1. Consider a sample of nine wait times measured in seconds at a drive through coffee shop. The sample mean is 95 and the sample standard deviation is 23.516. The population mean and standard deviation are 100 and 20 respectively. (1) What is the size of the sampling error in this case? a. (What is the probability that the average wait time would be less than 80 seconds? b. (What is the probability that the average wait time would be more than 109 seconds? c. (What is the probability that the average wait time would be between 90 and 95 seconds? d. What is the probability that a customer waits more than 65 seconds? 2. A company receives 20 faxed orders every two hours a. What is the probability that it will receive 8 orders in the next hour? b. What is the probability that an order will be faxed within the next 9 minutes? c. What is the probability that more than 12 minutes will elapse between faxed orders? d. The company also receive online orders. These orders are over $200 on average 15% of the time. What is the probability that in a sample of 10 online orders, 5 or 6 will be over $200? 3. The student body of a local college draws 40% of its students from Ontario, 35% from the rest of Canada, and the remainder from outside Canada. Of those from Ontario, 60% are female, of those from the rest of Canada 25% are female, and of those from outside Canada, 15% are female. a. What is the probability of a male student from Ontario? b. What is the probability of a male student who did not come from Ontario? 4. (A company is reviewing the performance of two different suppliers of toner ink as their intention is to compare them and possibly switch to the alternate one. Using the following data for hours of toner use before empty answer the following. CURRENT SUPPLIER A ALTERNATE SUPPLIER B Mean 501.7 495.3 Variance 102.3 20.1 Observations 20 20 df = n1+n2-2 = 38 AND a. Determine if the standard deviation of the Alternate Supplier B is significantly less than 5. Use alpha = 0.05. b. Assuming that the variances of the two are not equal, test to determine if the Current Supplier A has more than 2 hours average hours of toner use than Alternate Supplier B. Use alpha = 0.05. c. What is your recommendation to the company with respect to the supplier to select? Explain. -- 222 1122 2222 1122 12 (s/ns/n) df26 (s/n)(s/n) n1n1 + == æö + ç÷ èø Essay/Paper Rubric The following rubric will be used to evaluate your writing sample. When preparing your document, please follow the Five C’s of Effective Writing. Make your writing: Clear, Concise, Correct, Courteous, and Comprehensive. Excellent Good Acceptable Unacceptable Score Content (40 points possible) The essay illustrates exemplary understanding of the course material by thoroughly and correctly: (1) addressing the relevant content; (2) identifying and explaining all of the key concepts/ideas; (3) using correct terminology; (4).

1. 1. Consider a sample of nine wait times measured in seconds at
a drive through coffee shop. The sample mean is 95 and the
sample standard deviation is 23.516. The population mean and
standard deviation are 100 and 20 respectively. (1) What is the
size of the sampling error in this case?
a. (What is the probability that the average wait time would be
less than 80 seconds?
b. (What is the probability that the average wait time would be
more than 109 seconds?
c. (What is the probability that the average wait time would be
between 90 and 95 seconds?
d. What is the probability that a customer waits more than 65
seconds?
2. A company receives 20 faxed orders every two hours
a. What is the probability that it will receive 8 orders in the
next hour?
b. What is the probability that an order will be faxed within the
next 9 minutes?
c. What is the probability that more than 12 minutes will elapse
between faxed orders?
d. The company also receive online orders. These orders are
over $200 on average 15% of the time. What is the probability
that in a sample of 10 online orders, 5 or 6 will be over $200?
3. The student body of a local college draws 40% of its students
from Ontario, 35% from the rest of Canada, and the remainder

2. from outside Canada. Of those from Ontario, 60% are female,
of those from the rest of Canada 25% are female, and of those
from outside Canada, 15% are female.
a. What is the probability of a male student from Ontario?
b. What is the probability of a male student who did not come
from Ontario?
4. (A company is reviewing the performance of two different
suppliers of toner ink as their intention is to compare them and
possibly switch to the alternate one. Using the following data
for hours of toner use before empty answer the following.
CURRENT SUPPLIER A
ALTERNATE SUPPLIER B
Mean
501.7
495.3
Variance
102.3
20.1
Observations
20
20
df = n1+n2-2 = 38 AND
a. Determine if the standard deviation of the Alternate Supplier

3. B is significantly less than 5. Use alpha = 0.05.
b. Assuming that the variances of the two are not equal, test to
determine if the Current Supplier A has more than 2 hours
average hours of toner use than Alternate Supplier B. Use alpha
= 0.05.
c. What is your recommendation to the company with respect to
the supplier to select? Explain.
--
222
1122
2222
1122
12
(s/ns/n)
df26
(s/n)(s/n)
n1n1
+
==
æö
+
ç÷
èø
Essay/Paper Rubric
The following rubric will be used to evaluate your writing
sample. When preparing your document, please
follow the Five C’s of Effective Writing. Make your writing:
Clear, Concise, Correct, Courteous, and
Comprehensive.

