This document defines key terms related to information systems and management. It provides definitions for over 30 terms including: computer-based information system, data, information processing, information system, hardware resources, software resources, end user, intranet, extranet, electronic commerce, and more. It also categorizes different types of information systems and poses 11 questions for further discussion around information systems planning, management challenges, and competitive advantages of technology.

1. MBA MGU Semester 2 MIS MODULE 1
Mr. Cyriac Jose
kecjose@gmail.com Page 1
KEY TERMS AND CONCEPTS - DEFINED
Contents
Computer-Based Information System: ........................................................................................... 3
Control:....................................................................................................................................3
Data:........................................................................................................................................3
Data or Information Processing:.................................................................................................3
Data Resources:........................................................................................................................ 3
Developing Business/IT Solutions:.............................................................................................. 3
Electronic Business: .................................................................................................................. 3
E-Business in Business:.............................................................................................................. 3
Electronic Commerce:............................................................................................................... 3
End User:..................................................................................................................................3
Enterprise Collaboration System:............................................................................................... 3
Extranet:..................................................................................................................................3
Feedback:.................................................................................................................................4
Hardware Resources:................................................................................................................ 4
Information - Products:............................................................................................................. 4
Information - Quality:................................................................................................................ 4
Information System: ................................................................................................................. 4
Information SystemActivities:...................................................................................................4
Information System Model:.......................................................................................................4
Information Technology:...........................................................................................................4
Intranet:...................................................................................................................................4
IS Knowledge Needed by Business Professionals:........................................................................4
Knowledge Workers:................................................................................................................. 4
Management Challenges of IS:...................................................................................................4
Network Resources:.................................................................................................................. 4
People Resources:..................................................................................................................... 5
Roles of IS Applications in Business:........................................................................................... 5
Software Resources - Programs:................................................................................................ 5
Software Resources - Procedures:.............................................................................................. 5
System:....................................................................................................................................5
Trendsin Information Systems:.................................................................................................6
Types of Information Systems - Cross-Functional Systems:.......................................................... 6

2. MBA MGU Semester 2 MIS MODULE 1
Mr. Cyriac Jose
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Types of Information Systems - Management Support Systems:.................................................. 6
Types of Information Systems - Operations Support Systems:...................................................... 6
QUESTIONS..................................................................................................................................7

3. MBA MGU Semester 2 MIS MODULE 1
Mr. Cyriac Jose
kecjose@gmail.com Page 3
Computer-Based Information System:
An informationsystemthatusescomputerhardware andsoftware toperformitsinformation
processingactivities.
Control:
The systemscomponentthatevaluatesfeedbacktodetermine whetherthe systemismoving
towardthe achievement of itsgoal andthenmakesanynecessaryadjustmentstothe inputand
processingcomponentsof the systemtoensure thatproperoutputisproduced.
Data:
Facts or observationsaboutphysical phenomenaorbusinesstransactions.More specifically,data
are objective measurementsof the attributes(characteristics)of entities,suchaspeople,places,
things,andevents.
Data or Information Processing:
The act of convertingdataintoinformation.
Data Resources:
Data, model,andknowledgebases
Developing Business/IT Solutions:
End usersand IS specialistsdevelopandimplementbusiness/ITsolutionstoproblemsand
opportunitiesarisinginbusinesses.
Electronic Business:
Usingthe Internet,intranets,andextranetsasthe ITplatformforinternal business operations,
electroniccommerce,andenterprisecollaboration.
E-Businessin Business:
Businessestodayare usingInternettechnologiestoweb-enable businessprocessesandcreate
innovative e-businessapplications.
Electronic Commerce:
The buyingand selling,marketingandservicing,anddeliveryandpaymentof products,services,and
informationoverthe Internet,intranets,extranets,andothernetworks,betweenaninternetworked
enterprise anditsprospects,customers,suppliers,andotherbusiness partners.
End User:
Anyone whousesaninformationsystemorthe informationitproduces.
Enterprise Collaboration System:
The use of groupware toolsandthe Internet,intranets,extranets,andothercomputernetworksto
supportand enhance communication, coordination,collaboration,andresource sharingamong
teamsand workgroupsinanInternetworkedenterprise.
Extranet:
Interorganizational Internet-like networksamongtradingpartners.

