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.. CERTIFICATE
FEELINGS
CUSTOMER SERVICE
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IN RECOGNITION OF THE SUCCESSFUL
~
COMPLETION OF FEELINGS THIS
·Certificate ofAccomplishment
IS AWARDED TO
lrJu.a !iL zmd;) (YlJ~,
FOR MASTERING THE SKILLS
OF QUALITY C;USTOMER CARE THROUGH:
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UTILIZING GOOD SELF-CARE HABlTS
USING CARING COMMUNICATION TO STRENGTHEN RELATIONSHIPS
LISTENING ATTENTIVELY AND ASKING THE RIGHT QUESTIONS
KEEPING YOUR PROMISES • I
.:
EXECUTIVE FACILITATOR

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TANZANIA CIVIL AVIATION AUTHoRITY
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ATTENDED THE
SENSITIZATION SEMINAR ON CERTIFICATION OF
AERODROMES AND CML AVIATION (AERODROMES)
REGULATIONS
FROM 13 - 15 DECEMBER 2011
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AT ABEID AMAN KAR.UME INTERNATIONAL AIRPORT,
· ZANZIBAR, TANZANIA
CONDUCTED BY .
TANZANIA CIVIL AVIATION AUTHORITY
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:0CHARLES CHACHA. .
ACTING DIRECTOR GENERAL OF CIVIL AVIATION ,

3. .--.-
REF.:
DATE:
SZ/072/P.2/DAR04
11th MARCH, l004
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TO WHOM IT MAY CONCERN
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This is to confirm that Mr. Kheir Mohammed Othman is an employee
of Gulf Air in the position of Sales & Customer Servic~ Officer.
This letter is given upon his request and without prejudice.
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P.O. BOX 9794, DARES SALAAM- TANZANIA TEL: 2110827/FAX 2111304
E-MAIL: gulfair@raha.com Gulf Air Company G.s.c.
P.O. Box 138, Kingdom of Bahrain
Tel:+ 973 322200
Cable: GULFAV BAHRAIN
Telex: 8255 GULFHQ BAH BN

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Ref.:
Date:
SZ/094/P/DAR04
31st March 2004
TO WHOM IT MAY CONCERN
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....~ U L F A 1 R
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Mr. KHEIR MOHAMED OTHMAN staff number 1~5298 was eitlployed with Gulf Air
in our Zanzibar office from the 01ST June 2003 to 31st March 2004 in the position
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of Sales & Customer Servi,ees Officer.
During his time with the Company he was considered to be a competent and
dedicated employee by management.
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He was an ~xcellent co-worker who cultivated sound relationsnips with all staff
who came into contact with him during the normal course of business.
He was able to communicate well with customers from all social and economic
sectors of our market and could achieve targets and deadlines where required.
His departure from the Company came about through the strained economic
circumstances of the Company, as a result of severe competition ·wJth other
competitors and thus the Company had to reduce staff in order to combat the
slump in Business. In the case of Gulf Air, it has resulted in the Company
withdrawing its direct on-line services from the Tanzanian/Kenya/Zanzibar market
completely.
Had the Company not taken this decision he would have still be in our
employment till this date.
We have no hesitation in recommending him for -employment in a similar post
within another organization.
This reference letter is produced at th,e request of the (ex) employee of this
Company and_ is given without preJudice:
Should you require further details, the Company will be pleased to provide you
with additional information in order to assist in the appropriate placement for
employment.
Yours faithfully,
~-~
( MAEN ABDULHALIM
AREA MANAGER
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Gulf Air Company G.S.C.
P.O. Box 138, Kingdom of Bahrain
Tel:+ 973 322200
Cable: GULFAV BAHRAIN
Telex: 8255 GULFHQ BAH BN

5. REF.:
DATE:
SZ/0116/P.2/DAR04
sth May, 2004
Mr. Kheir Mohamed Othman
Staff No. 165298
Dear Kheir,
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No amount of appreciation would take rigf:lt shape without highlighting the
dedication, interest and commitment you have shown to Gulf Air.
.
Our success as a team was noticed not only by our passengers but also equally by
· our Agency Partners and Airline Industry as a whole in Tanzania.
This did not happen overnight, but took a lot of effort, commitment and
responsiveness in delivering Gulf Air to our distributors and end users alike.
·'
In a strategic decision and with our sincere interest of building relationship with
Oman Air further, Gulf Air decided to withdraw its routes from East Afri<;a, and
enter into a code-share partnership with Oman Air.
This by no means discounts or .undermines perfo'rmances of Gulf Air Tanzania,
which has shown amazing growth in market presence, coverage and thereby
passenger numbers.
We are extremely proud of what ·Ne have achieved with you, extremely proud of
being a colleague of yours and definitely proud of what we have achieved as Gulf
Air Tanzania.
In a Mw days and weeks to come, you will be moving ahead with your new
careers, where we are sure that you would use your skills and experience learned,
to your best of abilities.
·..
I on behalf of Gulf Air, and Mr. Maen Abdulhalim, take this opportunity to wish you~ . . .
every success in your future career.
... .~ ~ .
Keep up the good faith!
Yours sincerely,
Rajeev Nambiar
Area Manager
East Africa
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Gulf Air Company G.S.C.
P.O. Box 138, Kingdom of Bahrain
Tel:+ 973 322200
Coble: GULFAV BAHRAIN
TPIPll' RJ~~ (,Ill ~HO RAH RN

