence online 72010 UN e-Government Survey 1st e-Gov 1st st 1 2nd Development (0.98) Index 5th 5th 6th (0.87) ’05 ’08 ’10 ’05 ’08 ’10 1st (1.00) 7th 9th (0.99) 4th 10th 10th (0.67) (0.69) (0.97) 13th 14th (0.98) 6th (0.97) (0.82) (0.64) ’05 ’08 ’10 ’05 ’08 ’10 ’05 ’08 ’10 8 4
  5. 5. 2011-09-29World’s Recognitions Achieving the World’s Best e-Government International Awards Model Case Selection International Certifications KISS HTS KIPOnet : UN Public Service : OECD e-Tax Best : WIPO IT Standard Awards (’07) Practice (’06) (’06) InVil OPPP UNIPASS : UN Public Service : ‘Online Politics : ISO 9001, 20000 Awards (’11) Trophy Top10’ (’06) (’06) KONEPS uTradeHub KONEPS : WCIT Global : ‘World Advanced’ : UN/CEFACT Int’l Excellence Award(’06) in APEC Report (’05) Standard (’05) 9 II Structure of Korea’s e-Government 10 5
  6. 6. 2011-09-291. Back – Office Services (1st Stage) : Computerization of back-office services Development of standardized co-administrative system including personnel, finance management, audit, e-document, local administration and resident registration information system Expanded deployment to all departments (2nd Stage) : Connection between departments Connection of systems such as document distribution, financial services Enhancement of efficiency and transparency 11Governmental IDC Separately managed information systems are consolidated by establishing NCIA - Information systems of 47 government agencies integrated and managed together Seamless & Flawless Operation Achieved Stable integrated IT management for 24 / 7 Monthly system failure time : 67 min → 1.15 min IT Management Improved 67% of employees licensed for ITIL (IT Infra. Lib.) Number of systems managed per person : 1.8 → 13 Security Environment Consolidated 8-layer protection / 4-step analysis against intrusion Cyber attack / intrusion detection system equipped Dual system for natural disaster relief 12 6
  7. 7. 2011-09-29Government Information Sharing To minimize required documents and office visits by expanding Gov’t information sharing to the entire public sector and financial institutions - change from register & provider-centered, to customer-tailored Gov’t info. sharing - prevent misuse of critical information and promote Gov’t info. sharing among agencies Expansion of Gov’t Info. Sharing Expanding shared info.: 92 types → 120 types Expanding # of agencies: - public: 85 agencies → 106 agencies - private: 17 agencies → 30 agencies Consolidation of private info. Developing ‘One Screen Service’ to show only needed info.of citizens to public officials Developing Gov’t info. relay system to improve the management of Gov’t info. relay service 13On-Nara BPS (Business Processing System) Integrated online management of public processes -87 central government agencies and local governments are currently using On-Nara BPS Policy accountability improved On-nara All decisions & opinions recorded in e-Document cards BPS History management of all the edited documents Government efficiency enhanced Online administration of all policy making process All officers are now using On-Nara BPS (2011) 14 7
  8. 8. 2011-09-292. Front - Office Services (1st stage): Provision of online services in each sectors (2nd stage) : Connection of individual services Such as e-customs clearance (UNI-PASS), e-procurement (KONEPS), e-patent (KIPO-NET), e-tax (HTS), etc. (2st stage): Connection of individual services Establishment of integrated online civil service portal(G4C), business portal(G4B), national portal for all government services (korea.go.kr) Construction of consolidated logistics, integrated criminal justice information system Improvement of Citizen Convenience 15E-Customs : UNI-PASS World’s top-level customs administration being achieved through process- innovation and informatization since 1992 - Ex/import declaration, in-port, freight management, drawback, etc. e-Clearance Portal Time reduction Export: more than 1 day → within 2 minutes Import: 2.5 hours → 1.5 hours ※ United Nations Conference on Trade and Development (UNCTAD) recommends 4 hours IT Management acceleration Passenger flow Improved Internet Business Operator System to advanced level declaration Portal 40 minutes (Before) → 25 minutes (After) Im/Ex Clearance Service User Import Collection Duty ※ International Civil Aviation Organization (ICAO)Authentication Clearance Duty Drawback recommends 45 minutes Export Import drawback e-complaint declaration declaration declaration transmit & Export Monitoring Audit receive e-Document Clearance Information Service Clearance Airport/Harbor Information Logistics US$ 2.4b / year Im/Ex Document Security Pre-notice Owner’s Result statistics Cargo Traveler Information Investigation Information Business US$ 6m / year Customs US$ 4.1m / year broker Saving 130 workforce Customs /year 16 8
