Management communication

1. Presentation
Busn 160
Management
Communication
Instructor Mr. Zeeshan Bhutta

2. Name of group members
● Khair-ur-Rubab
● Fahad Khalid
● Owais Tariq
● Kashif Sanaullah
● Abdul Rehman
● Shahrozo Zafar Ch.

3. Text message
● Text messaging, or
texting, refers to the
exchange of brief
written text messages
between two mobile
phones and/or fixed or
portable devices over a
network. Also known as
SMS.

4. Examples of Texting Message
● Emergency services:- In some countries, text messages
can be used to contact the emergency services. In the UK,
text messages can be used to call the emergency services
after registering with the emergency MS service.
● Reminders of hospital appointments:-
SMS messages are used in some countries as reminders of
hospital appointments. For e.g. UK
● In Business:-
The use of text messaging for business purposes has grown such
as SMS, Instant messaging, and mobile communications. For e.g.
Uk

5. Email
● Electronic mail,
commonly known as
email or e-mail, is a
method of exchanging
digital messages from
an author to one or
more recipients.
Modern email operates
across the Internet or
other computer

6. Examples of emailing
● Email spoofing :- A student looking to sell information on
"free cash grants" spoofed the e-mail so that it appeared
to come from flowers.com (now 1-800-FLOWERS.COM) (in
an attempt to make his e-mail look more legit one can
guess). Return-to-sender hate mail and bounce-backs
swamped flowers.com's network and crashed its system.
● Spamming:- The basic aim of this junk mail is that
somebody in Nigeria has anywhere between $10,000,000
and $30,000,000 to dispose of and they're asking for your
help to do this. To assist them you must first give them
your bank details. Once you've done that the spam artists
will need a small deposit from you - anywhere from $1,000
to $25,000. This deposit is to prove that your are
trustworthy.
● Sending reports on daily basis to boss via internet is a
classic example for emailing.

7. Fax message
● Fax (short for
facsimile), sometimes
called telecoping, is the
telephonic transmission
of scanned printed
material (both text and
images), normally to a
telephone number
connected to a printer
or other output device.

8. Example of fax machine
● Inkjet fax machines produce good quality prints of
faxes, though the speed is slower when compared
to the other type.
● Laser printers are fit for an office environment and
places where a high flow of incoming and outgoing
faxes are expected.
● Thermal transfer fax machine is the third type that
uses heat to transmit the ink from a ribbon in the
machine, onto the plain paper.

9. Phone conversation
● A Phone
conversation is a
connection over a
telephone network
between the
calling party and
the called party.

10. Example of Phone conversation
Greetings Introductions Good-byes
Sample sentence Sample response Sample sentence Sample response Sample sentence Sample response
Hello, Mr. Smith Hello. Dr. White, I’d like
to introduce you
to Rachel.
It’s a pleasure to
meet you. /
Pleased to meet
you.
It was nice
meeting you.
It was nice
meeting you too.Hello, doctor. Hello.
Good morning. Good morning. It was nice to see
you.
Same to you.
Good afternoon. Good afternoon.
Good evening. Good evening. Have a good day. Thank you. You
too.
How are you? Fine, thank you. Good night /
Goodbye.
Good night /
Goodbye.
Greetings Introductions Good-byes
Sample sentence Sample response Sample sentence Sample response Sample sentence Sample response
Hey. Hi. Hey. Hi. Ann, this is Jim.
He’s in my class.
Hi Jim. Nice to
meet you.
Nice meeting
you.
You too.How are ya? I’m good. All
right.
Take it easy.
How are things? Pretty good. Hi. My name’s
John.
I’m Dave. Nice to
meet you.
Take care.
How’s it goin? OK. Not bad. I’m off. OK, bye.
How ya doin? I’m doin good. I gotta go.
See ya. See ya
later. Bye.
What’s up?
Nothin much. Not
a whole lot.
Nothin. Nothin
special. Not
much.
So long.
What’s new? See ya.
What’s happenin? See ya later.
What are you up
to?
Bye.
What’s goin on?
Formal Conversation
Informal Conversation
Informal
conversation
Formal
conversation

11. Persuasive message
● Persuasive manner
is where you get
people to do
something without
forcing them to do it,
yet you gently tug
them towards what
needs to be done. It
is more art than
science.