4. Excellent
Good
Acceptable
Unacceptable
Score
Content
(40 points
possible)
The essay illustrates
exemplary understanding
of the course material by
thoroughly and correctly:
(1) addressing the relevant
content; (2) identifying
and explaining all of the
key concepts/ideas; (3)
using correct terminology;
(4) explaining the
reasoning behind key
points/claims; and (5)
(where necessary or
useful) substantiating
points with several

5. accurate and original
examples.
(40 points)
The essay illustrates
solid understanding of
the course material by
correctly: (1) addressing
most of the relevant
content; (2) identifying
and explaining most of
the key concepts/ideas;
(3) using correct
terminology; (4)
explaining the reasoning
behind most of the key
points/claims; and (5)
(where necessary or
useful) substantiating
some points with
accurate examples.
(35 points)
The essay illustrates
rudimentary understanding
of the course material by:
(1) mentioning, but not
fully explaining, the
relevant content; (2)
identifying some of the key
concepts/ideas (though
failing to fully or accurately
explain many of them); (3)
using terminology, though
sometimes inaccurately or
inappropriately; and (4)

6. incorporating some key
claims/points, but failing to
explain the reasoning
behind them (or doing so
inaccurately).
(30 points)
The essay illustrates poor
understanding of the
course material by (1)
failing to address or
incorrectly addressing the
relevant content; (2)
failing to identify or
inaccurately
explaining/defining key
concepts/ideas; (3)
ignoring or incorrectly
explaining key
points/claims and the
reasoning behind them;
and (4) incorrectly or
inappropriately using
terminology.
(20 points)
Reasoning
(40 points
possible)
The essay reflects expert
reasoning by:
(1) synthesizing material;
(2) making connections

7. between relevant
ideas/claims/points; (3)
presenting an insightful
and thorough evaluation
of the relevant issue or
problem; (4) identifying
and discussing important
nuances in the relevant
material; and (5)
identifying and discussing
key assumptions and/or
implications.
(40 points)
The essay reflects fairly
strong reasoning by:
(1) synthesizing material,
(2) making appropriate
connections between
some of the key
ideas/claims/points; (3)
accurately evaluating the
issue/problem; and (4)
identifying ad discussing
key assumptions and/or
implications.
(35 points)
The essay reflects basic
reasoning by:
(1) synthesizing some of
the material, though
remains vague and
undeveloped; (2) making a
few connections between
ideas/claims/points, but

8. ignoring or inaccurately
connecting others; (3)
evaluating the
issue/problem at a very
basic/superficial level; and
(4) ignoring assumptions
and implications.
(30 points)
The essay reflects
substandard or poor
reasoning by: (1) failing to
synthesize the material or
doing so inaccurately; (2)
failing to make
connections between
ideas/claims/points or
doing so inaccurately; and
(3) failing to evaluate the
issue or problem.
(20 points)
Writing,
Grammar
and
Mechanics
(20 points
possible)
The essay is clear, and
concise as a result of: (1)
appropriate and precise
use of terminology; (2)
absence of tangents and

9. coherence of thoughts;
and (3) logical
organization of ideas and
thoughts. (4) complete
sentences, free of spelling
errors and uses correct
grammar, (5) follows
correct formatting style,
(6) falls between the
minimum and maximum
page requirement.
(20 points)
The essay is mostly clear
as a result of: (1)
appropriate use of
terminology and minimal
vagueness; (2) minimal
number of tangents and
lack of repetition; and (3)
fairly good organization
(4) complete sentences,
few spelling errors and
grammar mistakes, (5)
follows correct
formatting style with
minimal mistakes, (6)
falls between the
minimum and maximum
page requirement.
(15 points)
The essay is often unclear
and difficult to follow due
to: (1) some inappropriate
terminology and/or vague

10. language; (2) ideas
sometimes being
fragmented, wondering
and/or repetitive; and (3)
poor organization. (4)
incomplete sentences, has
spelling errors and uses
acceptable grammar, (5)
barely follows correct
formatting style, (6) does
not fall between the
minimum and maximum
page requirement.
(10 points)
The essay does not
communicate ideas/points
clearly due to: (1)
inappropriate use of
terminology and vague
language; (2) reliance on
disjointed and
incomprehensible
thoughts and clauses; and
(3) lack of recognizable
organization. (4) no
sentence structure, many
spelling errors and
unacceptable grammar, (5)
does not follow correct
formatting style, (6) does
not fall between the
minimum and maximum
page requirement.
(5 points)

