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MAnagement Communication


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Management communication

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MAnagement Communication

  1. 1. Presentation Busn 160 Management Communication Instructor Mr. Zeeshan Bhutta
  2. 2. Name of group members ● Khair-ur-Rubab ● Fahad Khalid ● Owais Tariq ● Kashif Sanaullah ● Abdul Rehman ● Shahrozo Zafar Ch.
  3. 3. Text message ● Text messaging, or texting, refers to the exchange of brief written text messages between two mobile phones and/or fixed or portable devices over a network. Also known as SMS.
  4. 4. Examples of Texting Message ● Emergency services:- In some countries, text messages can be used to contact the emergency services. In the UK, text messages can be used to call the emergency services after registering with the emergency MS service. ● Reminders of hospital appointments:- SMS messages are used in some countries as reminders of hospital appointments. For e.g. UK ● In Business:- The use of text messaging for business purposes has grown such as SMS, Instant messaging, and mobile communications. For e.g. Uk
  5. 5. Email ● Electronic mail, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients. Modern email operates across the Internet or other computer
  6. 6. Examples of emailing ● Email spoofing :- A student looking to sell information on "free cash grants" spoofed the e-mail so that it appeared to come from (now 1-800-FLOWERS.COM) (in an attempt to make his e-mail look more legit one can guess). Return-to-sender hate mail and bounce-backs swamped's network and crashed its system. ● Spamming:- The basic aim of this junk mail is that somebody in Nigeria has anywhere between $10,000,000 and $30,000,000 to dispose of and they're asking for your help to do this. To assist them you must first give them your bank details. Once you've done that the spam artists will need a small deposit from you - anywhere from $1,000 to $25,000. This deposit is to prove that your are trustworthy. ● Sending reports on daily basis to boss via internet is a classic example for emailing.
  7. 7. Fax message ● Fax (short for facsimile), sometimes called telecoping, is the telephonic transmission of scanned printed material (both text and images), normally to a telephone number connected to a printer or other output device.
  8. 8. Example of fax machine ● Inkjet fax machines produce good quality prints of faxes, though the speed is slower when compared to the other type. ● Laser printers are fit for an office environment and places where a high flow of incoming and outgoing faxes are expected. ● Thermal transfer fax machine is the third type that uses heat to transmit the ink from a ribbon in the machine, onto the plain paper.
  9. 9. Phone conversation ● A Phone conversation is a connection over a telephone network between the calling party and the called party.
  10. 10. Example of Phone conversation Greetings Introductions Good-byes Sample sentence Sample response Sample sentence Sample response Sample sentence Sample response Hello, Mr. Smith Hello. Dr. White, I’d like to introduce you to Rachel. It’s a pleasure to meet you. / Pleased to meet you. It was nice meeting you. It was nice meeting you too.Hello, doctor. Hello. Good morning. Good morning. It was nice to see you. Same to you. Good afternoon. Good afternoon. Good evening. Good evening. Have a good day. Thank you. You too. How are you? Fine, thank you. Good night / Goodbye. Good night / Goodbye. Greetings Introductions Good-byes Sample sentence Sample response Sample sentence Sample response Sample sentence Sample response Hey. Hi. Hey. Hi. Ann, this is Jim. He’s in my class. Hi Jim. Nice to meet you. Nice meeting you. You too.How are ya? I’m good. All right. Take it easy. How are things? Pretty good. Hi. My name’s John. I’m Dave. Nice to meet you. Take care. How’s it goin? OK. Not bad. I’m off. OK, bye. How ya doin? I’m doin good. I gotta go. See ya. See ya later. Bye. What’s up? Nothin much. Not a whole lot. Nothin. Nothin special. Not much. So long. What’s new? See ya. What’s happenin? See ya later. What are you up to? Bye. What’s goin on? Formal Conversation Informal Conversation Informal conversation Formal conversation
  11. 11. Persuasive message ● Persuasive manner is where you get people to do something without forcing them to do it, yet you gently tug them towards what needs to be done. It is more art than science.
