Impact IT is an established IT company that provides various IT solutions and support services to businesses. They helped one client, Mec-Serv, solve long-standing IT issues and increase efficiency. Impact IT offers remote monitoring and on-site support to protect clients' systems, and aims to minimize disruptions through quick response times and dedicated visits. Their services include antivirus solutions, spam filters, and data backup to keep clients' information safe and secure.

1. IT Solutions & Support

2. We looked around for an established IT company with a good
reputation to help us and selected Impact IT, who have more than
lived up to their name by creating a huge Impact on our business.
Not only did they listen to my specific requirements about our IT
needs, they also solved some long outstanding issues. As a result
of Impact’s involvement we have now seen an increase in efficiency.
We would highly recommend Impact IT to anyone who needs an
IT company they can trust.
– Matt Pullen, Managing Director, Mec-Serv

3. The best IT solutions
for your business
Want the newest and most effective products
from the world’s leading suppliers?
Our partnerships with major brands keep us
up to date with the latest innovations in
software and equipment, so we can provide
the cutting edge technology you need at a
competitive price.

4. Let us take the pressure off
At Impact we understand that you want round the clock protection for your systems, so you
don’t have to worry about information loss or security breaches. We also know that your
employees prefer to work without the distraction of IT malfunctions and breakdowns.
Whether you’re a small company or a
multinational organisation we can create a
support package that will give you total peace
of mind. Our expert team offers remote
monitoring, break fix and on-site repair to
businesses throughout the UK. We offer a
wealth of experience in both Windows and Mac
systems to keep you up and running.
We also take ownership over those time-
wasting glitches that can happen with a new
product or service: liaising with suppliers to
avoid frustrating three-way conversations
between you, the manufacturer and your
IT support team when something goes wrong.

5. Your in-house IT experts
Remote monitoring allows us to identify
problems at an early stage, before they become
apparent in your system. Our monitoring
software quietly ticks away in the background,
carrying out a scan every five minutes to review
critical event logs, backup failures, disk space
availability and antivirus updates and to detect
unauthorized log in attempts or system hacks.
If an issue arises we can either fix it remotely
– preventing further trouble down the line –
or speedily dispatch an engineer to your
premises to repair the fault. We can typically
respond to a server problem within 15 minutes,
and attend to repair an on-site fault within four
to eight hours.
Our service includes dedicated scheduled
visits, complimentary replacement parts and
loan products as well as reassuring access
to friendly, highly qualified technical staff
(throughout the day and after hours).

6. Key benefits of Impact’s support packages:
• You can log a support request to our
Online Helpdesk 24/7, by phone or by email.
• We offer support for all systems including
Mac, Windows and Linux plus devices such
as tablets and smartphones.
• All Impact’s support packages are
underpinned by our money-back guarantee.
• No lengthy contracts.
• Transparent, easy-to-understand pricing.
• Forget those sliding scales that offer Gold,
Silver and Bronze levels of support: Impact
provides just one cost-effective package to
all its customers – and that’s Platinum.

7. Impact IT are a friendly, reliable and trustworthy support to our
business. From the ‘silly questions’ to the more in depth issues that
we have faced, nothing is too much trouble and Impact always finds a
solution to any IT problem. We have recently had to upgrade our main
Network Server and the majority of our office computers, this was
carried out quickly and efficiently with Impact working through the
weekend to minimise the disruption to our business.
– Carole Butler, PB Accountancy Ltd.

8. Joined up thinking for your IT services
At Impact we excel in joined-up thinking.
In an environment where technology is
constantly evolving and changing, we can
identify the most productive, efficient and
secure ways for you to run your business.
Bringing Windows and Mac together – forever
We know that many businesses use different
operating systems for different functions and
we understand your frustration when one
device won’t talk to the other. Unlike many other
IT companies, we speak both Windows and
Mac, so we can ensure that both systems will
work seamlessly together on all your devices,
including iPhone and iPad.
Getting back in control with your own,
on-site server
The benefits of an on-site server far outweigh
cloud-based solutions. No sharing of resources
or hardware with others; no traffic spikes or
slow running. Being in control of software
configuration and hardware upgrades means
you can future proof your server.
Essential antivirus solutions
Irretrievable data loss as a result of a virus
attack is every company’s worst nightmare, so
it’s vital to keep your protection up to date.
Our antivirus solutions constantly monitor
threats arising from spam emails and internet
usage, drawing on the latest online security
information to ensure that every new virus is
detected and defeated.

9. Spam filters
Left unchecked, unsolicited emails can clog up
your inbox, causing you to overlook important
messages. Our clever spam filter captures
unwanted emails and checks them for viruses,
so you only receive the messages you want.
You can regularly check the list of withheld
emails, releasing any that shouldn’t be classed
as “spam”.
Stay connected with Office 365
Keep your workforce in the same office, even
when they’re out on the road. Powered by the
cloud, Office 365 lets you set up users across
your network with their own, personalised
version of MS Office.
With Office 365 in place you can easily create,
access and share your documents anywhere,
anytime. You can also sync your work across
multiple devices and even take part in meetings,
using the online conferencing facility. This
versatile networking tool is easily updated and
you only need pay for the services you use.
Safe email on the move
The Microsoft Hosted Exchange Server
Solution is perfect for businesses of all sizes
with employees on the move. This is a smart,
reliable and secure way to protect your email
communications, armed with the latest
defences against viruses and malware. Enjoy a
massive 25Gb of storage for each Mailbox and
store emails securely for up to ten years.

10. Keep your data safe as houses
The major cause of data loss is hardware failure (44%), but human error comes a close second,
at 32%. Software failure, viruses and natural disasters account for the remaining 24%, pointing
to a need to maintain a secure back up system at all times.
We can keep your important files safe with our
encrypted software. After installation just select
the files and directories you want to back up
and we will send compressed, encoded copies
for safe storage to our off-site servers via a
secure sockets layer (SSL) connection. From
that moment on the information will be stored
in two separate locations and regularly backed
up. You will be able to access your files at any
time, using a standard web browser.
If you are moving offices or planning an
upgrade and your systems need to go offline,
we can offer a virtualisation back up. In the
event of any problems this virtual snap shot
of your IT system will ensure that you can
restore everything just as it was, with
minimal downtime.

11. Eliminate IT issues with Pay-as-you-go
From unresponsive computers to corrupt files, and from confusing software to tricky hardware
installations, there are always complex challenges to be faced when you don’t have the luxury
of an in-house IT department.
Pay-as-you-go IT support is a practical way
for your business to get the support it needs
without the requirement for costly, long term
contracts. This customizable solution means
that you can access a team of experienced
technicians for as long or as short a time
as you need to get your operational issues
under control.
With Pay-as-you-go you’ll get targeted, prompt
help at the time you want it most and you won’t
pay a penny more than you need to for the
service you receive. It’s a sensible and cost-
effective way to eliminate the IT problems that
have been holding back your business.

12. Impact IT Solutions UK Ltd
Unit 27b Osprey Court
Hawkfield Business Park
Whitchurch
Bristol BS14 0BB
www.impactitsolutions.co.uk
Tel: +44 (0)117 2020 200
Impact IT Pvt Ltd
Merlin Matrix
Block DN-10
Salt Lake, Sector V
Kolkata – 700091, INDIA
www.impactit.in
Tel: +44 (0)117 2020 199