Chapter 18: vital records recovery Vital assets Information stored on any media Personal data Important business data Contracts Customer lists Personnel files Vital records inventory Records, Media, Originating department, location Locate your Records Where and how are they stored? Prioritize your records Ranking to determine which records need to be restored first Records transportation Just as important as storing, we need to think about how we transport our vital records. Security – security during and after transportation Magnetic recordings – take care as many factors can effect this medium Records retention Establish records retention requirements Eliminate obsolete documents Identify critical records End of life plan – destruction of documents Media storage Each media storage type will require different storage parameters: Paper document storage Microfilm storage Magnetic media storage Risk assessment Storage risks include: Water Smoke Structural problems Fire Humidity High heat and deep cold Wide temperature swings Theft Sabotage Insects and rodents Magnetic fields Fire control systems mitigation Fire control systems smoke alarms and fire detection sprinklers gas fire suppression fire extinguishers fireproof containers fire drills good housekeeping electrical equipment Environmental issues mitigation Environmental Issues: moisture sensors and alarms humidifier/dehumidifier temperature control magnetic check Other issues mitigation Other Issues: secured access off-site duplication of key records pest extermination proper storage Security mitigation actions Controlling access is important to prevent: Reading your records Stealing records Damaging your records Action steps for your plan Materials needed for an emergency fall in several categories: General items Portable equipment Individual equipment Drying and cleaning materials Containment materials Maintenance activities Plan as part of your normal routine: Daily actions task Every week task Quarterly action task Immediate action team Damage containment team Assessment team Shuttle team Triage team Recovery techniques Water damage to paper records Air drying Freeze drying Determine what documents are unrecoverable Fire damage of paper records Microfilm Optical and magnetic media summary Vital records protection is not difficult but necessary Have a good retention policy in place Monitor all storage media .MsftOfcThm_Accent1_Fill { fill:#4472C4; } .MsftOfcThm_Accent1_Stroke { stroke:#4472C4; } 1. Describe best practices to develop and prepare to lead risk management mitigation exercises related to illegal border activity. 2. Using IS-120.A: An Introduction to Exercises from EMI/FEMA as a process guide, develop a border activity desktop risk management mitigation exercise to be submitted to your instructor for review. Chapter 17: t ...

1. Chapter 18:
vital records recovery
Vital assets
Information stored on any media
Personal data
Important business data
Contracts
Customer lists
Personnel files
Vital records inventory
Records, Media, Originating department, location

2. Locate your Records
Where and how are they stored?
Prioritize your records
Ranking to determine which records need to be restored first
Records transportation
Just as important as storing, we need to think about how we
transport our vital records.
Security – security during and after transportation
Magnetic recordings – take care as many factors can effect this
medium
Records retention

3. Establish records retention requirements
Eliminate obsolete documents
Identify critical records
End of life plan – destruction of documents
Media storage
Each media storage type will require different storage
parameters:
Paper document storage
Microfilm storage
Magnetic media storage
Risk assessment
Storage risks include:
Water
Smoke
Structural problems
Fire
Humidity
High heat and deep cold
Wide temperature swings

4. Theft
Sabotage
Insects and rodents
Magnetic fields
Fire control systems mitigation
Fire control systems
smoke alarms and fire detection
sprinklers
gas fire suppression
fire extinguishers
fireproof containers
fire drills
good housekeeping
electrical equipment
Environmental issues mitigation
Environmental Issues:
moisture sensors and alarms
humidifier/dehumidifier
temperature control
magnetic check
Other issues mitigation

5. Other Issues:
secured access
off-site duplication of key records
pest extermination
proper storage
Security mitigation actions
Controlling access is important to prevent:
Reading your records
Stealing records
Damaging your records
Action steps for your plan
Materials needed for an emergency fall in several categories:
General items
Portable equipment
Individual equipment
Drying and cleaning materials
Containment materials
Maintenance activities
Plan as part of your normal routine:
Daily actions task
Every week task

6. Quarterly action task
Immediate action team
Damage containment team
Assessment team
Shuttle team
Triage team
Recovery techniques
Water damage to paper records
Air drying
Freeze drying

7. Determine what documents are unrecoverable
Fire damage of paper records
Microfilm
Optical and magnetic media
summary
Vital records protection is not difficult but necessary
Have a good retention policy in place
Monitor all storage media
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1. Describe best practices to develop and prepare to lead risk

8. management mitigation exercises related to illegal border
activity.
2. Using IS-120.A: An Introduction to Exercises from
EMI/FEMA as a process guide, develop a border activity
desktop risk management mitigation exercise to be submitted to
your instructor for review.
Chapter 17: telecommunications and networking
Connections for today
Most business have two distant networks:
Voice communication that uses standard telephone system
Data communication that uses one or more computers that are
connected to the Internet
Two networks are fading due to Voice-over-Internet Protocol
(VOIP)
Public switched telephone network

9. PSTN Basics – each telephone has at least one pair of wires
from wall jack to the punch block
Private Branch exchange – larger companies would utilize this
(PBX)
PBX services:
Voice mail
Telephone conferencing
Call transferring
Music on hold
Other vital equipment in pbx room
Interactive Voice Response (IVR)
Intelligent Port Selector

10. Call Management System
Call accounting
Call Monitoring
Telephone company’s central office
Interexchange carrier point of presence
Various companies such as AT&T
What to look for:
System availability time, guarantee, consequences for
downtime, restoration policy,
How does the carrier practice its disaster recovery procedures
Digital telephone network

11. VoIP systems are taking over tradition telephone systems
VoIP network uses:
VoIP telephone instrument
Wiring
A Server
Benefits:
Eliminates expense of running the analog cable
Elimanates cost of second cable
Saves cost by not having a PBX
Eliminates long-distance calling charges
Computer network basics

12. Personal area network
Local area network
Wireless network
Wide area network
Internet service providers (ISP)
Risk assessment
Look for single points of failure that will adversely impact your
critical business processes
Risks:
Natural hazards
Human-Created hazards
Telecommunications and Network Equipment Room

13. Cabling
Developing a plan
Determine the telephone circuits restoration priority
Review network security
Telecommunications mitigation plan
Alternate communications methods
Action steps for your plan
Things to consider after a disaster:
Do not make any unnecessary calls – emergencies only
When calling, you may need to wait a few minutes to wait for

14. tone
When you do receive a tone – dial quickly
Services may not be there for long!!
summary
Today’s business depend upon their data and
telecommunications networks
Redundancy is your best defense
Thorough understanding of your organization’s requirements
needed