  9. 9. 2011-09-29E-Patents : KIPOnet Patent administration is informatized including application, examination, certificate service, etc. Service available 24 hours, 365 days Both domestically and internationally Real-time processing information provided Online Management Improved IT Processing System for PCT World’s 1st to establish online processing system for PCT World’s 1st to exchange online documents withOnline issuance of certifications patent charge refund PCT online application Authentication Center WIPO Examination period for Patent applications Is Shortened to 9.8 months through enhanced efficiency Personnel expense savings are 1.75million dollars saved from using the efficient KIPOnet system 17E-Procurement : KONEPS Bidding procedures are now processed online in a one-stop process - In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted through KONEPS * Users: 191,000 businesses and 41,000 agencies Enhanced Efficiency Information on all public biddings One-time registration for bidding for all agencies and bidding documents submitted online Saves US$8.1B worth of transaction costs annually Enhanced Transparency Bidding and contract information open Real-time checking of procurement processing Reduced face-to-face meeting by work procedure automation Korea received UN Public Service Award (PSA) in 2003 and was introduced as a best practice model for transparency enhancement by OECD 18 9
  10. 10. 2011-09-29Online Civil Service (Minwon24) Number of documents and visits have decreased through online civil services - Civil information inquiry, petition & application, document inquiry and issuance, etc. Civil information inquiry Online information services for up to 3,000 civil appeals Online inquiry statistics: 410 types of documents (2005) → 3,020 types of documents (2010) - Online business registration, tax payment and its certificates, factory registration, etc. Online document issuance Issuance statistics: 8 types of documents (2005) → 1,280 types of documents (2010) 19 III Key Achievements and Success Factors 20 10
  11. 11. 2011-09-29Key Achievements Quality Public Service (G4C) Transparent and Efficient Government (G2G) Home document issuance possible through G4C for 32 Enhanced transparency in policy G4C types of information decision-making process by On- E-Tax administration through Nara BPS Infra HTS (Home Tax Service) Standardized common business Customized welfare service forms used by central-local G2G through NWP (National Welfare governments Portal) Advanced Infrastructure Establishment of National Computing & Information Agency Development of e-government legislative framework Investment in national Informatization as a driving force for economic growth IT’s contribution to national GDP growth: 19.2%(2010) 21Success Factors(1) Strong Government Leadership Leadership from the President Strategic and sustainable plans for 20 years Nationwide change management program Aligned e-Government projects with Performance Evaluation IT Governance Presidential Committee On Gov’t National Informatization Strategy Committee chaired by the Prime Minister mediates and guides the administrative branches Revision of the legislative system for government process reform 22 11
  12. 12. 2011-09-29Success Factors(2) Customer-oriented e-Government Services Service development based on the needs of citizens, company and other organizations Civil Service closely related to everyday life Performance-based Program Management Clear goals, objectives, short and long-term plans, with expected expenditure, income streams and deadlines Qualitative, Quantitative Performance Index (KPI) for nationwide level and each project level Designation of an officer or organizing body in charge of project performance Technology Support Participation of experienced system Integration companies and specialized solution vendors Adoption of practical technology; GIS (Geographical Information System), LBS (Location-Based Service), Component Based Developing technology, etc…) 23 IV Problems and Challenges Ahead 24 12
  13. 13. 2011-09-29Problems and Challenges Ahead(1)1. Increasing ‘Cyber threats’ such as Hacking, DDoS, Stuxnet Cyber attack on Estonia Crisis Georgia Gov. (2007.4) Website (2008.8) Cyberwar between Middle East (2000.1) Cyber attack on Korean Gov. U.S Pentagon 7.7DDoS (2007.6) China and 3.4DDoS Cyber attack on Tibet GPS interruption Information network of Cyberwar New Zealand and Australia GhostNet (2007.9) (2009.3)2. Theats to ‘Digital Privacy’ ICT development provides convenience Internet Shopping Information as well as threats of personal information exposure 25Problems and Challenges Ahead(2)3. Digital Divide Digital divide indexDigital divide index for the disadvantaged : 28.9 points * Informatization level of the disadvantaged reaches 71.1% compared to the level of overall population 4. Internet Addiction Number of Addicted people (thousands) Addiction Rate (%) Total Addiction in 2010 : 8.0% * Teenager 12.4%, Adult 5.8% [Internet Addiction - Total] [Internet Addiction - Teenager] [Internet Addiction - Adult] 5. Cyber Ethics Harmful information such as malicious reply, spam and defamation, etc. Incorrect information is made from speculation and rumors, then disseminated through the Internet and cell phones causing harm to people 26 13
  14. 14. 2011-09-29Efforts for solving the Problems and Challenges 1. Cyber Threats and Digital Privacy PEOPLE PROCESS Increasing IT security Manual for each stage of crisis Staff and Budget Simulation of cyber threats SYSTEM DDoS Defense System, Cyber attack detection system, etc 2. Digital Divide 3. Internet Addiction• IT Training for the disadvantaged(50,000 persons) • Internet Addition Prevention• Second-hand PC distribution Training (130,000 cases) (180,000 PCs) • Internet Addiction Counseling• Information Network Village (80,000 cases) for rural areas (362 villages) The Sunfull 4. Cyber Ethics (Good Replies) Movement • Cyber ethics education for citizens from primary school • Voluntary campaigns for cleaning up the internet • Education for preventing recurrence of cyber crimes 27 V Suggestions : Tasks of e-leaders 14