6. INTERO F FICE
CORRESPONDENCE
TO: Kheir Othman
Zanzibar
s~~ject: Commendation
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~h.-+~R-9.... .
THE NEW SPIRIT OF AFRICA
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From: TSM ZNZ
" Zanzibar
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Date: June 20, 2011
This is in recognition of On Time Performance of our station. We have received from
head office a letter of appreciation for our unreserved effort towards achieving the target
with regards t'o on time performance.
Our station has achieved 100% OTP for the past 22 consecutive weeks and this has come
with the dedicated effort you have shown to giv_e Zanzibar team this result. Hoping your
effort and team work continue to achieve similar results, I would like to congratulate you
for the effort you have put to this achievement and recognition.
Thank you and best regards,
-:&_
.Meron Zewengel
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7. INTEROFFICE
CORRESPONDENCE
T,o: Mr. Kheir Mohamed
ID.NO. 17414
City: Zanzibar
,.
THE N EW SPrRIT OF AfRICA
Fro;;,:
1
Traffic & Sales Manager
City : Zanzibar
~ Date: 25November, 20 11
Subject Appreciation
•,
It is recalled that our company is taking progressive measures to fulfill seNice standards
to upgrade the Airline to a higher level. Thus, to deliver quality seNice to our esteemed
customers, we have to always upd.ate ourselves and show efforts to excel our station's
position in every aspect towards the higher standard of service our airline promises to its
customers.
~
Moreover, as a member of the Star Alliance group, Ethiopian is designing adv~nced
customer handling scheme all over its network.
In line with this, our station has planned to accomplish implementation of full system
through check in; among others.
As a dedicated staff of Ethiopian, you have exerted an admirable effort to bring our
station to the level of system DCS through contin.uous follow up and also sacrificing
your time.
I, therefore, would like to extend a heartfelt appreciation on behalf of Ethiopian for your
determination and effort to realize the system check-in implementation; which by far
improves our customer service standar~;·
Well done i!nd please keep it up!
Cc: Area Mgr. Tanzania
Mgr. Admin E & SAfrica
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gards.~....0 '""._.... .CU.I ~IAN .
Eshe Alem Traffl~ES ~ ·
. ales Maaager
ZANZIBAR

8. kheir-deligation latter.JPG - Gmail .v
Page 1 of 1
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JN 1EROFf."!CC "~''''
CORPESPO DEN 1:.
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To : 1...heir Mobnmed ·· From : Area llana~r Tanzania
Chid Transportatibn Agent City :...DAR 1:s SA1JAAM tngr -"d"nnFn>t
Svuther 1 ,trica
City: DARES S;LAAM '·
I Date : 03 n.l January 2013 -P/Fll r:
- ~1GR 0158/ADD
.,
S' BJCCT : f:..ELEGATION OF AlfTHORfTY
You Verc delegated the au.thorit) to 8Ct a- Traffic and Sales l'vianager Zanzibar
from the !51
hDc ember 20 l~ until rurthcr notice.
You will continue to act on behalfof the Station Manager on all matters as may b1
required for the best interest or the company,
For your efficient discharge of the responsibility ofthi position, please be guided
by the Management Policy <md Procedure ManuaL 1Iowever. an., policy change
shall be discussed first with me or the Ylanager Admin East Southern Africa and
hence approved. All major and important items. will be discus ed before any
decision is taken.
You are cautioned to u e thi. authorit_ Vith utmo-st discretion.
M}at~~rnnon
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https://mail-attachment.googleusercontent.com/attachment/u/O/?ui=2&ik=449bf93b99&vie._. 5/26/2014

