Training is certainly a component of an overall corporate learning and performance strategy. It is not the most important. High-performing organizations can now leverage e-technology and social networking tools to design performance management strategies and address organizational and employee performance gaps. And today much of it at low-cost with free social platforms.

1. Move Over Mr. Training,
Make Way For
Mr. Performance Improvement!
Rosanna Dombrowski & Kay Wood
Session #W301

2. Welcome!
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3. Let’s approach performance
needs a little differently…
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4. Objectives
• Identify appropriate uses and benefits of
the different learning technologies in your
organization
• Persuade those in your organization to add
value to its current program by using
learning technologies
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5. The Rundown…
Training does not equal performance!
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6. By supporting ongoing learning within
your organization, you can reach a high
level of performance and keep your
employees engaged!
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7. Training teaches facts, skills, and
knowledge.
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8. Performance improvement involves
designing, developing, implementing
and evaluating interventions to
close performance gaps.
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9. First…
• Identify where your workforce needs to
improve
Then…
• Identify low cost ways to keep your
employees engaged
• Use support tools to reach a high level of
performance
And…
• Get buy-in from upper
management
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10. Let’s start with a need!
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11. Podcasts
• Can be used:
– For professional development
– When learners need updates on select topics
• Examples:
– ASTD
– Army
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12. Webinars/Webcasts
• Can be used:
– For professional development
– For software performance support
• Examples:
– Training Magazine Network
– O’Reilly Media
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13. Mobile Learning
• Can be used:
– When learners need on-the-job information
instantly
• Examples:
– Smithsonian Institution/Columbia University
– Pharmaceutical app
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14. Gaming
• Can be used:
– When learners need to simulate how to act in
a particular situation
• Examples:
– The Change Game
– Extreme Makeover: Grainger.com Edition
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15. Other Web-based
Resources
• Can be used:
– To fulfill mandatory training requirements
– During new employee orientation
• Examples:
– Management Concepts’ DoD Fiscal Law Refresher
– C2 Nuclear Regulatory Commission
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16. Social networking tools

17. Considerations for any
performance improvement
program…
• Leadership support
• Costs both tangible & intangible
• LMS reporting
• Change management
• Metrics for success
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18. Let’s Exercise!
Brainstorm with the person
next to you on a learning
technology-based solution
to a performance problem
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19. Questions?
Comments?
Epiphanies?
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20. Online Resources
TK 2012 Attendee Resources handout
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21. Thank You!
• Rosanna Dombrowski
Rdombrowski@managementconcepts.com
• Kay Wood
Kwood@managementconcepts.com
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