11. Evaluation Criteria
Outstanding: (90-100)
The essay/paper demonstrates superior application of
communication concepts and principles
outlined in the readings and exercises. The assignment does not
contain errors in content,
reasoning, writing, grammar and mechanics.
Above Average: (80-89)
The essay/paper demonstrates above average application of
communication concepts and
principles outlined in the readings and exercises. The
assignment has a few minor content,
reasoning, writing, grammar and mechanics.
Satisfactory: (70-79)
The essay/paper demonstrates satisfactory application of
communication concepts and
principles outlined in the readings and exercises. The
assignment has a moderate number of
errors in content, reasoning, writing, grammar and mechanics.
Poor: (1-69)
The essay/paper has an inconsistent application of
communication concepts and principles
outlined in the readings and exercises and/or has frequent and
serious errors in content,
reasoning, writing, grammar and mechanics.
Incomplete: (0)
The essay/paper was not submitted before the due date and/or
was not completed according
to the published instructions.

12. /100 Total
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Current Events Crisis Analysis Essay
This paper should be written in an APA-Style format.
Your paper will be evaluated on the following:
· Content
· Grammar
· Structure and mechanics
· Relevance to the topic(s)
Note: Each essay will be submitted through Canvas
Current Events Crisis Analysis:
This assignment requires students to identify and examine a
current example of a crisis taken from the news. Students will
analyze various elements for consideration and apply course
concepts. Students will critique the company/individual in terms
of what was done well and what perhaps could have been
orchestrated better and why.
Instructions:

14. Write about a company or industry that has faced or currently
faces a crisis (or that is grappling with an issue which threatens
to become a crisis.)
Include the following components: 1) analyze the underlying
causation); 2) a stakeholder analysis; 3) review what the
organization did in response, and 4) evaluate its effectiveness
and determine whether other approaches might have been taken.
You should do an analysis rather than a description. In addition,
you should include documentation of source material. Finally,
whichever sort of topic you choose should be of real interest to
you.
Length:
3-5 pages (it’s expected that you employ sources, attributions
and bibliography.)
Be sure to provide informed and thoughtful answers to all of the
guideline suggestions/questions.
Style:
APA Format
Visit the Purdue Online Writing Lab for more help with APA
formatting.
Guidelines:
I. Define the organization and its crisis / potential crisis.
II. Crises develop in four stages: Warning (detection,
prevention, preparation), Point-of- no-return (containment),
Cleanup (recovery), and Back-to-normal (learning). What
stage(s) apply to this crisis?
III. Who do you think is in charge of managing the crisis?
a. What are their highest priorities?
b. What are their motives behind their decisions?
IV. Attempt to define the stakeholders and their concerns.
a. What are the communication strategies?
b. What are the messages?
c. Are there any inconsistencies between early response and
later response?

15. d. Did the organization utilize any intermediaries to help
manage its relationships with stakeholders?
V. Evaluate the organization’s responses.
a. Restores trust? Damaging? Honest? Explanatory? Plain
speech vs. technical speech? Deflects or invites participation of
those affected to seek solutions? Ignores, meets or exceeds
stakeholder expectations?
b. Were concerns dismissed? Was blame cast elsewhere? Were
mistakes acknowledged? Sympathetic? Were public apologies
made?
VI. In your opinion, how well was the organization prepared for
this crisis? Explain.
VII. If an organization’s reputation has been damaged, how
might it be restored?
VIII. Can you detect or predict any potential benefits from this
crisis?
Written Submission Guidelines
1. Review the detailed written assignment instructions on how
to submit your assignments and how to review the comments
(feedback) from your professor.
2. All written assignments on Canvas will be run through
Turnitin to check for plagiarism. Your submission should not
exceed 25% in similarity.
3. Written assignment dropboxes will be available within the
Assignments link off the course tools menu on the left-hand
side of the page within Canvas, as well as in their respective
modules as outlined in the syllabus.
4. Within one week after the assignment's deadline has passed,
you will receive written feedback on your assignment.
5. Late submissions will only be accepted for a maximum of 7
days past the due date. For every day an assignment is late, 10%
will be deducted from the original point value, with a maximum
reduction of 50% on assignments submitted 7 days past the
original due date. Please refer to the "Acceptance of Late
Assignments" section of the syllabus for more information.