9. ...... ~'<
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... ~:•
INTERNAL MEMC.::!RJ~NDUNi
..,.
FROM: GENER/-L M/Ni!,GER
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15
111
November, 2000
TO: MR SAID SElF
•
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MR. K1~EJR M. OTHMAN
ZAT
FC
soc
ADM
I would like to take this oppor1unity to thank vou both for the hard work and extra hours you
are working toensure the above mentioned is hcmdlcc/ smoothly.
As you are aware, the two of you are the only '.)!')~}': 'fho have had formal training on the
KQ DCS. It is my intention to arrange training for other::. in the near future.
'
In order to show the appreciation or the corripcdi'/. ; ··JVailt to assure you that any overtime
you have worked will be compGnsated accordin(JI' ..
By copy of this memo, FC is requested to enst.rrf.?. c·v~.:rllme payments are met.
Once again m.any than;ks for ail your help.
,.
~our4?tul/y _
:.j ~~·-
JOHN R. MORGAN ... ~ J •
GENERAL MANAGER
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10. OPF: 0025
19th .J~nuary, 2001
MR. KHEIR M. OTHMAN
OPERATION SUPERVISOR ·
ZAT
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RE: APPRECIATION FOR'·
WORK WELL DONE
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The annual report of services have shown that your'record of yvork have been
very promising and encouragi.ng for the year ending December, 2000.
The Company Management is satisfied for your hard working tirelessness,
dedication and sincerity you have shown, which resulted to attain efficiency of
the company. .
We hail very much your spirit of workmanship which results to a state of
harmony at workplace. Other members of staff h~ve to learn more from you.
Keep this credit with you for your future prospects and respect.
On behalf of the management, we say thank you, hoping to achieve more at
the end of 2001 .
Yours faithfulfy
---- -. S. NGOZI
I ENERAL MANAGER
c.c. - FC
KR
FO
soc
ASST. MAINTENANCE MANAGER
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11. OPF: 0025/
02"d Aprll, 2002
MR, KHEIR M. OTHMAN
OPERATION SUPERVISOR
ZAT
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RE: RECOMMENDATION FOR WORK
WELL DONE 2001
The company have been watching your work performance in the period of the year 2001
and is satisfied with your progress at work on the aspect of hard working, ability, obedient
and efficiency.
I have the pleasure to inform you that you are the asset of the company while your name is
in the list of promotion and high ranking in the period to come. ·
Please keep it up as an example to others.
Yours faithfully
1/~-~·· ~ •
. S. NGOZ
I ENERAL MANAGER
c.c. soc,
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12. ...
-- Ref: DARKZQR/02/MAR2010
Dar Es Salaam
26 March, 2010
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To Whom It May Ever Concern
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This letter is my_personal recommendation to Mr.Kheir Othman.
From 01 Dec 2006 until15 Feb 2010 Kheir has worked with QATAR AIRWAYS
in the capacity of Senior Airport Service Agent at Dar Es Salaam International
airport. ,
I found him to be very pleasant, tackling all assignments with dedication and a
smile. His job knowledge, Customer service and communication skills are very
good..He is a team player and would make a great asset to any organization.
~rs t~uly, ... {V'I
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Bhasi Mavath
Airport Services Manager
QATAR AIRWAYS
DarEs Salaam, Tanzania
Mobile: +255 753 966442
E-mail: dark'Z,qr@tz.qatarairways.com
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13. ~- '
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is to CERTIFY that
9l M.. TJ5._'/UtaJI
...................................................
has climbed the 311 steps of the Monument..
The Monument stands in Monument Street off Fish Street Hill in the City of Lc;mdon. It
was built betWeen 1671 and 1677 to commemorate the Great Fire of London and to
celebrate the rebuilding of the City.
The ftre began in a baker's hou~e in Pudding Lane on Sunday 2 September 1666 and
was fmally extinguished on Wednesday 5 September, after destroying the greater part
of the City. Although there was little loss of life, the flre brought all activity to a halt,
having consumed or severely damaged thousands of houses, hundreds of streets, the
City's gates, public buil9ings, churches and St Paul's Cathedral. The only buildings to
survive in parr were those built of stone, like St Paul's and the Guildhall.
As part of the rebuilding, it was decided to erect a permanent memorial of the Great
Fire near the place where it began. Sir Christopher Wren, Surveyor General to King
Charles II and the architect of St Paul's Cathedral, and his friend and colleague,
Dr Robert Hooke, provided a design for a colossal Doric column in the antique
tradition. They drew up plans for a column containing a cantilevered stone staircase
of 311 steps leading to a viewing platform. This was surmounted by a drum and a
copper urn from which flames emerged, symbolising the Great Fire. The Monument,
as it came to be called, was 202 feet high - the exact distance between it and the
site in Pudding Lane where the flre began.
The Monument welcomes thousands of visitors a year who climb the steps to admire
the view, to be reminded of the rebuilding of London after the Great Fire and to
celebrate the ski!J. of the men involved in its design and construction.
20 JU 200
~/'J oj~·V0-v-J
W.G.Row~
Director ofTechnical Services
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The Corporation of London is the local authority for the financial and commercial heart of Britain, the City of
London. It is committed to maintaining and enhancing the status of the Business City as one of the world's three
leading financial centres through the policies it pursues and the high standard of services it provides. Among
local authorities the Corporation is unique; not only is it the oldest in the country, combining its ancient tradi-
tions and ceremonial functions with the role of a modem and efficient authority, but it operates on a non-party
political basis, providing a host of services and facilities for the benefit of the nation.
The Corporation of London: a unique authority for a unique City.
1