SNC 2015 | Lab Space SnS

1. S U M M E R N A T I O N A L C O N F E R E N C E 2 0 1 5 | S A N J O S E , C A L I F O R N I A
STANDARDS &
SATISFACTIONS
Wooooo!

2. S U M M E R N A T I O N A L C O N F E R E N C E 2 0 1 5 | S A N J O S E , C A L I F O R N I A
OBJECTIVES
• To understand how we can better
deliver on our promises and satisfy
our customers

3. S U M M E R N A T I O N A L C O N F E R E N C E 2 0 1 5 | S A N J O S E , C A L I F O R N I A
ICX = Host
OGX = Home

4. S U M M E R N A T I O N A L C O N F E R E N C E 2 0 1 5 | S A N J O S E , C A L I F O R N I A
ICX: HOST OGX: HOME

5. S U M M E R N A T I O N A L C O N F E R E N C E 2 0 1 5 | S A N J O S E , C A L I F O R N I A

6. S U M M E R N A T I O N A L C O N F E R E N C E 2 0 1 5 | S A N J O S E , C A L I F O R N I A
How could we have better
satisfied our customer?

7. S U M M E R N A T I O N A L C O N F E R E N C E 2 0 1 5 | S A N J O S E , C A L I F O R N I A
We can better satisfy our
customers through:
A.
B.
C.