The document provides details about the operational planning and processes of a cleaning services company. It includes flow charts showing the process from receiving raw materials from suppliers to providing cleaning services to customers either through contracts or on demand. It also includes budgets, staffing requirements, and layout plans.

1. INTRODUCTION<br />Operation is strategy to create the smooth management on the business. Operational planning is very important because the operational planning will explain about the process and procedures on how to manage an order to ensure that the service can operate effectively and efficiently therefore fulfill the need of the customers. The systematic operation also is the main factor that contributes to the profit of the business.<br />We suppose to produce more productivity services which are in the standard cost and at the same time maximize our profit. In addition, quality of good services also can attract more customers to use our cleaning service. Our main objective is to make sure that our customers always satisfy with our services. The service that we produce also symbolizes our commitment on the business and the bad service will affect our company reputation as there are other competitors in this field.<br />To make the operation run according to the planned that had been set before, the planning must be futuristic. So, the operation management had make lots of research and study on how to run this kind of business and have always try to find a new good strategy to make sure that this business continues perfectly.<br />With the proper planning for this operation all the Cleaning Services staffs are very confident that we can achieve our goals and successfully against competition from other competitors, Cleaning Services promised to give excellent and good services to our customers.<br />OPERATION PROCESS<br />The flow of FV service raw material from supplier makes order from supplier<br />Receiving the materials, equipments and machines from the supplier<br />Ensure that the materials, equipments and machines are of right quality<br />Arrange the materials, equipment and machines at the store<br />TRecognizing companyHE FLOW OF PROCESS – BY CONTRACT<br />PROCESS FLOW CHART<br />The Symbols used in the Operation Flow Chart:<br />SIMBOLTYPE OF ACTIVITYDESCRIPTIONOperationActivities that modify transform or give values to the input.TransportationTransport activity occurs when materials are transported from one point to another.InspectionActivity that measures standard of the in-process material, finished products or services.DelayThe symbol is used when in-process material is retained in a location waiting for next activity.StorageThe symbol is used when the in-process materials or finished products are storage in the storage area.<br />Operation flow chart<br />FLOW CHART OF VENTURE SERVICE CORP. RAW MATERIAL FROM SUPPLIER <br />MAKE ORDER FROM SUPPLIER<br />ACCEPT ORDER FROM SUPPLIER<br />CHECK STOCK<br />KEEP STORE IN STORE<br />WE CAN USE THE MATERIAL TO PRODUCE THE SERVICE<br />Suppliers are needed to supply all the material to our business. We choose the supplier around Kedah because it can be easily to get cheap prices and nearest with business place. We accept the order from supplier, who supplies good material such as detergent. We made a deal with them, if there any damages we can return back the material. After getting raw material from supplier, workers from our company will check stock to make sure there is no mistake. We can use the material to produce the service.<br />FLOW CHART OF PROCESS FRONT VENTURE CORP. – BY CONTRACT<br />RECOGNIZING COMPANY<br />SENDING<br />ACCEPTING<br />CHECKING<br />START DUTY<br />QUALITY CHECKING<br />RECOGNIZING COMPANY -> which offer the tender to clean up their place. We also find tender to Front Venture. Any info about tender can be finding in the advertisement in newspaper/notice from contract.<br />SENDING -> Front Venture will send the price list of our services to the customer will make decision whether to give tender to us.<br />ACCEPTING -> Customers will start their agreement and sign the contract there will state customers requirement and rules.<br />CHECKING -> The supervisor from Front Venture will go to location and check it. It is to make sure that the right machines equipment and material use. <br />START DUTY -> The workers will be sent to the location. The supervisor will give some explanation to them before they start.<br />QUALITY CHECKING -> The supervisor will check the services that sub-ordinates had done to make sure that there would be no complain from customer.<br />FLOW CHART OF PROCESS FRONT VENTURE CORP. – BY DEMAND<br />RECEIVING<br />SENDING<br />ACCEPTING<br />CHECKING<br />START THE DUTIES<br />QUALITY CHECKING<br />RECEIVING -> The Front Venture Corporation will get the demand from customer will telephone, fax or write a letter to us. We will consider whether to accept it or not.<br />SENDING -> The Front Venture Corporation will send the price lists of our services to customers. The customers will decide whether to get our services or not.<br />ACCEPTING -> The customer’s will stated their agreement with us. They will state their requirements or hope to us. We will try the best to fulfill their needs.<br />CHECKING -> The supervisors from Front Venture Corp. will go to the location to make sure that the right machine, equipment and materials are use to serve the services.