12. Examples of Persuasive message
● “Are you tired of writing checks to pay bills, and dealing with the
hassle of postage stamps?
You can save approximately $100 a year and pay bills on line
from the convenience of your home or office, by using our free
online “Bill Pay” service. You will not have to worry about due
dates and other fraud issues associated with mailing bills. We can
provide safe and secure payment delivery guaranteed. Just follow
the link below, and in three easy steps, will be on your way to
worry-free bill payment. Sign up today and start saving now!”
● “Would You want to become a perfect husband ? Then sign up
and we will transform you into something that every women
desires”
● “Tired of living , don’t know what to do ? Then sign up and we
will give you a purpose in your life and make your boring life
into a never ending happiness with a small price”

13. Good news
● News of
pleasant,
fortunate or
happy events
which are
occurred or
going to be
occurred.

14. Examples of Good News
● “Congratulation! Mr. and Mrs. Edward you won
a trip to Europe”
● “Hey boss ! Look what I found ! This is the
guy(Showing a picture) that has been doing
some nasty stuff lately”
● “If we keep doing the work like this for a few
months then we will have money overflowing
from our pockets”

15. Bad news
● An annoying,
disturbing,
unwelcome
thing or
person;
nuisance;
troublemaker.

16. Examples of Bad News
● “I appreciate how you feel about me but I
cannot accept your feeling , Sorry! This is
something that’s impossible.”
● “Oh my God! This isn't how it suppose to end.
Not me. That's impossible.
● “Did you hear ? The guy killed the girl just
because she rejected him.”

17. Positive Message
● Positive message
is a message
which gives
motivation ,
encouragement or
give a person to
rethink about what
he is doing in his
life.

18. Examples of Positive Message
● “ I believe in you! You can do this ! No you are
the only one that can do this”
● “Don’t be afraid of him ! He’s a human not
some monster. You can beat him in his own
game”
● “Hey! Don’t cry over it .These things happens
in life but that doesn’t mean you have to blame
yourself. Cheer up!

19. Negative Message
● Negative
message is a
message which
demotivates ,
discourage or
make the
person feel
worse about
himself and
indulge himself
in further

20. Examples of Negative Message
● “Schools are for loser , if you want to hangout
with us then you have to leave these petty
things behind.”
● “Wait! Its not your fault. If I were in your shoe
then I would have killed him myself.”
● “You don’t have money then I don’t have your
smoking weeds. Go kill somebody for some
money.”

21. Assertive messages
Its is a respectful and active way
of communication that gives you
and other parties the best
likelihood of solving a conflict

22. Parts of assertive messages
●Describe the behavior
●Interpretation
●Feelings
●Significance
●Action

23. Examples of assertive messages
●I want to do
●I liked when you did
●I feel about
●I want you to do

24. Using technology for communication
Efficient and effective way to overcome
communication challenges is with
technology it is also very helpful in
running business. It is easily available
for everyone.

25. Types of technologies used for communication
●Telephone
●Online media
●Social media
●Instant messaging
●Email

26. Effective message
● Effective message
is a message which
conveys the
message to the
people in a way that
they easily
understand what
are you trying to tell
them or make them

27. Emphatic message
A message in which there is a strong
emphasize on some thing that is very
important and the whole message is
surrounded around it.

28. Zigzag
writing
Zigzag writing means that writing which you
don’t know where you start and where you
end, so we can say, it’s a process of
creativity and imagination.
Examples:
● Poetry writing
● Short stories and essays
● An artist portrays your imaginations

29. Active voice
Writing in active voice means
constructing sentence where the
subject acts we use active voice
In opening and topic sentence
and when referring to other
author’s work. Examples
●Feldman explains how the relative
Brightness depends on the viewer’s angle of
observation.
● Rocks contain an interesting historical record.
First the reveal

30. Passive voice
The form in which the subject of the verb
is the receiver of some action we use it
when we don’t know the active subject
or we want to make the active subject
more important. Examples
●President Kennedy was killed by Lee
Harvey Oswald
● My wallet has been stolen.

31. Long lead ins
Long leads in are introductory words
what say that is obvious and can be
ignored. They often end with that or
because. You can trim your sentence
by getting rid of long lead ins.

32. Examples of long lead ins
according to… contends that… finds/found… recognizes…
accounts for… compares… hypothesizes… reports…
acknowledges… correlates…with… reveals… admits…
criticizes… insists… sees…as… affirms…
distinguishes… interprets… says… analyzes…
declares… lists… shows… assumes…
defines… locates… states… argues that…
agrees… attempts to… attributes…to… believes…
challenges… claims… feels that… questions…
clarifies… describes… maintains… raises…
concludes that… determined… mentions… relates…
confirms… disagrees… notes… stresses…
considers… discusses… observes… suggests…
extends… doubts… outlines… supports…
explains… emphasizes… points out… theorizes…
explores… established… proposes… thinks…
evaluates… fails to… provides… verified…
underscores… views… writes…

33. Clichés
Clichés are common expression
sayings and terms that are easy
to remember and sometime used
as a simple rule for running a
business.