  15. 15. 2011-09-29Suggestions : Tasks of e-Leaders for successful e-Gov development e- e- Customer-oriented Services Public- Appropriate Private Legal Partnership Frameworks Change Sustained Management Investment Efficient Organizational Structure 29 29 e-Tasks of e-Leader (1) 1 Customer Oriented e-Government Services e-Government initiatives with the most potential to impact everyday lives of citizens such as resident registration, vehicle, customs clearance, employment, etc... were given first priority, which became the foundation for e-Government * Koreas e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products 2 Appropriate Legal Frameworks for Each Phase of e-Gov Implementation In order to sustain e-government implementation, appropriate laws were enacted during each phase ensuring a conducive environment for e-Government * Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on Informatization Promotion(1996), Digital Signature Act(1999), e-Government Act(2001), Act on Shared Utilization of Public Administration Information(2010), etc. 3 Sustained Investment in e-Government Budget 1% of the national budget was invested into e-Government construction every year Created and utilized the Information and Telecommunication Promotion Fund to build early e-Government * Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectively implement multi-ministry horizontal projects (2004) 30 15
  16. 16. 2011-09-29 e-Tasks of e-Leader (2) 4 Efficient Organization Structure Established supervisory committees to drive e-Government directly under the President or Prime Minister Assigned CIO for central and regional e-Government and created dedicated support structures Utilized specialized e-Government technical support agencies * National Information Society Agency , Korea Local Information Research & Development Institute Change Management of Public Officers in a Changing 5 e-Government Environment Overcame issues such as public officers fear of workforce reduction due to e-Government deployment, and resistance in using information systems through sustained change management education * electronic system user training, public officer e-capacity development, informatization contests and so forth 6 Public – Private Partnership Efficient role division with the government taking care of e-Government policy making, IT companies providing technology and skills, and citizens actively participating were key factors in e-Government construction and utilization * Informatization Promotion Committee (1996), Special Committee on e-Government (2001), Presidential Committee on Government Innovation and Decentralization (2003), Presidential Committee on Government Information Strategy (2009) 31 Thank You !!! *Annex 32 16
  17. 17. 2011-09-29 *Annex Towards a Smart Government - 33 -# Annex ; Towards a Smart Government Smart Government An advanced government promoting use of public services and active citizen participation, anytime, anywhere through integration of smart devices and government services e- Via‘Smart e-Government 2015’ ICT Culture & Society Environment mobile devices evolving population & Energy cloud computing changing values global warming & machine-to-machine “network society” atmospheric change services ⇒active use of Smart ⇒active response to energy crisis ICT needed social change needed ⇒resolution needed 34 17
  18. 18. 2011-09-29Five Agendas Identification of five agendas to actively respond to changes in the informatization paradigm and the future society environment, and upgrade the existing e-Government Changes in the Ranked first in U.N. e-Gov assessment Aim to be the world’s ICT Rapid expansion of the mobile environment best mobile Government. paradigm Convergence with other areas and intelligent paradigm Establish a safe and sound society. Environmental Low-birth rate and aging society Promote smart work changes of the Climate change (global warming) that balances work future society Increased new demand such as social and life. welfare and disaster prevention Provide personalized services by communi- Supplier-oriented and government-driven cating with the people Limitations of services Poor operational efficiency and increased existing security needs Build strong e- Insufficient accompanying growth with Government e-Government infrastructure. domestic IT companies 35Smart Government in 2015 Aim to be a world-best e-Government that works for the people Uses the desired Improves enterprise Lives a safe and Smart-work whereby Indivi- customized service at Enter- competitiveness using Society protected life Public work is harmonized duals any time and place prises customized services servant with lifeUser-oriented multiple channel integration service Information disclosure/Public participation Link with the Smart-work business environment related agencies Administrative Collaboration agencies Business space Group remote conference ㅊ Nurturing service (major hubs) 공통서비스 Information sharing Joint Advanced utilization administration Collaboration/ Public agencies Personal remote Offline meeting (major Remote training conference traffic point) Medical care, e-Government infrastructure welfare, education, employment Integrated security Integrated Sharing service agency Integrated system authentication system DB National Computing & Information Integrated computing center of Enterp Agency autonomous bodies DB DB rises Pan-governmental architecture (EA) Cloud computing basis 36 18