<br />START DUTIES -> The workers will be sending to the location. They will be giving some explanation about their duties and rules. Then the duties will carry out.<br />QUALITY CECKING -> The supervisors will check the works that sub-ordinates also will works with their honestly and careful. Then the equipments will be kept in the store.<br />FLOW CHART OF FRONT VENTURE CORP. - CLEANING SERVICE<br />RECEIVED ORDER FROM CUSTOMERS<br />ACCEPT THE OFFER<br />CHECK THE EQUIPMENT TO BE USED<br />IDENTIFY THE FACILITY TO BE SERVICE<br />START THE WORKS<br />LIST OF MACHINE<br />TYPESADVANTAGESPRPOSEWet and Dry Vacuum Professional vacuumNew improved designAvailable in 5 colorsEasy to clean bodyJU 20 watt powerCleaning a place from dirt like stairs, floors and furnitureScrubbing MachineCost effective cleaningEasy operation/ maintenanceDesigned to wash floors more efficiencyScrubbing and burnishing the floorsWashing the floorsHigh Jet Pressure Water70% more efficient than other standard lancesQuick and easy to change accessoriesAuto start/stop less strain on the pump and hose than other system.Upright design – large rubber coated wheels makes it easy to monomer.Cleaning the drain Destroying the hard dirt at the complicated place.CAPACITY PLANNING<br />LIST OF MACHINE REQUIREMENT<br />The materials that are required by out company are as follow:-<br />ITEMMODELQUANTITYPRICE/UNIT(RM)AMOUNT(RM)Wet and dry vacuum cleaner32500Scrubbing machine1500High water pressure jet1200<br />LOUYOUT FOR OFFICE 2ND FLOOR<br />CAPACITY PLANNING<br />The total of user that can enter a pool in one time is estimate about 100 people maximum for adult pool and 80 people maximum for children pool.<br />The amount of user that comes to the center is estimate according to the average amount per-week, month and year. <br />TIMETOTAL OF USERWeek1375Month5500Year66,000<br />MATERIAL REQUIREMENT<br />The materials that are required by our shop are as follow:-<br />TypeNo of UnitPrice Per Unit (RM)Price (RM)Goggles100202000Swimming Cap100202000Buoy100252500Surf-board100151500Water ball5010500Swimming trunk & swimming suit100303000TOTAL12011,500<br />MACHINE AND EQUIPMENT <br />The machine and equipment that are required by our center are as follow:-<br />TypePrice Per Unit(RM)No of UnitTotal Cost(RM)Water pump machine120033600Water vacuum50021000Lane-buoy10008 (50m)8000Life-buoy 1004400Relax chair150203000Table & chair20051000Locker100044000Mop10550Starting block120101200Goggles2020400Swimming Cap2020400Buoy2520500Surf-board1530450Water ball1010100Swimming trunk & swimming suit3020600TOTAL24, 700<br />LIST OF OPERATIONS PERSONNEL<br />POSITIONNO. OF PERSONNELOperational Manager1Life Guard2General Worker2TOTAL5<br />SCHEDULE OF TASK AND RESPONSIBILITIES<br />POSITIONTASK AND RESPONSIBILITIESOperation ManagerDirect production on operation and processes for plants, division and maintain production schedules.Measures progress by established standard performances.Recognize and solves problem effecting production including schedules, staff, quality, and order of booking of services.Manage facilities and equipment.Supervised staff.Maintain production schedulePlan and assign work, had authority for hiring, discipline and performance decisions.Will make sure the operation and all activities are well performing following the exact time.Work together and cooperate with workers on managing the centre.Responsible to ensure the quality and quantity of the centre or product.General Worker &Life GuardArrange the materials and equipment at the place that have been fixed.Vacuuming the moss and dirt in the water.Checking the status of the swimming pool water ph.Putting the chlorine in the swimming pool water.Changing the swimming pool water once a month.Rotate the use of the water pump machine.Monitor the cleaning work and cleanliness at the centre.Make sure the quality of the centre area place.Make sure the safety of the customer.Take care of the swimming shop.Take care of the equipment renting counter.Take care of the registration counter.<br />SHEDULE OF REMUNERATION<br />PositionNo.Basic Salary (RM)EPF (13%) (RM)SOCSO (2%)Total (RM)Life Guard21000130202300General Worker260078121380TOTAL41600208323680<br />LIST OF SUPPLIER <br />New U- United Chemical Sdn. Bhd.<br />Supplier of chlorine<br />67890, Jalan Raja Uda Butterworth<br />Pulau Pinang.<br />04 – 323 3252<br />Maju Jaya Sport Accessories Sdn. Bhd.<br />Supplier of aquatic sport equipment<br />65400, Persiaran Gurney<br />Pulau Pinang.<br />04 – 356 3154<br />Delta Business Solution Sdn. Bhd.<br />78 / 80, Lebuh Bistop<br />10200 Penang<br />04 – 262 2600<br />LAYOUT PLAN <br />CAR PARKOFFICECAFEPRAYERROOMSTORSWIMMINGSHOP & RENTING COUNTERBACKDOORCHILDRENPOOLMENS TOILET & CHANGING ROOMWOMENS TOILET & CHANGING ROOMADULTPOOLSHOWERLIFE GUARDFRONT DOORSTARTING BLOCKPUMPHOUSEBENCH<br />LOCATION<br />Swimming Recreation Center Sdn. Bhd. were located at Lot 2701, Jalan Dato’ Mat Junan, 13700 Perai, Pulau Pinang.<br />OPERATION OVERHEAD<br />UTILITIESCOST / MONTH (RM)COST / YEAR (RM)Water200024,000Electricity500060,000Telephone3003600 Maintenance- Outsourcing- Chlorine8000120096,00014,400TOTAL16,500198,000<br />OPERATION BUDGET<br />TypeFixed Asset Cost (RM)Monthly Expenses (RM)Others Expenses (RM)Total(RM)Capital expenditures / Fixed Asset- Machine & Equipment24, 70024, 700Working capital / Monthly Expenses- Material- Salaries- Utilities- Maintenances11,500368016,500200011,50044,160198,00024,000Others Expenses- Deposit for electric, water and telephone5,000Total24, 70033,680307, 360<br />