34. Examples of cliches
●The ball is in your court
It means it’s your turn to make
the next move.
●Swing for the fences
try to make an unusual big
success on every attempt.
●At the end of the day

35. Precise verbs
Precise verbs clearly communicates
what you want to say. It enable the
reader to visualize exactly what is
happening. They leave little room for
Inaccurate interpretation.

36. Examples of precise verbs
General verb :I will contact you next
week to discuss the business writing
Project
Precise verb: I will telephone you
Next week to discuss business
writing project.
General verb: the board must
consider the problem
Precise verb: the board must solve the
problem

37. Jargon
The specialized language of a
professional often meaningless
to outsiders. It can define you
to others.

38. Examples of jargon
●Plug and play (used in business)
●FAQS(computer jargon)
●Ct scan (medical jargon)
●Poker face (common jargon)
●Fatigues (military jargon)

39. Vivid adjectives
Vivid adjectives are very descriptive
adjectives that paint a picture in
your mind. It produces very clear and
and powerful image in your mind.

40. Examples of vivid adjectives
●Every time he hears a noise he’s
convinced it’s someone breaking in.
●Sunset is a brilliant scattering of red
and yellow hues glittering over the
ocean.
●The leaves on the pistachio tree
shone fire-red and orange.

41. Repetition
Repetition means repeat something again and
again.
Examples:
● Business and academic speech give us repetition of words for emphasis,
rhythm or importance. E.g. “we shall pay any price, bear any burden, meet
any hardship, support any friend, oppose any foe to assure the survival and
the success of liberty.” –John F. Kennedy, Inaugural Address, January 20,
1961.
● Repetition of words use for attraction ,especially writers use for
drawing the scene in novels or dramas.
● It shows the word choice of others and sometime it becomes hectic
the text like Salman walked to the door, turned the door handle,
opened the door, slammed the door, went to the car door, opened
the car door, slid through the open door, closed the door. Door word
occur many times in text.

42. Redundan
cy
Redundant is the repetition of words or phrases
which does not give the previous meaning of
anything.
Examples:
● we will have to get there early. We have to get to
the movie early, because it’s opening night of
the movie.
● Sometimes redundancy occurs with repeating
the meaning but different word.
● Personal identification number(PIN number) ,
Automated teller machine (ATM machine) these
short words which we use in common life, is also

43. International
communication
International communication means formally
communication across the boarder
government-to-government, exchanging the
information.
Examples:
● Communication on political science across
the boarder
● Communication on cultures of different
states
● Exchanging the things and discussion on

44. Difference between email and
memo
Memo is a document typically
used for communication within a
company.
while email (electronic mail) is
the exchange of computer
messages by telecommunication

45. ● we write memos to inform reader
of a specific information. we can
also write memos to give
feedback .
● People use email to communicate
with people in some other country
or city or to provide information
to people because it’s the
easiest of
communication.

46. Things to do in power point
Presentation
●Use simple graphics that
highlights what's important .
●Rehearse the presentation
until
you are comfortable
●Include 1-2 images per slide

47. Things no to do in power
point
presentation
●Reading from your slides
●No jargons
●Use of to much graphics
●Avoid to much data in one
slide

48. How to prepare for a
presentation?
Formally display your ideas or objectives through
delivery of any kind of audience and visual presentation
enhance your presentation.
Example:
● Firstly, you should clear about your objectives and
know about text which you are going to present and
know about your audience (who and where).
● visual of presentation ought be related to topic and
reduce the brevity in it.
● You should practice of presentation, for making
effective (don’t read , gestures and eye contact with
audience and deliver in natural sound).

49. What is
plagiarism?
Plagiarism means using thoughts, ideas in the language of
another person without giving any credit.
How to avoid plagiarism?
● Firstly, understand the text then put the ideas and
thoughts in your own words which you understand and
put the ideas of other on your own words is a skill
(paraphrase).
● Put the words in quotation and give the credit to him by
giving references or bibliography.
● We should start work early because when people have
lack of time, they do plagiarize unintentionally or
intentionally so manage your time.