4. MBA MGU Semester 2 MIS MODULE 1
Mr. Cyriac Jose
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Feedback:
Data or informationconcerningthe componentsandoperationsof asystemsperformance.
Hardware Resources:
Includesall physical devicesandmaterialsusedininformationprocessing(Machinesandmedia).
Information- Products:
The degree towhichinformationhasthe appropriate informationthatisuseful forusers.
Informationproductsincludemessages,reports,forms,andgraphicimages.
Information- Quality:
The degree towhichinformationhascontent,form, andtime characteristicsthatgivesitvalue to
specificendusers.
InformationSystem:
A systemthatusesthe resourcesof hardware,software,andpeopletoperforminput,processing,
output,storage,andcontrol activitiesthattransformdataresourcesintoinformationproducts.
InformationSystemActivities:
Input,processing,output,storage,andcontrol
InformationSystemModel:
An informationsystemusespeople,hardware,software,network,anddataresourcestoperform
input,processing,output,storage,andcontrol activitiesthattransformdataresourcesinto
informationproducts.
InformationTechnology:
Hardware,software,telecommunications,database management,andotherinformationprocessing
technologiesusedincomputer-basedinformationsystems.
Intranet:
Internet-likenetworksandwebsitesinsideacompany.
IS Knowledge Needed by Business Professionals:
Fundamental conceptsaboutinformationsystems,theirtechnology,development,applications,and
management.
Knowledge Workers:
People whose primaryworkactivitiesinclude creating,using,anddistributinginformation.
Management Challenges of IS:
Managing the IT resourcesof a companyeffectivelyandethicallytoimprove itsbusiness
performance andvalue.
Network Resources:
Networkresourcesinclude communicationsmediaandnetworksupport.

5. MBA MGU Semester 2 MIS MODULE 1
Mr. Cyriac Jose
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People Resources:
IS Specialistsandendusers.
Roles of IS Applications in Business:
Informationsystemsperformthree vital rolesinanytype of organization:
i. Supportof businessoperations
ii. Supportof managerial decision-making
iii. Supportof strategiccompetitive advantage
Software Resources - Programs:
A setof instructionsthatcause a computerto performa particulartask.
Software Resources - Procedures:
Set of instructionsusedbypeople tocomplete atask.
System:
A systemisa group of interrelatedcomponentsworkingtogethertowardacommongoal by
acceptinginputsand producingoutputsinan organizedtransformationprocess.

6. MBA MGU Semester 2 MIS MODULE 1
Mr. Cyriac Jose
kecjose@gmail.com Page 6
Trends in InformationSystems:
Types of Information Systems - Cross-Functional Systems:
Informationsystemsthatcrossthe boundariesof functional businessareas inorderto support
businessprocesses acrossthe organization.
Types of Information Systems - ManagementSupport Systems:
Include executiveinformationsystems,decisionsupportsystems,andmanagementinformation
systems.
Types of Information Systems - OperationsSupport Systems:
Include office automationsystems,transactionprocessingsystems,andprocesscontrol systems.

7. MBA MGU Semester 2 MIS MODULE 1
Mr. Cyriac Jose
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QUESTIONS
1. Explainthe stepsinISplanningandhow IS planningleadsto more efficientandeffective IS?
2. “The successrate of IS projectsisverylow.”Discussthe statementgivingReasonsandData
whereverrequired?
3. Discussthe role of MIS at differentlevelsof management.Suggestasuitable structure for
MIS clearlygivingthe desirable characteristicsof MIS
4. How can information technologysupportacompany’sbusinessprocessesanddecision
making,andgive it a competitive advantage?
5. How doesthe use of the Internet,intranets,andextranetsbyane-businessenterprise
supporttheire-commerce activities?
6. Why dobig companiesstill failintheiruse of informationtechnology?Whatshouldtheybe
doingdifferently?
7. How can a managerdemonstrate thathe or she is a responsibleenduserof information
systems?
8. What are some of the toughestmanagementchallengesindeveloping ITsolutionstosolve
business problemsandmeetnew e-businessopportunities?
9. Why are there so manyconceptual classificationsof informationsystems?Whyare they
typically integratedininformationsystemsfoundinthe real world?
10. In whatmajor wayshave the rolesof informationsystemsapplicationsinbusinessexpanded
duringthe last40 years?What isone major change youthinkwill happeninthe next10
years?
11. Can the businessuse of Internettechnologieshelpacompanygaina competitive
advantage?