  12. 12. Examples of Persuasive message ● “Are you tired of writing checks to pay bills, and dealing with the hassle of postage stamps? You can save approximately $100 a year and pay bills on line from the convenience of your home or office, by using our free online “Bill Pay” service. You will not have to worry about due dates and other fraud issues associated with mailing bills. We can provide safe and secure payment delivery guaranteed. Just follow the link below, and in three easy steps, will be on your way to worry-free bill payment. Sign up today and start saving now!” ● “Would You want to become a perfect husband ? Then sign up and we will transform you into something that every women desires” ● “Tired of living , don’t know what to do ? Then sign up and we will give you a purpose in your life and make your boring life into a never ending happiness with a small price”
  13. 13. Good news ● News of pleasant, fortunate or happy events which are occurred or going to be occurred.
  14. 14. Examples of Good News ● “Congratulation! Mr. and Mrs. Edward you won a trip to Europe” ● “Hey boss ! Look what I found ! This is the guy(Showing a picture) that has been doing some nasty stuff lately” ● “If we keep doing the work like this for a few months then we will have money overflowing from our pockets”
  15. 15. Bad news ● An annoying, disturbing, unwelcome thing or person; nuisance; troublemaker.
  16. 16. Examples of Bad News ● “I appreciate how you feel about me but I cannot accept your feeling , Sorry! This is something that’s impossible.” ● “Oh my God! This isn't how it suppose to end. Not me. That's impossible. ● “Did you hear ? The guy killed the girl just because she rejected him.”
  17. 17. Positive Message ● Positive message is a message which gives motivation , encouragement or give a person to rethink about what he is doing in his life.
  18. 18. Examples of Positive Message ● “ I believe in you! You can do this ! No you are the only one that can do this” ● “Don’t be afraid of him ! He’s a human not some monster. You can beat him in his own game” ● “Hey! Don’t cry over it .These things happens in life but that doesn’t mean you have to blame yourself. Cheer up!
  19. 19. Negative Message ● Negative message is a message which demotivates , discourage or make the person feel worse about himself and indulge himself in further
  20. 20. Examples of Negative Message ● “Schools are for loser , if you want to hangout with us then you have to leave these petty things behind.” ● “Wait! Its not your fault. If I were in your shoe then I would have killed him myself.” ● “You don’t have money then I don’t have your smoking weeds. Go kill somebody for some money.”
  21. 21. Assertive messages Its is a respectful and active way of communication that gives you and other parties the best likelihood of solving a conflict
  22. 22. Parts of assertive messages ●Describe the behavior ●Interpretation ●Feelings ●Significance ●Action
  23. 23. Examples of assertive messages ●I want to do ●I liked when you did ●I feel about ●I want you to do
  24. 24. Using technology for communication Efficient and effective way to overcome communication challenges is with technology it is also very helpful in running business. It is easily available for everyone.
  25. 25. Types of technologies used for communication ●Telephone ●Online media ●Social media ●Instant messaging ●Email
  26. 26. Effective message ● Effective message is a message which conveys the message to the people in a way that they easily understand what are you trying to tell them or make them
  27. 27. Emphatic message A message in which there is a strong emphasize on some thing that is very important and the whole message is surrounded around it.
  28. 28. Zigzag writing Zigzag writing means that writing which you don’t know where you start and where you end, so we can say, it’s a process of creativity and imagination. Examples: ● Poetry writing ● Short stories and essays ● An artist portrays your imaginations
  29. 29. Active voice Writing in active voice means constructing sentence where the subject acts we use active voice In opening and topic sentence and when referring to other author’s work. Examples ●Feldman explains how the relative Brightness depends on the viewer’s angle of observation. ● Rocks contain an interesting historical record. First the reveal
  30. 30. Passive voice The form in which the subject of the verb is the receiver of some action we use it when we don’t know the active subject or we want to make the active subject more important. Examples ●President Kennedy was killed by Lee Harvey Oswald ● My wallet has been stolen.
  31. 31. Long lead ins Long leads in are introductory words what say that is obvious and can be ignored. They often end with that or because. You can trim your sentence by getting rid of long lead ins.
  32. 32. Examples of long lead ins according to… contends that… finds/found… recognizes… accounts for… compares… hypothesizes… reports… acknowledges… correlates…with… reveals… admits… criticizes… insists… sees…as… affirms… distinguishes… interprets… says… analyzes… declares… lists… shows… assumes… defines… locates… states… argues that… agrees… attempts to… attributes…to… believes… challenges… claims… feels that… questions… clarifies… describes… maintains… raises… concludes that… determined… mentions… relates… confirms… disagrees… notes… stresses… considers… discusses… observes… suggests… extends… doubts… outlines… supports… explains… emphasizes… points out… theorizes… explores… established… proposes… thinks… evaluates… fails to… provides… verified… underscores… views… writes…
  33. 33. Clichés Clichés are common expression sayings and terms that are easy to remember and sometime used as a simple rule for running a business.
  34. 34. Examples of cliches ●The ball is in your court It means it’s your turn to make the next move. ●Swing for the fences try to make an unusual big success on every attempt. ●At the end of the day
  35. 35. Precise verbs Precise verbs clearly communicates what you want to say. It enable the reader to visualize exactly what is happening. They leave little room for Inaccurate interpretation.
  36. 36. Examples of precise verbs General verb :I will contact you next week to discuss the business writing Project Precise verb: I will telephone you Next week to discuss business writing project. General verb: the board must consider the problem Precise verb: the board must solve the problem
  37. 37. Jargon The specialized language of a professional often meaningless to outsiders. It can define you to others.
  38. 38. Examples of jargon ●Plug and play (used in business) ●FAQS(computer jargon) ●Ct scan (medical jargon) ●Poker face (common jargon) ●Fatigues (military jargon)
  39. 39. Vivid adjectives Vivid adjectives are very descriptive adjectives that paint a picture in your mind. It produces very clear and and powerful image in your mind.
  40. 40. Examples of vivid adjectives ●Every time he hears a noise he’s convinced it’s someone breaking in. ●Sunset is a brilliant scattering of red and yellow hues glittering over the ocean. ●The leaves on the pistachio tree shone fire-red and orange.
  41. 41. Repetition Repetition means repeat something again and again. Examples: ● Business and academic speech give us repetition of words for emphasis, rhythm or importance. E.g. “we shall pay any price, bear any burden, meet any hardship, support any friend, oppose any foe to assure the survival and the success of liberty.” –John F. Kennedy, Inaugural Address, January 20, 1961. ● Repetition of words use for attraction ,especially writers use for drawing the scene in novels or dramas. ● It shows the word choice of others and sometime it becomes hectic the text like Salman walked to the door, turned the door handle, opened the door, slammed the door, went to the car door, opened the car door, slid through the open door, closed the door. Door word occur many times in text.
  42. 42. Redundan cy Redundant is the repetition of words or phrases which does not give the previous meaning of anything. Examples: ● we will have to get there early. We have to get to the movie early, because it’s opening night of the movie. ● Sometimes redundancy occurs with repeating the meaning but different word. ● Personal identification number(PIN number) , Automated teller machine (ATM machine) these short words which we use in common life, is also
  43. 43. International communication International communication means formally communication across the boarder government-to-government, exchanging the information. Examples: ● Communication on political science across the boarder ● Communication on cultures of different states ● Exchanging the things and discussion on
  44. 44. Difference between email and memo Memo is a document typically used for communication within a company. while email (electronic mail) is the exchange of computer messages by telecommunication
  45. 45. ● we write memos to inform reader of a specific information. we can also write memos to give feedback . ● People use email to communicate with people in some other country or city or to provide information to people because it’s the easiest of communication.
  46. 46. Things to do in power point Presentation ●Use simple graphics that highlights what's important . ●Rehearse the presentation until you are comfortable ●Include 1-2 images per slide
  47. 47. Things no to do in power point presentation ●Reading from your slides ●No jargons ●Use of to much graphics ●Avoid to much data in one slide
  48. 48. How to prepare for a presentation? Formally display your ideas or objectives through delivery of any kind of audience and visual presentation enhance your presentation. Example: ● Firstly, you should clear about your objectives and know about text which you are going to present and know about your audience (who and where). ● visual of presentation ought be related to topic and reduce the brevity in it. ● You should practice of presentation, for making effective (don’t read , gestures and eye contact with audience and deliver in natural sound).
  49. 49. What is plagiarism? Plagiarism means using thoughts, ideas in the language of another person without giving any credit. How to avoid plagiarism? ● Firstly, understand the text then put the ideas and thoughts in your own words which you understand and put the ideas of other on your own words is a skill (paraphrase). ● Put the words in quotation and give the credit to him by giving references or bibliography. ● We should start work early because when people have lack of time, they do plagiarize unintentionally or intentionally so manage your time.